Heating and Air Conditioning
Hawk Air General Construction, Inc.
Complaints
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hawk air was contracted with warranty company. Called warranty company in May 2022 about A/C not working properly. They sent Hawk Air, who than came out stated a connection was burned. Months went by without hearing from Hawk air, no phone call, no letter NOTHING. Tried calling no answer unable to leave message. Reached out to the warranty company who said they gave Hawk air approval for the work that needed to be done. In the mean time we purchased some portable window A/Cs as summer was approaching. Friday Aug 12th we received a phone call from Hawk stating they are coming out tomorrow Saturday Aug 13th to come switch out the condenser. Never at any point did anyone say anything about changing the condenser, nor did anyone ever go into the attic to check the coil. On Saturday Aug 13th after Hawk Air switched out the condenser, the technician went into the attic for the final connections. After about an hour the technician comes out & says I have good news & bad news. Good news AC working bad news AC not cooling like it’s supposed to due to the coil not compatible with new condenser which they should of checked prior to changing. It’s now September 26th nothing has been done to try & fix or switch out coil. I have called multiple times no answer & unable to leave messages. About 2 weeks after the condenser was switched out a gal named ***** called as she was following up on open orders that have not been “closed/completed” I explained to her the situation & said I will get back to you in regards to when the job should get completed. Needless to say we are still waiting. I’ve have made multiple attempts to try & reach out to Hark air & *****. They have NO respect for their customers. I would like some help to resolve this issue.
Business response
10/02/2022
I would like to apologize for any inconvenience the Olivia family has experienced with hawk air in situations like this we are powerless due to the home warranty ordered them a new evap coil and we are waiting for it to be delivered I actually spoke with mr Olivia Thursday and explained this to him and how we are powerless when it comes to ordering and a timely delivery of parts and equipment.i will personally contact the home warranty company tomorrow and ask them to assign another contractor to help this family because we don’t deserve this complaint we can only wait for them to send equipment but in this situation we want nothing to do with this customer because we can’t control what the home warranty companies do. Thank you****** *******OwnerHawk air general construction incCustomer response
10/04/2022
I am rejecting this response because:
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A/c broke 6/13/2022 Paid in full for repairs 6/16/2022 Company has yet to fix A/C as if 7/19/2022 Company is not returning or answering any of my calls.Business response
07/26/2022
Hello ****** I don’t have a name for this customer but I’m sure it’s the client on Sussex ave because I’ve never had a complaint against my company prior to this incident.this job was completed as of Friday July 22nd and a/c is cooling properly.due to the circumstances with Covid a lot of the materials and equipment needed to do our jobs properly are not being delivered in a timely matter which I tried explaining to this customer but for some reason she continued with angry messages and threats to my company.we installed a new compressor but it didn’t come with the electrical cord which is usually provided the company said they were behind on production and would get one to us in 3 weeks.we finally received it last Friday at 2pm by 2:30 pm we were on her roof because we wanted the phone calls and threats to stop.if I could have made a electrical cord I would have but I’m not that talented.our goal at hawk air is to keep people comfortable in their homes but we were powerless on this one.job is complete and if you would like to speak with me I’m available at all hours.thank you
****** *******
Hawk air general construction inc
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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