Complaints

• Initial Complaint

  01/21/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered the product and 2 days later received notification that it was shipped. They sent a tracking number with *** and when you went into the link it said that *** had not received the package. I waited several days and it still showed it had not shipped. I emailed and also went into the chat and called and they still continued to LIE and say it was sent but clearly it had not been. My issue is with the lying. I finally 6 days later got someone to admit that they never shipped it and they offered to ship another order but by that time I had had enough. They need to tell the **** to just fess up to a mistake and not continue to mislead the client

  Business response

  01/28/2025

  ***** *****
  ***************
  ***********************
  
  Date: 1/24/2025
  
  Complaint ID: ********
  Account **************
  
  Dear Ms. ******************* you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty January 11, 2025, with the purchase of an 8-piece 30-day introductory kit.
  
  Your initial order was shipped on January 13, 2025.  The shipment included the 8-piece 30-day kit and a full-size Ultra Lifting & Filling Treatment for a total of $****** which was billed when shipped to the credit card provided.  We ask customers to allow a minimum of 5 7 business days for the initial order to arrive.
  
  January 15th, 16th and 19th we received your LiveChat and phone inquiries regarding the status of the shipment since the tracking number was not reflecting any updates.  You were advised that the order had left our warehouse on January 13th, which your account reflects.  The shipping confirmation email with tracking number is not generated until the order has been shipped.    At times there can be a delay with updates to *** or **** site, the tracking number can be corrupted, or the information is transferred incorrectly to the delivery service when the shipment is picked up at the warehouse.  We apologize for any frustration this may have caused.
  
  On January 19,, 2025, a refund of $ ****** was issued for the shipment since you declined a replacement.  Please be advised base on your credit cards policy it can take 3 -5 days for a refund to post.  Per our records the refund was accepted by your card on January 20th. Your account was also cancelled at this time stopping future automatic replenishment shipments.
  
  On January 21, 2025, our records reflect you spoke with a supervisor who confirmed that a full refund had been issued.   It was suggested that if you were not seeing the transactions on your account statement to speak with the financial institution that issued your credit card for confirmation.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  
  

• Initial Complaint

  01/07/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had called into customer service to have my next shipment moved out to a much later date on Dec. 3, 2024. I was moved to a March 2025 date. However, I had a shipment sent on the beginning of January and my credit card charged for the INVALID shipment. When calling customer service on 1/7/25 they could not tell my why the shipment was sent and said it could not be cancelled. I asked to cancel the entire account and was told I couldn't do that until the shipment was returned to their location.

  Business response

  01/15/2025

  ***** ***
  ************************
  ****************
  
  Date: 1/13/25
  
  Complaint ***********
  Account **************
  
  Dear Ms. ****
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty December ******** with the purchase of a 7-piece 30-day introductory kit.
  
  On December 22, 2023, your initial order (a 30-day introductory supply) was sent for a total of $64.76 which was charged in full at the time of shipping to the credit card provided.  
  
  On December 24, 2023, your next shipment (the 90-day replenishment kit) was customized to 4 items and postponed until February 28, 2024, via your online member self-management account access.
  
  On February 29, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day custom replenishment kit)was sent for a total of $116.61 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $38.87 was charged at this time; the 2nd and 3rd installments of $38.87 each were charged on March 31 and May 1st respectively.
  
  On May 15, 2024, your next shipment (another 90-day replenishment kit) was customized and postponed until June ******** via your online member self-management account access.  On June 13, 2024, we received your call requesting an additional postponement of this order.  As an exception to our normal policy of a minimum of five months between shipments, this order was postponed until September 12, 2024.
  
  On September 12, 2024, your 3rd shipment was sent as scheduled for a total of $97.17 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $32.39 was charged at this time; the 2nd and 3rd installments of $32.39 each were charged on March 31 October 13th and November 13th respectively.
  
  On November 25, 2024, the next shipment was postponed until January 9, 2025, via your online member self-management account access.
  
