Commercial Manufacturers
Mattel, Inc.Headquarters
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Reviews
29 Customer Reviews
Review from louis v
1 star01/28/2025
Mattel offers a red line exclusive club with exclusive cars, but their website could not handle the volume. Long wait lines. Non-Functioning checkout process. This all prevents the ability to buy these exclusives.Review from Jose R
1 star01/14/2025
The way the set up the pre orders is a scam
Mattel, Inc. Response
01/16/2025
We've reached out to the consumer to ask for further information to assist the consumer.Review from Marguerite D
1 star11/11/2024
No response to any of my inquiries. I purchased ********************************************. I received a Caucasian Ballerina Barbie so I returned it. First it took me two months of runs around to get a label to return the doll. Then I sent it off and never received any response. I even wrote to CEO or Company and Vice President of ***************** Nothing! The doll was a gift so I had to purchase from another vendor who was selling it cheaper and delivered the correct doll within days. I grew up on Barbie and have even collected historical Barbies as an adult. But unfortunately, I fear I will no longer purchase any from Mattel again.Mattel, Inc. Response
11/14/2024
We have searched our system and have an email from the consumer in December of 2023 about a different concern, which we assisted the consumer with. We've reached out again about this new concern. We can also be reached at: ************************************************************Review from Gizell H
1 star05/24/2024
Because no matter how much you play phase 10 its rigged for you to lose your opponents always win only way you win is buying extra energy or stars this game is not fair and I wouldnt recommend it to anyone just like skip bo it let you win maybe the first 5 after that you lose every game after the 5 you won Mattel has it set up that way for you to spend money they full of bull.Mattel, Inc. Response
05/31/2024
We would like to assist the consumer but need additional details. We've reached out to the consumer and also advised her of our service website at : ************************************************************Review from Jeremy J
1 star03/01/2024
It's truly baffling and frustrating to encounter such irony: a company renowned for crafting dolls, yet unable to provide replacements for defective ones, especially when *** dolls are widely available elsewhere. The offer of a mere $10 refund for a $40 purchase further compounds the disappointment. This situation underscores the need for companies to prioritize customer satisfaction and uphold the standards expected of them.Mattel, Inc. Response
03/04/2024
We checked your contact history and we see several recent contacts but it is not clear which one you are referring to. We've sent you several dolls recently as well. We have reached out to obtain information to further help the consumer and resolve their concerns fully.Mattel, Inc. Response
03/05/2024
We have connected with the consumer and we have resolved their concerns. Thank you!Review from Wanda E
1 star01/29/2024
There online games are rigged they cheat you out of your moneyMattel, Inc. Response
01/30/2024
We've reached out to the consumer to request the name of the online game she needs help with. We can also be reached via : *****************************************************************;
We are happy to help!
Review from William B
1 star01/12/2024
Terrible business practices. They started an nft hotwheels program and it's full of delays after delay. People spent thousands of dollars on "rare" nfts that was to have a physical item attached to it for owning the nfts. It's been over 2 years and nothings came of it. They are holding hundreds of thousands of dollars if not millions of dollars of peoples money without giving any product for it. They also holding people's crypto money and locked them out of any gains they would've received during spikes for 2 months.Their company don't have a legit working individual you can contact and talk to or get any concrete information from about what is going on within their program. Like dealing with A.I, even with their costumer service department, they are just stay at home people on a phone. Nobody know's what's going on and it takes months for any updates in the program.Mattel, Inc. Response
01/23/2024
We have reached out to the consumer to obtain the actual email his order is under. We are happy to help!Review from Jenny H
1 star12/15/2023
barbie unicorn party was the worst mattel product I have ever purchased.Mattel, Inc. Response
12/19/2023
I'm sorry to hear about your disappointment with the Barbie Unicorn Party. We are happy to help you! Please contact us:
************************************************************
Review from Joan F
1 star12/08/2023
If you are expecting a confirmation that you placed an order with American Girl Doll, forget it, you spend over $1000.00, and they never send a confirmation. You go on there web site, try to track your order, it brings you out to Apple apps. There web site says customer service is 24/7, nope, they open 7:00 am central time. I sent them a message through there web site, never heard back. I called them, they have a third party answering there phones, I held for 15 minutes to have them ask me if I need my products by Christmas, When you tell them yes, they say dont worry, it will be there. This has to be the worst company I have ever dealt with that has no sense of customer service. If you can go to one of the stores, do yourself a favor, less headachesMattel, Inc. Response
12/12/2023
We've reached out to the consumer, and we've confirmed the doll is on it's way via ****** We have passed her comments along to the teams, and apologized for the frustrating experience she had. We strive to provide the very best service and we appreciate her feedback.Review from Sonny S
1 star11/22/2023
Mattel is c*** Messed up a couple of most recent orders that I ordered for my diecast shop and sent damaged product. Sent them back and never received the refund or replacement product. After 3 months reached out to them about it and they said that they received my items back and just never followed through. Second order was a mail-in and they sent 7 of the wrong item. Sent those back and never received the product ordered, nor a solution or refund. They just basically said "prove that you sent them back". Legally, I dont even have to send them back but did on good faith. You received the initial 6 items back but but not the other 4 in same box? Never will I order from Mattel directly again. I am better off buying their product from an actual retailer or middleman and getting decent service. If I ran my business like this, I would charged with fraud and get a horrible reputation. I will stick to the better product out there like M2, **********************, and Auto WorldMattel, Inc. Response
11/27/2023
Thanks for your feedback, we are sorry to hear about your disappointing experience and we would love an opportunity to help. We reviewed your accounts, and we see a number of orders. We would be happy to assist you. Please reach out, so we can look into the specific order you need help with. ************************************************************
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