Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  October 2024: dropped of my car and half the total payment(1500/3000). Called and texted to check on car no response. November 8, 2024, I finally got a hold of somebody, they said they repaired my car and itll be ready for pick up that day. I showed up to the shop and everything was gone. My car, other cars and the shop was now completely empty. The building manager told me they were evicted. I didnt know where they took my car.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a car motor for my 2004 dodge ram and I received a car motor for a 2006 model that was damaged and doesnt work. The man who sold me the motors name is *******. ******* has been ignoring all calls and any attempts I make to get a refund. The car motor cost me $2,500 including what I had to buy to fix what the motor damaged and I have yet to see a refund for this part. I have included the receipt below.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought an engine for a 2006 **** f150,I paid the guy $2400 and once I got the engine I notice I was missing bolts and had water inside I call him and he said that's not his problem, then he told me he was going to get me a different engine but he doesn't answer my calls and don't call back or anything

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a transmission paid $895 4/25/24. Less than a month later the transmission failed. I said ok I have a 90 day warranty. I contacted ******* who hung up on me and turned off his phone. Then I called yulber who was the one I Zelled because they dont take cards for payment. He was supposed to call me back. Its been almost a week still I have not been contacted. ******* offered store credit for 825 through text which is less then I paid. They dont have another transmission. I recommend not buying here they are dishonest and do not make any attempt to help the customer. Very sketchy place.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Ive been in contact ****** (last name unknown) in regards to making repairs to my vehicle. He advertised that he had 2 available used motors that I found on car-parts.com and also confirmed when I called him on the first day of my vehicle breaking down. He told me they would install the engine and warranty both the engine and labor. I Immediately towed it that same day 12/18/2023 to him and he said hed be in touch with me. He didnt advise me that the vehicle was received. On 12/20/23 I texted him and asked him for an update and received no response. On 12/22/23 I reached out again to him for an update and he said the work on my vehicle had been started and that the vehicle would be ready on 12/29/23. I received no update by noon on 12/29/23 so I drove to his shop to check on the progress. When I get to the my vehicle has not been touched, and I found one of his employees sleeping inside of it. He stated the reason was he had no available engines but confirmed with me prior to me towing the vehicle. This continued to go back and forth. I went again to the shop on 1/17/24 and observed that my broken engine was removed from my vehicle and when I called him for an update he said he still didnt have an engine. Not sure mine was removed without a replacement. I advised him to just put back my broken motor in the car and Ill have my vehicle towed back to my resident. On 1/24/24 I havent heard any update on my original engine being reinstalled back in the car. On 1/25/24 he told me to pick up my vehicle on 1/29/24 with my original engine installed. On 1/29/24 he contacted me saying my vehicle is ready. He told me that the motor was swapped. He didnt give me any information on the motor that was installed in the car and it has more codes in it prior to when I towed it to him. Every decision was made without my consent or permission. Hes threatening to lien sale my vehicle if I dont pay him for his work that I never acknowledged.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Sept 27th I took my Lexus to Valley auto parts. and told me it would take 4 days. I dropped my car off and 2 weeks later no work had been done to my car. I was told by one of his workers on oct 16th that the engine they had was no good but would find me another engine. upon visiting the shop 2 weeks after this I found they started to put another engine in but it was the wrong engine the engine for the car is suppose to be a 3.0 liter engine the one they installed was a 2.5. the mechanic at the time told me that 2 plugs on my engine harness were missing and he needed those to complete the install. I sourced the 2 plugs and brought them to him the next day. a few days after that I got a call from the owner stating that my engine harness was missing 11 plugs on the harness and that I should take it to another shop to finish. I refused and went to the shop and that's when I discovered they had installed the wrong engine in the car. after 2 weeks of arguing with the owner on a visit I made on oct 16 in a recorded conversation the owner and I argued about the motor and after debating he said he was going to remove the motor and I needed to come pick up my car. I asked him when he would have the motor out he said when he had time. on November 9th I returned back to the shop after the owner had told me that I needed to pay for the motor and to come pick it up and he would give me my money back when I brought the motor back to him. I told him I would do no such thing and he threatened to put a lien on my car. I have tried to resolve this issue with the owner I have pictures and video to support the things he told me that he changed and also proof that the engine is the wrong engine. I asked on multiple times on my visit to show me the missing plugs on my harness or incorrect plugs. one other note. the engine is also from the wrong year car so it have never fit to begin with. Im looking for help before he successfully places a lien on my car and sells it.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ON 8/1/2023 I TALKED TO ******* IN PERSON AT HIS SHOP HE GAVE ME *** ***** WITCH WAS $3300 FOR ENGINE AND INSTALATION TOLD ME IT WAS GOING TO TAKE 3 DAYS TO GET IT DONE. A WEEK WENT BY AND I WAS CALLING HIM TO SEE WHAT WAS GOING ON HE KEEP TELLING ME THAT ***Y KEP HAVING PROBLEMS WITH *** ***** SO IT TOOK A MONTH FOR ***M TO FIX IT.IM SURE HE NEVER REPLACED *** ENGINE HE JUST TRIED TO FIX *** ONE MY *** HAD AND I KNOW THIS BECAUSE HE TOLD ME THAT ***Y REBUILT *** WHO ENGINE. THIS MAN IS A LIER AND A SCAMMER NEVER ANSWER HIS ***** VERY UNPROFFETIONAL.ON 9/1/2023 I PAYED ******* *** **** OF *** BUSINESS $3300 CASH FOR AN AUDI ENGINE AND INSTALATION $2600 FOR ENGINE AND $700 FOR INSTALATION AND HE GAVE ME A 3 MONTH WARRANTY A WEEK LATER 9/8/2023 *** *** BROKE DOWN ON ME AND I HAD TO PAY $500 FOR *** *** TRUCK TO TAKE IT BACK TO HIS SHOP ***N ON 10/20/2023 HE CALLED AND TOLD ME *** *** WAS READY FOR PICK UP I LEFT WORK EARLY TO GO PICK UP *** CALL AND AS I WAS ABOUT TO DRIVE IT OUT *** PARKING LOT WARNING LIGHT COME ON SAYING TO SHUT *** *** OF LOW OIL PRESSURE. SO I DROVE IT BACK TO HIM AND I LEFT *** *** WITH HIM AGAIN.SO SINCE ******* NEVER PICKS UP *** ***** I GOT HIS MECHANICS NUMBER TO FINE OUT WHATS GOING ON WITH *** *** AND FINALY *** MECHANIC TELLS ME THAT ***Y CAN NOT FIX *** *** SO I TEXT ******* AND TOLD HIM I NEED MY MONEY BACK SO I CAN TAKE IT TO SOME ONE THAT CAN FIX IT. HE JUST TEXT ME BACK WITH HE DONT KNOW WHAT TO DO. A WEEK WENT BY AND HE CALLS ME AND TELL ME *** *** IS READY I TOLD HIM HOW IF YOUR MECHANIC TOLD ME ***Y COULD NOT FIX IT HE SAID IT WAS FIXED AND TO PICK IT UP SO ON 11/20/2023 ANO***R MONTH I PICKED IT UP AND I DEMANDED 45 DAY WARRANTY WITCH ONE OF HIS EMPLOYEE GAVE ME I TOOK VIDEO TO DOCUMENT.SO I DROVE *** *** TRYING TO MAKE IT HOME AND LIKE I ALREADY KNEW IT DID NOT MAKE IT I GOT STRANDED AND HAD *** *** ***ED TO MY HOUSE AND I CALLED ******* AND LIKE ALWAYS NOT ANSWERING OR TEXTING BACK VERY BAD EXPERINCE NEED MY MONNEY BACK