  On December 30, 2024, we received your phone request asking to postponed the next shipment (your 4th) until May if possible.  You were offered postponement until March 8, 2025, and a frequency change to every five months instead of three.  The order was postponed until March 8 as an exception.  
  
  On January 7th, our records reflect that activity through the online member account access triggered the system to process the next waiting order (recently postponed until March) for shipment.  When we received your call the evening of the 7th the order had already begun processing for delivery and could not be stopped.  Return instructions were provided.  The total cost of this shipment, like the previous one, was $97.17 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $32.39 was charged leaving a remaining balance of $64.78.  
  
  Per your request, your account has been cancelled.  Although no returns have yet been received as a gesture of goodwill a full refund of $32.39 for the 4th shipment has been issued and the remaining balance of $64.78 cleared.  As an exception to our advertised return policy which states the s&h charges are non-refundable, the shipping charge of $12.93 was included in the refund.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer response

  01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a one-time order of Meaningful Beauty, but it took weeks for the product to arrive. A month or so later, I was unexpectedly charged a larger amount than my original purchase for a second shipment. While I did receive the second shipment and paid for it, I made it clear to customer service that I did not wish to continue receiving or being charged for additional products, as I only intended to make a one-time purchase. Despite this, I have a balance of $181.78 that I do not believe I should be responsible for. I am requesting that this balance be waived, as I did not agree to any recurring charges or additional shipments beyond the one-time purchase. I would appreciate it if this matter could be resolved promptly.

  Business response

  01/11/2025

  ******* *******
  **********************************************
  
  Date: 1/7/25
  
  Complaint ID: ********
  Account **************
  
  Dear Ms.*******,
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty June ******** with the purchase of a 7-piece 30-day introductory kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart prior to any personal information being entered. Also, any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program,and authorizing us to charge payments to the credit card you provide.  Your authorization of future automatic shipments and associated charges was provided by checking this box to complete your order.  The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
  
  On June 25, 2024, your initial order (a 30-day introductory supply) was sent for a total of $64.16 which was charged in full at the time of shipping to the credit card provided.  
  
  On July 24, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent as scheduled for a total of $272.66 to be billed in 3 installments over 31-day billing cycles.  The1st installment of $90.88 was charged at this time of shipping leaving a balance of $181.78.
  
  On July *******h, your account was cancelled per your request.  Information was provided regarding the 2nd shipment which was in transit.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  On August 25, 2024, we attempted to charge the 2nd installment of $90.88 for your 2nd shipment as scheduled but the request was declined by your credit card.  This left the remaining balance of $181.78 as due and activated the auto past due billing process to send monthly notices advising of this balance.
  
  Although the 60-day guarantee has expired for your 2nd shipment and our records do not indicate that any returns have been received to present date, as a gesture of goodwill (in exception to our advertised policy) the remaining balance of $181.78 has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  
  

  Customer response

  01/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 3, 2024 I ordered a sample of products totaling $64.76 which I received. A month later on December 6th I received an email that a shipment was sent at a cost of $272.66 which I never ordered or authorized. I immediately called customer service and cancelled my account. That order was returned unopened to Meaningful Beauty and I wasnt charged the $272.66. However I just discovered another charge on December 6th for $90.88. I never received any correspondence as to what this charge is for and did not authorize it. I tried calling customer service but was unable to speak with anyone because their automated system did not recognize my phone number. I am requesting a refund of this unauthorized charge ($90.88) & removal of my credit card from this company.

  Business response

  01/11/2025

  ******* ***********
  ************************************************************************************
  
  Date: 1/7/25
  
  Complaint ID: ********
  Account **************
  
  Dear Ms. ************************* for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty November ******* with the purchase of a 7-piece 30-day introductory kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart prior to any personal information being entered. Also, any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program,and authorizing us to charge payments to the credit card you provide.  Your authorization of future automatic shipments and associated charges was provided by checking this box to complete your order.  The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
  
  On November 4, 2024, your initial order (a 30-day introductory supply) was sent for a total of $64.16 which was charged in full at the time of shipping to the credit card provided.  
  
