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          Business Profile

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          Purse-A-Porter, LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/24/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased an Orbit device from this company to help me find my keys and it does not work. I've replaced the battery several times and it has only beeped once and will not pair with my phone. I contacted the customer service email provided (I haven't been able to find a phone number for them yet). I've heard back from both "*****" and "*********" but was told that I am not allowed to return the device until I answer all the questions they had. When I do respond, I get an email back a day or two later stating that I haven't replied to their questions. I hit "reply to all" on their reply, and sometimes they respond, but most of the time they state they haven't received anything back from me unless I send a complaint. The device was $29.89, but this is just a scam, and I want to return this piece of junk and get a refund.

            Business response

            09/14/2023

            Hi,

             

            Apologies for the delay the letter has been sent on from our ** Office and our *********** is in *********.

            I personally had to go through the warranty procedure with the customer to ascertain that the product was indeed faulty, we have a number of tests that need to be carried out before we deem a product faulty. For some reason I was not getting replies to my requests from the customer.

             

            I can assure you we went above and beyond to have the matter rectified, and before even getting this letter from the BBB we had already initiated steps to have the item returned for a refund. I can confirm that the return has been received and the customers been refunded.

             

            Please email me directly at **************** if you require any further information. I look forward to hearing from you soon

             

            Regards

            *********************** - Sales Manager 

             

             

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          6600 Silacci Way

          Gilroy, CA 95020

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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