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 3 I ordered an engine from Valley Auto Parts. I ordered the engine for a 2012 Jeep Grand Cherokee, but they sent me the wrong one. There were parts on this engine that were different overall, I was not able to install the engine, so I didn't even attempt to. I called right away letting them know my issue, they first would tell me that they had another engine and that they would send me the correct one the next day. Three Days later I haven't gotten anything, no call no nothing. I called again to see what was going on and I told them that I had to get another engine from another place because my customer was in a rush to get this job done. I told them that I needed my money back and if they could pick up their engine. I don't know the names of the people that answered me but it's always the same two guys, this time around the guy was giving me like attitude, maybe because I was telling him to give me my money back, I don't know. They told me that they would sending someone out to pick up the engine this week and just hung up. I tried calling them back to see why they were being so rude about it, but they wouldn't answer me no more. One week goes by and they never came to pick up their engine, I called again for the last time before making this claim, which was today, February 27, 2023. I called and they told me that they are going to send someone at 2pm with the check. They then asked me how much the amount was for, I told them the amount, which was $1750, and they said, "how much!?" and i repeated myself and they just hung up after. I called from 2 different phones like 6 times on each cellphone and they wouldn't answer me.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ON 12/1/2021 I WENT TO VALLEY AUTO PARTS TO GET MY TRANSMISSION REPLACED THEY GAVE ME A PRICE OF $1400 FOR PARTS AND LABOR I WAS OKAY WITH THE PRICE THEY REPLACED MY TRANSMISSION FEW MONTHS LATER I TRANSMISSION WENT OUT I WENT TO THEM FOR WARRANTY AND THEY DENIED THE WARRANTY AND CHARGED ME ANOTHER $1500 FOR AND NEW TRANSMISSION WITH LABOR SO I PAID AGAIN A MONTH LATER THE NEW TRANSMISSION GAVE ME PROBLEM I TOOK THE CAR TO A SHOP NEAR MY SHOP TO HAVE IT LOOKED IT THEY SAID THIS TRANSMISSION THAT VALLY AUTO PARTS PUT DOES NOT BELONG TO THIS CAR I WENT TO VALLEY AUTO PARTS AND THEY SAID THERE IS NO WARRANTY EVEN THO ON THE INVOICE IT SAYS I HAVE WARRANTY I HOPE BBB CAN HELP ME TO RESOLVE THIS MATTER I DONT WANT TO HAVE TO GO TO COURT FOR THIS AND RESOLVE THIS MATTER BEFORE

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