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Business Profile

General Contractor

MSB Disaster Recovery Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

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Complaint Details

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Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Oct 27, 2024 a fire broke out in the apartment below ours, causing significant fire and smoke damage to our unit. While fleeing the building, I sustained a burn on my arm due to a wall of fire rising from the second floor. After the fire was contained, my wife and I waited 8 hours to safely retrieve valuables. However, due to severe smoke damage, we could only remove larger items, leaving most belongings in cabinets and storage. Three weeks later, the property management informed us that cleaning had been completed by *******. Disaster Recovery Services General Contractors and we could return to our apartment. Upon returning, we discovered the cleaning was incompleteliving room walls, the inside and outside of cabinets, and other areas remained ************ we packed our belongings to move, we discovered that multiple personal items were stolen:***** ************ pearl bracelet.3.Four pairs of gold and white gold earrings.These items had been stored securely in a jewelry case, placed in a dresser drawer, and concealed with papers and other items. Upon inspection, the papers covering it had been moved aside and entire contents of the the jewelry case was emptied. The theft occurred while we were displaced, staying at three different hotels over three weeks, dealing with uncertainty and stress caused by the fire. For a company that is supposed to help families recover from tragedies, this behavior is unacceptable. This situation has caused immense emotional and financial distress to my family. We trusted this company to act professionally during a vulnerable time and instead were victimized further. We immediately informed the property management about the theft and provided a list of stolen items. However, to date, we have not received any response or updates from either the property management or the cleaning company.

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