  On December 6, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent as scheduled for a total of $272.66 to be billed in 3 installments over 31-day billing cycles.  The1st installment of $90.88 was charged at this time of shipping leaving a balance of $181.78.
  
  Also on December 6th, your account was cancelled per your request.  Information was provided regarding the 2nd shipment and the available 60-day Money Back Guarantee.
  
   Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee
  On January 3, 2025, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time we attempted to issue a refund, but the refund was declined by your financial institution due to a pending chargeback of the $90.88 payment since you had disputed the charge.  The remaining balance of $181.78 was cleared.
  
  On January 6, 2025, we accepted a payment reversal (chargeback) from your credit card for the $90.88 as a way to issue the refund.   If you have any questions regarding the payment reversal we recommend you contact your credit cards issuing bank.
  
  Regarding your request to remove your credit card information, to the extent this activity is interpreted as included in California laws, we have provided you with opt-out rights (and links) as described at *****************************************************.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  September i called to return product that was shipped in April. They said to ship it back so I did! Now I'm out $145.00+ s&h. I'm very dissatisfied as the shampoo and conditioner made my hair fall out!

  Business response

  12/31/2024

  **** ********
  ***********************************************************
  
  Date 12/31/2024
  
  Complaint ID: ********
  Account Number: *******
  
  Dear Ms. *********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty March 15, 2024, with the purchase of a 12-piece 30-day skincare and hair care introductory kit. Your initial order (the 30-day kit) was shipped March 18th for a total of $102.46 which was billed in full at this time to the ****** account provided.
  
  On April 9, 2024, your future shipments were customized to contain just the hair care products per your request.
  
  Your 2nd shipment was sent April 17th for a total cost of $110.03 (including $11.97 s&h and $8.06 sales tax) to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $36.68 was charged at shipping; the 2nd and 3rd installments of $36.68 and $36.67 were charged as scheduled May 18th and June 18th respectively.
  
  On May 2, 2024, you next shipment was postponed until August 14th via your online self-service membership management account access.
  
  On August 13th your 3rd shipment began processing for delivery and was sent August 14th as scheduled for a total cost of $157.51 (including $11.97 s&h and $11.54 sales tax) to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $52.50 was charged at shipping leaving a remaining balance of $ 105.01.
  
  Also on August 14, 2024, your account was cancelled per your Live Chat request.  Information regarding the shipment that had just been sent and return instructions was provided since although cancelling stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
   On September 14, 2024, the 2nd installment of $52.50 was charged for your 3rd shipment as scheduled.
  
  Also on September 14th,we received your call regarding the charge.  The billing was explained at which time you stated you had returned the 3rd shipment.  Your account did not reflect any returns at that time so you were asked to provide the tracking number so we could locate the shipment.  At that time,you did not have the information available.
  On October 15, 2024, the 3rd and final installment of $52.51 for the 3rd shipment was charged as scheduled.
  
  On December 12, 2024, you provided the tracking numbers for the return of your 2nd and 3rd shipments which indicated the order had been shipped to us December 9th.   The shipments were processed as returned at our facility on December 26th, after the 60-Day Money Back Guarantee had expired,thus no refund was issued.
  
  When you called on December 27th regarding the returns, you were informed that no refunds had been issued because the money back guarantee had expired for both orders the latest in October.  As an exception to our advertised return policy a refund of $144.59 was issued for your 3rd shipment.  Per the terms of our 60-Day Money-Back Guarantee, the $12.92 (s&h plus applicable state tax on that charge) was not refunded.
  
