Complaints

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recentally purchased 2 pieces of carry on luggage from Amazon manufactured by Zeny that have 3 digit locks but came with no instructions and I cannot unlock them. The company does not answer its telephone nor does to respond to emails. Are they still in business?

• Initial Complaint

  11/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a stadium seat through *******.com on 8/18/2023. On or about 11/3/2023, a buckle on the shoulder strap broke. I made a customer request through ******* customer service on 11/3/2023. I was made aware that the seller was actually ZENY PRODUCTS. ******* passed along the request. After sending pictures of the strap and broken buckle as requested by ZENY PRODUCTS I received an offer on 11/17/2023 from ZENY PRODUCTS for a 20% refund. I responded that the offer is unacceptable. I have had no further response from ZENY PRODUCTS. ******* has given me a phone number to call but there is no answer.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company is through Walmart Zeny products I bought a four pack of barstool wicker bar stools for my front porch and the bottom of the Caps are snapping off and I've had a super glue and I found a complaint through Walmart I found a really felt a complaints Zeny but Walmart got involved and I got nothing results I'd let send them another message today with no results all I want is the black bottom caps for the legs or I want my damn money back for the whole purchase

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased set of 4 leather dining chair set. Received vinyl covered chairs that collapsed upon attempt to use. These were purchased through Amazon 3rd party seller program. Chairs were received on May 4, 2023. Contacted Zeny and was told to return them but did not receive a paid label. The shipping on these for me, a private party without a carrier contract, would cost me over $100.00. I asked for a paid label, however Zeny refused to offer one. The product is not as described plus it's not safe to use. Amazon begged out of this and instructed me to deal directly with the seller.

• Initial Complaint

  05/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  5/2023. I purchased a Portable Washer from Zeny Products also known as Apple Tree International Corp ************ on *******.com I was supposed to have received it 5/26/2023 through Fedex that Zeny also known as Apple Tree shipped through it never got delivered. I emailed them Twice & Once by ******* before they responded saying that's not their problem & that I the customer have to contact FedEx to cancel. I sent another email asking how do I receive my refund if it was cancelled through FedEx no reply back. They have my money & I have no Washer. It wasn't delivered when promised. I don't want the washer anymore & I want a refund. Thank you. Mr. ********.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a Zeny washing machine through Walmart at the end of January 2022. The washing machine has stopped working as of May 2022. I was advised by Walmart to reach out to Zeny the company directly as they are the manufacturers. I tried calling Zeny customer service at ###-###-#### and no one answers the phone. I sent an email to Zeny through the online form on their website on June 8th. I receive a response below on 06/09: Dear customer, Thanks for your shopping in our store. To be able to help you, please tell us your order number firstly. Then please send us a video as attachment to show the problem Looking forward to your reply. Regards I responded back with the information, the same day and they never got back to me. I sent another email and have called again with no response. I would like this company to issue a full refund.Can you please help me.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a medicine cabinet from *******.com. When building it I realized I had the wrong pieces to complete the cabinet. I tried to return it to my local ******* and was told I had to contact the company who made the product directly. I did so. I sent the pictures they requested and they wanted to send me the missing pieces. I told them i had already purchased a replacement cabinet and wanted a refund. Now it has been almost two weeks of them offering me different percentages of a refund amount and to keep the faulty product. 20%, 50%, 70%. Every time I state I want a full refund and It’s ridiculous for a company that sells through the largest store in the United States they can’t refund my money and send me a shipping label. They are trying to wear me down with the back and forth so I finally give up and say forget it and lose almost $80 and get stuck with a cabinet I can’t use. I contacted ******* corporate to help with no response. I do not believe this Zeny Products company is BBB certified but I’m hoping you can help

  Business response

  06/14/2022

  Hello, 
  
  Unfortunally I am not aware of what is going on with this customer due to she was helped thru Walmart notification. 
  
