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          Business Profile

          Womens Clothing

          Donne Par Dieu

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Womens Clothing.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/09/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a $250 dress from this website. The dress arrived ripped. I reached out via email and FB messenger to arrange for return. **************** refused and instead tried offering me a 25% discount. They tried stating they do quality checks before shipment but obviously this order was not checked thoroughly enough because as soon as I removed the dress from the CHEAP packaging I noticed the tear on the bottom half. I sent in pictures and their refusal to take ownership of this inconvenience is unethical.

            Business response

            05/19/2023

            Customer never returned the goods so we can further assist, please see attachments and return tracking number as it was never returned and it passed the return policy deadline, please return policy link below as well.

            **************************************************************************************************

            RETURN POLICY:

            ******************************************************************

             

          • Initial Complaint

            04/19/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an online order 3/14/22 and paid for UPS Next day Air. I emailed the business 3/21/22 asking for the status of my order, and requesting to cancel since it had not been shipped accordingly. I did not receive a response. I took matters of my own and requested UPS to send package back to sender since it had not yet been delivered to my home. I made a second attempt to email this company on 3/30/22, at this point they have received the order. I have not received an email till this day regarding my package/ refund. I tried calling them multiple times, I finally got in contact with someone who apologized and and said they don't issue refunds only store credit. This is the worst service I have ever received. I was unable to get in contact with an employee. My package was not shipped in a timely manner which I paid an additional $20 for; therefore it did not even arrive in time for my event. The employee said she would talk to billing about the issue and contact me. It has now been two weeks and I have yet again not heard back from anyone. This business is very unprofessional.

            Business response

            05/25/2022

            Business Response /* (1000, 8, 2022/05/11) */ Order has been refunded.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Overview of BBB Rating

          Contact Information

          1100 E Colorado St

          Glendale, CA 91205-1309

          Get Directions
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          (818) 696-2027

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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