  On December 28, 2024, as another exception and gesture of goodwill, an additional refund of $102.46 was issued.  As the refund was not accepted by ******, a check will be issued to the billing address on file for your account (and this complaint).  Please allow up to 4 - 6 weeks for this refund check to be processed and arrive via USPS.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  12/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received the Meaningful Beauty Introductory package on 10/24/24 and was charged $64.31. Unfortunately, I didn't open it right away because I was using up other products. Had I opened it I would have seen the note on the invoice that I was now in a subscription service which I would have cancelled right away. On 11/22 I noticed a pending charge on my account for $91.09 and called Meaningful Beauty that day. I told them I was not aware of an ongoing subscription and to cancel it right away and refund the remaining amount. I was told they would cancel the subscription but it was too late to cancel the shipment. I was informed to send back the product once I received it and they would refund my money. Again, I was told the subscription was cancelled. The charge of $91.09 went through on my card on 11/25/24. When I received the package, it was mailed back right away (I didn't note the date) but I paid abt $12 to ship it with ****. I received a refund of $75.03 on 12/18/24 - $16.06 less than the amount they took out of my account. I also now have another pending charge of $77.75 from 12/20 even after I was told the subscription was cancelled!!!! Why???? This company is a scam and should be prosecuted for unethical business practices. I will call tomorrow about the difference in the refund and the $77 authorization and will make an update based on what they tell me.

  Business response

  12/24/2024

  ****** ******
  **********************************
  *******************
  
  Date:12/24/2024
  
  Complaint ***********
  Account **************
  
  Dear Ms.******,
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty October *******, with the purchase of a promotionally discounted offer of a 7-piece 30-day introductory kit.
  
  We do make every effort be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales, print materials, product packaging and billing.  The information regarding the terms of any offer is provided in several places on the website: before an offer is selected and in the shopping cart (in bold print to draw a customers attention) prior to any personal information being entered.  In addition, any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership including the date of the next shipment. We regret if you found the offer unclear in any way.
  
  On October 25, 2024, your initial order (a 30-day introductory supply) was sent for a total of $64.31 which was charged in full at the time of shipping to the ****** account provided. 
  
  On November 21, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) began processing for delivery and was sent as scheduled on November 22nd for a total of $273.30 (including $14.97 s&h and $18.48 NC sales tax) to be billed in 3 installments over 31-day billing cycles.  The1st installment of $91.09 was charged at this time leaving a balance of $182.21.
  
  Also, on November 22nd, your account was cancelled per your request.  Information was provided regarding the 90-day replenishment kit that had already processed for shipment and the remaining balance.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-day Money Back Guarantee.
  
  On December 16, 2024, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund of $75.03 were issued and the balance of $182.21 was cleared. Per the terms of our 60-Day Money-Back Guarantee, $16.06 (s&h plus applicable state tax on that charge) was not refunded.  
  
  On December 23rd we received your call regarding the refund.  You were informed that our satisfaction guarantee does specify that shipping costs are a non-refundable item.  As a goodwill gesture and exception, a refund of s&h charges was issued.  Please allow 3 5 business days for the funds to post.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

  Customer response

  12/24/2024

   
  Complaint: 22721730
  
  I am rejecting this response because:
  The $16,06 shipping and handling was not complimentary or in good faith. I paid $12 and some change to return the products, it was not covered by Meaningful beauty. 
  

  
  Sincerely,
  
  ****** ******

  Business response

  01/11/2025

  ****** ******
  ***************************************
  *******************
  
  Date: 1/8/2025
  
  Complaint ID: ********
  Account Number: *******
  
  Dear Ms.******,
  
  Thank you for the opportunity to respond.
  
  To clarify Meaningful Beautys return policy; returning a scheduled shipment for a refund is a customers responsibility including any return shipping cost.   Our 60-day Money Back Guarantee also states that refunds are issued less shipping & handling, referring to any s&h cost incurred when the order is initially shipped.  As stated in our previous response, when you contacted us on December 23rd your were advised of this, but as an exception to that advertised policy, an additional refund of $16.06 (s&h plus applicable state tax on that charge) was issued.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company is a scam. Buyers, beware. They sign you up for shipments every three months and hide that fine print in a contract. They should provide that information up front and you should be given the opportunity to say yes or no. They keep sending you products even though you only ordered once. I called and cancelled once I received a second shipment that wasn't asked for and they automatically, billed my credit card *****. Two months later after cancellation, they ask for to pay ***** and advise I already paid that, because they automatically deducted it on November 9, and I cancelled in October. Furthermore, I cannot send anything back, even though I cancelled. This company does not give you the opportunity to cancel on the website, you must call in, but they don't tell you that on the phone after you cancel, that you have 60 days to return it for a full refund. Then they have the audacity in December to ask for ***** which was already paid. You already billed me twice. The person on the phone said you didn't read the fine print, I wasn't given fine print when I called in and cancelled. They said I was all set and have been cancelled.

