Reviews

*******, the property manager at The Preserve at ************* in *************, ** towed an authorized guests vehicle that was parked in a parking spot labeled guest. She was not an overnight guest and had arrived on the premises after 9am. He refuses to admit that this was a mistake on his part. There were many other vehicles parked illegally throughout the neighborhood.

Dear *******,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your guest's vehicle being towed at The Preserve at *************. We understand the frustration this situation has caused, and we take these concerns seriously.

To assist us in addressing this promptly, please reach out directly to our Customer Experience Team at ******************************* They are available to discuss the situation in more detail and work with you towards a satisfactory resolution.

Thank you for your patience and understanding.

*************** is not honoring the Lease Contract as it is written. My rent has changed every month since I started paying my son's Rent in October2024. Every Month the RENT has changed. The lease Contract documents base rent is $2,210.00 and total monthly rent is $2,210.00. Page seven of the lease Contract documents Utilities None. No addendum was furnished to tell me I must pay $25.00 for Water. I spoke to the ladies in the local Office in person three separate times they are reporting they have nothing to do with what COPORATE does and cannot make changes. In past month I have reported there's been two Water leaks in my apt. It took maintenance until the 31st January to find the broken PIPE in wall behind the shower/toilet. Maintenance cut a hole in the wall and wrapped the leaking pipe and left a blower to dry the floor. Maintenance said the broken Pipe will be fixed by Monday 3rd February2025. I reminded the local office in person to come fix the wrapped broken pipe on Monday. Maintenance came at the end of the day to report there's a Roof Leak and Another Broken Pipe so they can not come to fix my wrapped Broken Pipe because there no overtime pay. What is happening to this American Nation? I'm a proud American that has Served in the ****************** as a Officer. I have paid rented and dealth with multiple Lease Contracts but not one like this, which gives the wrong Total Monthly Rent and leaves the door open to change the rent monthly. I am retired living on Social Security. The rent is set up to take the whole retirement check.

Dear Cherrile,
Thank you for sharing your concerns. We sincerely apologize for the challenges you have experienced regarding your lease details and maintenance issues. Your feedback is extremely important to us, and we are committed to addressing your concerns promptly.
To help us resolve this matter as quickly as possible, please reach out directly to our Customer Experience Team at ****************************** They are available to review your concerns in detail and work with you to find a satisfactory solution.
Thank you for your service to our nation, and we appreciate your patience as we work to make things right.

Completely crooked since I moved in in 2016. Is basically all gangs and criminals. Rent was raised above federal regulations when ****** moved in, he told lies that he would be installing cameras with it. There already are cameras. Total criminal. Created a hostile environment that is guilty of several thousands of felonies. Knowingly rented to stalkers, criminals, and gang members and conspired with a crazy police department to do those crimes. Basically they are guilty on all fronts. ****** the manager is the worst one yet and claims to have killed a tenant that he shot and set up mass shooting and stalking threats daily. A total psychopath.

Dear *******,
Thank you for contacting the Better Business Bureau regarding your concerns about your experience at our community. We take all resident feedback seriously, and we appreciate the opportunity to address your allegations.
We understand that you have expressed serious concerns about the safety and security of the community, as well as the conduct of our on-site manager. We want to assure you that we do not tolerate any illegal activity or behavior that threatens the well-being of our residents.
We are committed to providing a safe and comfortable living environment for all our residents. If you have any further information or evidence to support your claims, please provide it to our Customer Experience Team directly at ***************************************.
In the meantime, we encourage you to also report any criminal activity directly to the local law enforcement authorities.
We appreciate your cooperation as we work to address this matter.

I just rented a apartment at ***** on 5400 and today is Monday 1/13/25 and still haven't been able to move in and it was supposed to be ready the 10th. I'm accruing charges for places to live that someone is gonna be liable for. They broke the lease not having the apartment ready. They had me put electricity in a apartment and then when I get the keys they changed it without telling me. That cost me money msn the financial losses are piling up and I still have not received word from ******** the smart mouth that I recorded lying about the owner response to the property reviews. I want my money back it's been 3 days the apartment is garbage the doors are broke cold air just blows in and I'm stuck out this will be handed to a attorney if yall do not give me my money back I mean I can't even live there and hasn't since the lease was signed due to there negligence

Dear ****,
We understand your frustration regarding the delay in your move-in at Tides on 5400 and apologize for the inconvenience this has caused. We are committed to providing a positive experience for all our residents and regret that your move-in has not gone smoothly.
We are currently reviewing your case and the concerns you have raised, including the change in apartment unit and the maintenance issues you described. A member of our team will be in contact with you within 24 hours to discuss your specific concerns and work towards a resolution.
In the meantime, you may also contact our Customer Experience Team directly at ****************************** They are dedicated to assisting residents and ensuring their concerns are addressed promptly and effectively.
We appreciate your patience and understanding as we work to resolve this matter.

The whole company is a whole circus, incompetent people work with no integrity whatsoever. There is a lack of respect for anyone there and very poor leadership. They do not care about residents or any community.

