Business Profile
Computer Parts
BelkinThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Looking to warranty my UltraGlass Treated Screen Protector for iPhone 12 seeing it started peeling off on its own and it scratched up and looks like its gonna crack in one of the corners, but I dont know if thats a crackor scratch and now it totally came off and I dont almost like the sticky stuff wore out and I got it 8/17/24Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a complaint regarding the poor service I have received from Belkin ************* for a warranty on my wifes iPhone screen protector (Belkin UltraGlass SPS iPhone 15 Pro, HR292ZM/A). This warranty, purchased on May 19, 2024, from the *********** in *********, **, promised a replacement screen protector in case of damage. However, my experience has been an ongoing frustration.On January 15, 2025, I submitted a warranty replacement request (Case Number: ********). Despite fulfilling all requirements, including proof of purchase and product registration, Belkin has failed to deliver the promised replacement in a timely manner.Timeline of interactions:1.January 15, 2025: Submitted request; Belkin confirmed (RMA1123247) and promised shipment in 35 days.2.January 19, 2025: Emailed Belkin seeking clarification on the process.3.January 21, 2025: Belkin requested proof of purchase, which I provided promptly.4.January 22, 2025: Received conflicting emailsone promised shipment upon restock, and another offered a self-applied screen protector instead of the professionally installed ********** date, no resolution has been provided. The delays, conflicting emails, and offer of an inferior product demonstrate a lack of accountability and quality service.I request the following resolutions:1.Immediate shipment of a professionally installed screen protector as per the original warranty.2.A written apology for mishandling my case and failing to meet the warranty terms.If these resolutions are not provided promptly, I will escalate my complaint to additional consumer protection agencies, such as the ****Please let me know if further information is needed. I have attached all relevant correspondence for your review.Initial Complaint
01/07/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear Belkin Support Team,I am reaching out to request a warranty replacement for my Belkin ******mAh power bank (Model: BPB011BTBK, Serial: ***************, which I purchased on ****** in October 2022. Unfortunately, the product began to malfunction and swell, creating a significant safety ********** the power bank is still under its two-year warranty, I initially contacted ****** for assistance. They informed me that I need to directly contact Belkin since there is no authorized service center in ******. I subsequently filled out the *** form and received the reference number ********. However, I was instructed to return the product to a local store with a valid receipt, which is not an option available to me.Out of safety concerns, I documented the condition of the swollen product with photos and promptly disposed of it at a battery recycling box to avoid any risk of explosion.Given the circumstances, I kindly request a resolution. If needed, I can provide the purchase receipt and the pictures I took of the product and its box.Thank you for your attention to this matter. I look forward to your response and hope for a swift *************** regards,Initial Complaint
12/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the linksys MX8000 from amazon April 2024. I have been experiencing wifi/internet failure multiple times over the months of ownership. I tried all trouble shooting methods provided by their customer service, which did not fix the problem. I have tried to use ethernet cable from the modem directly, and verified that the modem is in good working condition. I have to restart the linksys every time it fails, and it's very time consuming (long reboot time). I need a stable internet at home for work, and for home monitoring when I am away. I will not be able to restart the router and get internet when I am away, which mean my home will not be monitored. I have requested for replacement as the device is within 2 years warranty period.Initial Complaint
12/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In September 2024, I purchased a power bank from *****. Unfortunately, it stopped charging shortly after, so I contacted ***** for assistance. They directed me to Belkin support, where I reached out and was offered either a replacement or a refund. I was informed a supervisor would follow up, but this never happened.Since then, I have sent multiple communications via email and X (formerly *******). On December 10th, I was assured that my refund was being processed. However, I have been waiting since October to have this issue resolved.I paid $65.27 for the charger and would like a full refund as soon as possible. Please confirm the status of my refund and provide a timeline for when it will be processed.Thank you for your attention to this matter. I look forward to your prompt response.Initial Complaint
12/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Belkin docking station for my brand new Macbook Pro in March of 2024. On December 6, one of the ports failed. I've so far spent more than four hours trying to get a warranty replacement.First, I was subjected to a 90-minute interrogation about the product, during which I had to repeat all the troubleshooting steps multiple times because I was speaking with an offshore agent whose English wasn't great.Then, you have to pay for shipping to ship the defective product back to them. So it's costing you to return a broken item. In other words, it's not a replacement, it's just a discount on a new ********, their RMA process is just to order another one on ******. It's a total *********** Order # ***-1762158-8325028 Belkin RMA reference number ********Initial Complaint
12/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company is refusing to ship a replacement screen protector despite acknowledging that my claim is accepted under their lifetime replacement warranty policy. This request was originally submitted to Belkin on 11/13/24. Follow-ups were sent on 11/22, 12/3, and 12/6 without a response from their customer service team. All local stores (including the Apple Store) have an abundant stock of the exact screen protector, but they claim they can't ship a replacement since they're out of stock which is straight up lie given local inventory.Business response
12/27/2024
RMA1084098 has been processed and has been shipped today via *** overnight shipment.
Here is the *** tracking# for reference. 1Z720A5X0115520866Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order from Belkin. My order is Order Number: BEC00262293. The order is incorrect. When I attempted to use the website to submit my return the website would let you click through but would not complete. I attempted on my phone and computer and neither worked. Its an issue with their website. I then did the online chat who said they would not help me. I had to call. I sat on hold for one hour on 10/14/24. The person apologized and said he would submit my refund. I never received my refund or email. I have sat on the phone and chat for another hour today with no one to answer and the website still doesnt work. I would like the refund I was promised.Initial Complaint
10/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number is: #BEC00261882 on October 7th, 2024. I attempted to return the item online within 14 days. There was no way to return the item without being forced to create a user account online, which I did, or call into their hotline. After creating an account, there were no orders linked to my email. Thus, I had to call the hotline. This seems like a shady business practice. A buyer should not have to go through two online forums, then call a hotline to return items that do not work. Returns should not be this difficult and are clearly a way to prevent people from normal business practices.Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a charger and found a better price on Amazon Prime Day. Tried to process a return myself on their website. Once you get to the 'return items' page, a dropdown appears asking you to specify the reason, to which I selected 'Found a better price elsewhere.' After you select this (or any of the option, nothing happens or comes up, the page is simply dead. I tried to do this on my cell phone as well as another laptop and this happened. It appears they're intentionally blocking ability to return items. I chatted with tech support on the site and they told me they couldn't help me and that I would have to call customer service. I called customer service and they have had me on hold for two hours with no indication of what order my call is in. This business is sketchy and will never ever buy a Belkin product again. I want a refund for the $125 I spent.
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Contact Information
Customer Complaints Summary
76 total complaints in the last 3 years.
24 complaints closed in the last 12 months.
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