  Business response

  12/24/2024

  ******* *******
  ***********************************************************************
  
  Date:12/23/2024
  
  Complaint ***********
  Account **************
  
  Dear Ms.*******,
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty September ******, with the purchase of a 5-piece 30-day introductory kit.
  
  We do make every effort be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing; to make the offers as clear as possible.  One-time purchases are available online without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart (in bold print to draw a customers attention) before any personal information is entered.   Also,any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership including the date of the next shipment. We regret if you found the offer unclear in any way.
  
  On September 9, 2024, your initial order (a 30-day introductory supply) was sent for a total of $54.14 which was charged in full at the time of shipping to the ****** account provided.  
  
  On October 9, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent as scheduled for a total of $175.37 to be billed in 3 installments over 31-day billing cycles.  The1st installment of $58.45 was charged at this time of shipping leaving a balance of $116.92.
  
  On October 17th, your account was cancelled per your request.  Information was provided regarding the 2nd shipment and the remaining balance.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  Information regarding the *** is provided on the website and included with each shipment.
  
  Since no returns were received by November 9th, the 2nd installment of $58.45 for your 2nd shipment was charged as scheduled leaving a balance of $58.47.
  On December 10th, we attempted to process the 3rd and final installment of $58.47 as scheduled but the request for payment was declined by ****** leaving the remaining balance of $58.47 as due and payable. At this time the auto past due billing process was activated to send monthly notices advising of this balance. 
  On December 18, 2024, we received your call regarding the charges.  The total cost and billing for your 2nd shipment was explained.  By this time the 60-day money Back Guarantee had expired.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $58.47 has been cleared.
  
  We have removed your contact information from our marketing database. Please allow 4-6 weeks for these changes to take effect.  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

  Customer response

  12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company scams people. You order one item and it sets up a reoccurring subscription. I ordered a small 50 gift and now and getting a 90 dollar a month bill for the next 3 months on a subscription I did not want and was not made aware of. I contacted customer service and had the subscription cancelled but they still are charging me the 270. This company is a scam with the billing and robbing people.

  Business response

  12/24/2024

  ***** ******
  ***************************
  **************************
  
  Date: 12/23/2024
  
  Complaint ID: ********
  Account Number: *******
  
  Dear Mr. ******************** for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful BeautyNovember 17, 2024, with the purchase of a promotionally discounted offer of a 7-piece 30-day introductory kit.
  
  We do make every effort be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  One-time purchases are available online without a subscription, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. 
  
  The information regarding the terms of any offer is provided in several places on the website: before an offer is selected and in the shopping cart (in bold print to draw a customers attention) prior to any personal information being entered.  More specifically,the offer you purchased stated: One month after your first order is shipped,and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty.  Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you go online or call to cancel. There is no commitment and no minimum to buy.   In addition, any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership including the date of the next shipment. We regret if you found the offer unclear in any way.
  
  On November 18, 2024, your initial order (a 30-day introductory supply) was sent for a total of $63.56 (including $3.60 PA sales tax) which was charged in full at the time of shipping to the ****** account provided.  
  
  On December 17, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) began processing for delivery and was sent as scheduled on December 18th for a total of $270.11 (including $14.97 s&h and $15.29 PA sales tax)  to be billed in 3 installments over 31-day billing cycles.  The1st installment of $90.03 was charged at this time of shipping leaving a balance of $180.08.
  
