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          Business Profile

          Construction

          Miller & Sons Construction Group

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In August of 2023, ***************************** installed Solar Panels on our roof along with new double pain windows, roof and air conditioner. I have contact ***************************** on several different times with concert why my utility bills are so high. I am paying them a monthly payment and I have to pay anywhere for $400.00 to $1,200.00 every two months on top of the monthly installment payment. They told me that my utility bill would not be that much when the solar gets installed. They told me that my bill should only be the charges for the taxes and what DWP charges for. I have spoken to other families who have solar and they do not pay what I am paying. I have emailed them and also spoken to them and up to today have had no one come out to see what is wrong. I need ***************************** to come out and see why my solar is not producing like they said it should.

            Business response

            07/09/2024

            Our solar department has reached out to the homeowner requesting most recent electric bill to analyze and see what the issue is. We are working with the homeowner to resolve it. 

          • Initial Complaint

            03/01/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            02/29/2024 Better Business Bureau Complaint ************************************ ************************************************************************************ ***** Company for ************************************** Construction Group ************************************************* ************ Lic# ******* Details:Date of the transaction: 09/05/2023 The amount of money you paid the business: 425K.What the business committed to provide you: To build me an Accessory Dwelling Unit (***). Solar for my home (unit installed, not working, A/C units (were installed, but not hooked to power). Install flower bed. Replace damaged rain gutter on roof (damaged during roof installation), expand electrical panel. They did that for 2 months after that, I received nothing in return of the monies sent to them to complete the project. Now I am left to pay for services not received. What the nature of the dispute is: Money was borrowed to complete the **** and the project is not complete. Now I am left with no *** and money that need to be paid back to the lenders of the project.Whether or not the business has tried to resolve the problem: In the beginning they were great, then within two to three months things were not being done and they were not in contact with on the project. They changed project manager. The Manager of the company stated that he was having issues and if I could hold on for the next two months. (February and March 2024). I have sent several text messages with the copies of the bills that are due and talked with the secretary and company manager. The manager stating he is ** in a meeting and will get back to you. This has not happened yet. Account/order/tracking number: I did not receive any such number.If the issue involves advertising, when and where the ad was seen or heard: There was no advertising done for this project. They were doing door to door interviews.Desired resolution: To complete the services promised as mentioned above. If not the *** at least complete the task that were started and never resolved.

          • Initial Complaint

            02/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Tankless water heater installed in September. Never got my rebate at the beginning of the installation or the end. This month had a plumber come out and they said tankless water heater not installed right. I have contacted company and they have never contacted me back along with *******.

          • Initial Complaint

            02/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            September 5, 2023 I had ******************* come to home to discuss remodeling two bathrooms in my home the main one and the master bedroom bathroom, once we went over exactly what I wanted done he stated each bathroom would be $35,000.00 and they would professionally done by Miller-n-sons crew, he also stated I would receive $10,000.00 in free items for bathroom not included in loan and a $3,000.00 rebate check half upfront and the rest at completion. I received half of it but it wasn't a rebate check it was money taken from loan money via the *** of the company. next after demo of first bathroom which was the main bathroom he refused to send the crew unless I signed off on the loan they put in place for $16,500.00 which required me to lie and say the job was finished when they only demo the bathroom which left me in duress not wanting to lie but I either did it their way or no bathroom work was going to be started. Next the tile was complete and the tub in place but they forced the worker to do drywall and electrical it wasn't his expertise so we had issues with how unprofessional the walls, ceilings and paint was done, e removed the crew sent in #2 crew who was horrible and unprofessional one of the guys on drugs that wasn't listening about unfinished work, he refused to correct his errors. during that week of issues my recessed lighting and vanity lights begin to blink on handoff smoke detector sounding and my grandchildren and my eyes started burning we quickly found out the first guy crossed the wrong wires and the vanity lights caught fire behind the mounted area and all of the wires were burned and it knocked out the new lights I had put up prior to them starting the work in the first bathroom. They also told the first crew to patch up old bathroom door which was there when I purchased the home instead of replaces it, so I payed for door out of pocket and for it to be installed. They owe me money but want money from me that they didn't put in a loan they lie.

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          Encino, CA 91436-2748

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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