  
  
  
  
  Thank you,
  ****** ******

  Customer response

  06/15/2022

   Better Business Bureau:
  
  I doubt they had no idea as I was told by Walmart to contact their company directly. However after many emails back and forth with whom ever I was fighting with. I was able to get a refund. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased from Amazon the ZENY Hollywood Vanity Makeup Mirror Light Dressing Table Vanity Set Mirrors with Dimmer Wall-Mounted Vanity on January 31, 2022, for $181.24, and it was delivered on February 2, 2022. We gave it to my daughter on February 15, 2022 for her birthday. It worked great and she loved it. We wall mounted it per the instructions listed. On May 15, 2022 the Mirror/Unit stopped working after 89 days of having the Mirror. The outlet and lights both stopped working for no reason. I contacted the Seller through Amazon, They had me take the back off of the mirror, which I did and took pictures as they requested to make sure all wires were secure and they were. After sending those in they said they would replace but they said they were all out of stock and only going to offer me $45. I told them that was unacceptable. I paid $181.24 and after 89 days of having the unit it is defective and you will not refund the total amount or replace the unit. Please help resolve this matter so that we can afford to replace my daughters birthday present.

  Business response

  06/01/2022

  Hello,
  
  Customer contacted the seller thru amazon. Therefor I wouldn't be able to follow up with the case due to I don't know what was responded thru amazon.
  
  
  
  
  Thank you,

  Customer response

  06/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The seller has refunded the money and it has been resolved.  Thank you for your help.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Short version: After providing requested documentation of a burned-out motor, Zeny repeatedly told me they would send me a replacement part, then abruptly decided they wouldn't. They've gone back and forth. I'm just asking that they replace the part they already said they would replace. Long version: The washer side of our less-than-two-years-old portable laundry machine stopped spinning. A thorough diagnosis indicated the problem was a blown motor. This motor is not available for purchase anywhere. It can only be gotten from Zeny, whose website states "In case of any defective parts, please provide pictures or video so we may provide a new replacement part after confirmation and receipt of the defective part." I called customer service on March 21, 2022 and was told by their agent ****** to send them the original order number and a video of the problem, which I immediately did. On March 22, ****** emailed me back saying, "We are really sorry for this situation. We can send you a replacement to solve this problem." After waiting a couple of weeks, I emailed a follow up, asking if ****** could tell me when to expect the replacement. On April 5, she responded, "Yes that address was already sent out to my team. I will ask for an update." I didn't hear back, so I followed up. On April 19, ****** replied to my follow up, saying they would not provide a replacement. I reminded her that she had already said they would replace the part, and on April 20 she said, "Sorry for the miscommunication, but yes our team had notify me that we have part for replacement. Unfortunally we no longer have it on stock for this moment." I emailed back, asking her to let me know when they'd have the part back in stock, and she responded once again saying they would not send the replacement. It's gone on for almost two months now. I'm just asking that they do what they said they would do. They still sell the exact model, so they must have parts. Email chain attached.

  Business response

  05/24/2022

  Hello good morning,
  
  The customer contacted us because of his washer stopped working. When our overseas team looked into the order deeper they realized that the order was almost the 2 years and our policy state if its a quality problem and it has passed more than a year we will not send replacement. As you can see below, customer was notify about us not replacing the part. Customer kept on insisting for us to send him a replacement motor. 

  Customer response

  05/24/2022

   I am rejecting this response because:
  
  As I stated to the customer service person on the phone, I am willing to pay for a replacement part, as the specific motor for the washer is not available to purchase anywhere else.  Zeny replied via email (as I provided with my initial complaint) saying they would send me a replacement part, which I was satisfied with.  Only after they'd already said they would send the part did they then refuse.  Having to dispose of this entire machine because one part has gone bad is hugely wasteful.  The company should send the replacement motor like they said they would.

  Business response

  05/25/2022

  Hello,
  
  Between emails their was a miscommunication. Customer reached out a year later to replace part. When our overseas team looked into the customer orders more that's when we realize that the order was almost 2 years. Therefor we offer him the other solution witch was: If customer decides to buy another washer we will give him a $5 discount.
  

  
  

  Customer response

  05/25/2022

   I am rejecting this response because:
  
  The Zeny website states: "In case of any defective parts, please provide pictures or video so we may provide a new replacement part after confirmation and receipt of the defective part."  I provided video confirmation.  Zeny's customer service told me multiple times that my part would be replaced.  They should replace the part as they stated they would.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