  Also, on December 17th,your account was cancelled per your Live Chat request.  Information was provided regarding the 90-day replenishment kit that had already processed for shipment and the remaining balance.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  As a gesture of goodwill and in exception to our advertised guarantee the remaining balance of $180.08 has been cleared.   If you would like to take advantage of the 60-Day Money Back Guarantee available for the 2nd shipment, you can simply return the product(s) within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling) by following the instructions on the shipment's invoice or found on the website.
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer response

  12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did a trial offer and then cancelled but they keep sending me packages. Today they charged me $275 with no ability to cancel the sudden shipment I learned of by email this morning -- and this is after 6 months following several cancellations. According to their **** they apparently did a hold for 6 months instead of cancelling as I ***eatedly requested and did not delete my credit card as I also requested. HOW IT STARTED: I did a trial offer. Then, I told them I wanted all cancelled and no more product, I asked to have my entire account deleted (an account I did not want ever), AND TO DELETE MY CREDIT CARD. They shipped the next package earlier this year and charged me. I got no notice of it. (They claim you get notice of future shipments in time to cancel which is a lie.) The day I got an email saying it shipped I called and cancelled. I called again to make sure it was cancelled. AGAIN I requested all my info be deleted and especially MY CREDIT CARD. TODAY SIX MONTHS later I was again charged even more at $275. i called them and another 15 minutes today, with the *** speaking in circles. I am sick -- they refuse to stop the charge or the package. IT IS A SCAM: They ship it and then notify you - and then you can only get your money back by returning products AT YOUR COST. I AM SICK, I DO NOT DRIVE, and nearly 60 years old and cannot do so right now for something I did not even authorize and in fact cancelled. I DO NOT use their products, I do not like their products. I DO NOT have a good reaction to their products. They make it impossible to cancel. I did not want nor authorize an online account. I told them to remove my credit card. I would like my money back immediately and ALL of my credit card information permanently deleted as ***eatedly requested.

  Business response

  12/23/2024

  **** *******
  ****************************************************************************************
  
  Date: 12/17/24
  
  Complaint ***********
  Account **************
  
  Dear ***********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful BeautyMay 15, 2024.   Your initial order, a 7-piece 30-day introductory kit, was sent May 21st for a total cost of $64.76 which was charged in full at this time to the credit card provided.
  
  Also, on May 15th we received your Live Chat with questions regarding accessing your account online.  You were advised to allow time for the order to be shipped then to try again.  Per the chat transcript there was no mention of canceling future shipments.
  
  On **** *******, per the terms of your purchase, your 2nd shipment a 90-day full-size replenishment kit was sent as scheduled for a total cost of $275.21 to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $91.73 was charged at this time leaving a remaining balance of $183.48.
  
  On July 10, 2024, we received your Live Chat request to cancel your Meaningful Beauty account due to a move, but our records reflect that you instead accepted an offer to postpone future shipments until 12/12/24.  Your address was updated.  When you ask about the **** charge, information about your 2nd shipment was provided.  You stated you had not received the order; when a replacement was declined a refund was issued and the remaining balance cleared.
  
  On December 11, 2024, your 3rd shipment (also a 90-day supply with cost of $275.21 to be billed in 3 installments) began processing for delivery and was shipped on December 12th at which time the 1st installment of $91.73 was charged leaving a balance of $183.48.
  
  Also, on December 12th your account was cancelled per your request.  Information was provided regarding the 3rd shipment.  Please be advised while canceling stops future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.
  
  On December 15, we received inquire about account status and recent shipment.  As an exception and goodwill gesture the remaining balance for the 3rd shipment was cleared at that time.
  
  If you would like to take advantage of the 60-Day Money Back Guarantee available for the 3rd shipment, you may simply return the containers within 60 days of receipt to receive a full refund of the purchase price (minus shipping and handling), even if the bottles are empty.  Return instructions are available on our website.
  