Thank you for sharing your feedback. We are sorry to hear about your negative experience and the concerns youve raised. At FPI Management, we take all feedback seriously and are committed to addressing any issues that impact our residents, communities, and team members.
We strive to maintain a high standard of integrity, respect, and care across all our communities, and its clear that your experience did not reflect these values. We regret that this was the case and would like to better understand your concerns so we can work toward a resolution.
Our Customer Experience Team is available to assist you directly. Please feel free to reach out to us at ***************************** so we can address your specific concerns in greater detail.
We appreciate you bringing this to our attention and remain committed to improving the experience for all residents and community members.

Extremely poor communication, I fell Dec 4th and sprained my knee reach out to corporate, I spoke with a young lady and she was all impressive and promising she will have someone return my call. I havent received a call yet. They are not concerned about their residents. I guess this will become a legal issue. Very sad and disappointing. A tenant for 7 years.

Dear *******,
Thank you for sharing your feedback, and we sincerely apologize for the experience youve had. We are very sorry to hear about your injury and the lack of follow-up communication. Resident safety and satisfaction are of utmost importance to us, and we regret that we fell short in this situation.
We would like to address your concerns promptly. Please reach out to our Customer Experience Team at ***************************** or call [insert contact number], and we will ensure your issue is escalated to the appropriate team immediately.
We deeply value your seven years as a resident and are committed to resolving this matter. Thank you for bringing it to our attention, and we hope to make this right.

I rented an apartment in ******************. Signed a 14 month lease, paid the deposit and fulfilled my lease term. I initially signed the lease with my boyfriend at the time, who moved out one month into the lease term. He paid no deposit and no rent I paid everything. I asked the leasing team about getting him off the lease. I was told the only way they would allow that would be if he signed a document agreeing to be released from the lease even though technically he has comitted lease abandonment, moreover I submitted a police report showing that if I contacted him I would be putting myself in danger. So he stayed on the lease. When I moved out the leasing office sent me an email indicating I was entitled to a partial refund on my deposit but half of that would go to the ex boyfriend who paid nothing, who they were aware had not lived there for more than a month. Didn't care that I couldn't contact him due to safety issues. So now if seems they have decided to not even give me the partial refund they had emailed me I was entitled to. ****************. Do an internet search FPI Management and FTC lawsuits and you will see the true colors of this company. I expect no recompense, am not interested in any textbook "apology" it means nothing coming from this company

Dear ******,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered during and after your tenancy. At FPI Management, we are committed to addressing resident concerns with care and ensuring that all situations are handled in accordance with the lease terms and legal requirements.
Regarding your concerns about removing a leaseholder, these processes are regulated by specific legal guidelines to ensure fairness and compliance. We understand how difficult this situation must have been for you, especially given the personal circumstances you described.
Wed like to investigate your concerns regarding the deposit refund further. Please reach out to our Customer Experience Team at ***************************** with your name and property details so we can review this matter thoroughly and ensure an accurate resolution.
We appreciate your feedback and the opportunity to improve our services.

One of many organizations with no efficient human oversight to candidate applicant review. *** fails in fair and professional hiring practices. Whether it is a use of AI or otherwise, it is highly likely their methods in place are discriminatory as well.

Dear ****,
Thank you for sharing your feedback. At FPI Management, we are committed to maintaining fair and professional hiring practices that ****** diversity, equity, and inclusion. We take concerns about our hiring processes seriously and strive to ensure that every candidate is treated with respect and evaluated based on their qualifications.
Our team continually reviews and refines our recruitment methods to uphold the highest standards of fairness and efficiency. If you have specific concerns or experiences you would like to discuss, we encourage you to reach out to us at ***************************** so we can address them directly.
We appreciate your input as it helps us improve and remain accountable in our commitment to providing equitable opportunities for all.

After seven years of living in a nice safe quiet complex. It has drastically changed. I have pictures of someone writing a racial slur near my door. The breezeway is disgusting, dog f**** left everywhere including in between the buildings. I've requested my unit to have a light bulb replaced because they are custom bulbs it's been almost month still in the dark. I've requested my unit be sprayed for pests every two weeks. They refused and have bombed my apartment five times no routine sprays. ********************** is infested with roaches and I no longer want to live here. The office is making me stay another month because Yazlim ****** said I didn't give proper notice on 11/4/24 to leave on 11/30/24. I would have to wait until December 1st and leave December 31st. After all these years it's disheartening to be treated like this. Yazlim ****** did offer to call the exterminator owner herself if I stay but shouldn't do that anyway if I stay or leave? I have emails and screenshots of letters I've sent requesting these issues to be fixed. No response and now I cannot leave. This is sad.

Dear *****,
Thank you for sharing your feedback. We are truly sorry to hear about your concerns and the challenges youve faced. Providing a safe, clean, and comfortable living environment is a top priority for us, and we regret that your experience has not reflected this standard.
We take all resident concerns seriously and are committed to addressing maintenance, pest control, and community-related issues promptly and effectively. If there has been any miscommunication or delay in resolving your requests, we apologize and want to assure you that we are working to improve.
Regarding your notice to vacate, we follow lease agreement policies to ensure consistency and fairness, but we understand that these situations can be frustrating. Our team is here to assist and support you in navigating these processes.
We value your feedback as it helps us identify areas for improvement. Please feel free to reach out to our Customer Experience Team at ***************************** so we can better understand your concerns and work toward a resolution.
Thank you for bringing these matters to our attention, and we appreciate the opportunity to make things right.