  Per your request your contact information has been removed from our database.  Also regarding your request to delete your credit card information and other opt-out options, customers are provided available opt-out rights as regulated by your state of residence via the privacy policy link on the website -- *****************************************************.
  Rest assured your Meaningful Beauty account remains closed.  Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer response

  12/23/2024

   
  Complaint: 22677442
  
  I am rejecting this response because this is false information. I contacted the business multiple times including by phone to cancel in June as I had an adverse reaction and had no interest in continuing the trial. I asked that my card be deleted. Then, they again attempted to ship. I called again in July following this and again told them to cancel my account. I DO NOT WANT THEIR PRODUCT, DO NOT USE THEIR PRODUCT, AND HAVE A REACTION TO THEIR PRODUCT. It is sitting unopened in my drawer. I DO NOT USE YOUR PRODUCT. I was assured I would not receive any further shipments and that my card would be deleted. 

  Suddenly, on December 12, I received an email at approximately 7am from them -- six months later -- saying they were shipping me product and charging me nearly $300. I called immediately at business hours within a 2 hour time window and was told first hat it could not be cancelled. THIS WAS A FRAUDULENT UNAUTHORIZED CHARGE. 
  

  The business then claimed i can return it. I AM SICK and nearly 60 years old, I DO NOT DRIVE. I AM NOT SPENDING $50 to go by **** to return a product sick that I did not want, did not order, did not request. This was THEIR ISSUE and miss. I cancelled this six months ago.  They are dishonest and reassured me my card was deleted SIX MONTHS AGO. 

  Furthermore, at the initial trial, the business indicated they always give a lead time to cancel when shipping. Yet they suddenly after SIX MONTHS send me a notice I responded to immediately on a fraudulent shipment and charge. 

  They shipped the product TWO FULL DAYS LATER AND CHARGED MY CARD TWO FULL DAYS LATER.

  This is against FTC guidelines and any good business practices. I cancelled on the single order I received immediately over six months ago -- and have repeatedly had to deal with this.

  This is taking advantage of elderly sick consumers -- all consumers. I DEMAND MY REFUND NOW. 

  Sincerely,
  
  **** *******

  Business response

  01/11/2025

  **** *******
  *****************************************************************************************
  
  Date: 1/8/25
  
  Complaint ID: ********
  Account Number: *******
  
  *****************
  
  Thank you for the opportunity to respond.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), before December 12, 2024, when your account was cancelled.   All contact prior to that date was via Live Chats mentioned in our previous response.  After your initial chats on May 15th (the day of your initial order) asking about online account access, the next communication we have a record of is a Live Chat dated July 10, 2024.  At that time, you informed us you had moved; had not yet tried the trial package and did not receive the 2nd shipment (the 90-day replenishment kit).  Per your request a refund was issued for that shipment rather than a replacement.  As stated in our previous response the chat transcript reflects that instead of cancelling your account the address was updated, and you accepted a postponement of the next shipment until December.  Since a refund was issued and would be posted to your original method of payment the credit card information could not be deleted at that time.
  
  When we received your call on December 12th your account was cancelled and information provided about the shipment that had just been sent.  On December 15th,we received your Live Chat inquiry regarding the recent shipment and remaining balance.  We were unaware until this time that you had experienced any issues when you used the product.   As a courtesy the remaining balance due for the recent shipment was cleared prior to any return.
  
  Since our response to your initial BBB complaint December 17th, your financial institution reversed the payment of $91.73 on January 2, 2025, for the December shipment.  Although our records so not reflect that this shipment has been returned we accepted the chargeback (payment reversal) as a refund of the charge.
  
  Your Meaningful Beauty account remains closed with nothing further to be shipped or billed;and at this time, we do consider this matter answered and closed.
  
  
  Sincerely,
  
  
  ****** *.
  ************** Operations Director
  
  
  
  
  

  Customer response

  01/13/2025

   
  Complaint: 22677442
  
  I am rejecting this response because: 1.) My credit card information and address MUST be deleted in full and I need confirmation that has taken place. I don't read that in your email. The business did not delete it before over six month ago when committed to doing so, and charged me months later unauthorized charges. In today's world with numerous security issues, I AGAIN am asking for at least the 12th time for this to be deleted.  2.) I'd like the record to reflect there are numerous false items in the statement made by the company (e.g. I called many times at each point in my prior complaint) and a number of unfair business practices (e.g. send a shipment email after 6 months and no time to cancel saying we had to receive it then return it when it was  your error and more). 

  Sincerely,
  
  **** *******

• Initial Complaint

  11/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  *** canceled my subscription to this product over the phone through their customer service last month. I had issues with the rep. ******* I hadnt signed up for recurring payments and requested a refund for the product at the time. I asked that everything be canceled and to be able to return product once it was received. I am still being charged.

  Business response

  11/27/2024

  ******* *******
  *****************************************************************
  
  Date: 11/26/24
  
  Complaint ***********
  Account **************
  
  Dear Ms.*******,
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful BeautySeptember 24, ***** with the purchase of a 4-piece 30-day introductory Haircare kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website:before an offer is selected and in the shopping cart prior to any personal information being entered. Also, any purchase of a Meaningful Beauty introductory kit requires that customers check an empty box (to finalize their purchase) which states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
  
  On September 25, 2024, your initial order (a 30-day introductory supply) was sent for a total of $43.94 which was charged in full at the time of shipping to the ****** account provided.  
  
  On October 24, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent as scheduled for a total of $191.73 to be billed in 3 installments over 31-day billing cycles.  The1st installment of $63.90 was charged at this time of shipping leaving a balance of $127.83.
  
  Also on October 24th,your account was cancelled per your request.  Information was provided regarding the 2nd shipment and the available 60-day Money Back Guarantee.
   Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  Since no returns were received by November 24th,the 2nd installment of $63.90 for your 2nd shipment was charged as scheduled leaving a balance of $63.93.
  
  On November 26, 2024, ****** reversed the 2nd payment of $63.90 for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $127.83 as due and payable. At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $127.83 has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  
  
  
  
  
  
  
  

  Customer response

  11/27/2024

   
  Complaint: 22598546
  
  I am rejecting this response because:

  The Business did not acknowledge that I reached out to customer service to cancel the subscription and request a refund. The representative was not helpful in the return process. Additionally, Indications of a sample product being a subscription service are not clear in messaging and may have been too small or hidden for me to have understood that thats what I was signing up for, which was also stated to the customer service representative. I asked them to cancel my subscription on the call and this was not done as I learned when I received an email of a shipment being processed AGAIN. 

  
  Sincerely,
  
  ******* *******

  Business response

  12/07/2024

  ******* *******
  ****************************************************************
  
  
  Date: 12/4/24
  
  Complaint ***********
  Account Number: *******
  
  Dear Ms.*******,
  
  Thank you for the opportunity to respond.
  
  In our previous response we stated that on October 24, your account was cancelled per your request.   We apologize if it was not clear this occurred when you spoke with customer service.  Per your account this is the first contact we received since your enrollment in September.  Our records reflect that at that time you were informed of the 2nd shipment (which began processing for delivery on October 23rd and had already shipped that morning) as well as the remaining balance.  When you ask for a return label you were advised that one was not available, instead return instructions were provided so you could take advantage of the 60-day money back guarantee.  No additional shipments have been sent since your cancellation on October 24th.
  
  The charge of $63.90 that was billed on November 24th was not for another shipment but was the 2nd payment due for the full-size replenishment shipment sent the month before.  It was charged because no return had been received by that scheduled billing date (nor to present date).  This payment was refunded via a chargeback when you disputed the charge on November 26th.
  
  We do try to make our offers for Meaningful Beauty as clear as possible, online as well as by phone.  As stated previously, if an introductory kit is selected for purchase online, information about the subscription and auto replenishment is provided in several places.  In the shopping cart summary, the information is in bold print to draw a customers attention, and the font is the same size as the majority of the print on that page. More specifically the order summary for the offer you purchased stated: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $54.95 plus $4.99 for shipping and handling per month, unless you go online or call to cancel. There is no commitment and no minimum to buy.  The products are also shipped with information reiterating the terms and benefits of membership including the date of the next shipment.  Again, we regret if you found the offer unclear in any way.
  
  Your Meaningful Beauty account remains closed, with a zero balance.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