Reviews

Thank you for your review. We want to apologize for the delay in ordering the parts, but as of today, the parts were ordered and the Customer has been contacted. The Customer originally purchased 8 windows from K-Designers that were installed in April of 2007, and his mother purchased ********************************* June 2014 and then another 2 units installed in August of 2014. K-Designers products are covered by two warranties 1) the manufacture warranty which is a **************** warranty for defects in the products, and 2) the K-Designers Standard 1-Year Warranty for Labor and Workmanship. In  2017 Mr. ***** called for repairs and replacement parts for one window, and at the time, the parts were covered under the manufacturer **************** warranty; however, labor was not included, and since he was out-of-warranty by then for labor through K-Designers, he was quoted fees for the repairs.  He chose to pick up the parts from the office to avoid paying for a service repair appointment. The manufacturer of Mr. ***** windows purchased in 2007 has since been bought by another company, and are now completely out of business, and the parts are no longer being produced; therefore, the manufacturer **************** warranty is now void.  K-Designers had no control or say in this and had no way of predicting in 2007 that the manufacturer would eventually go out of business. We apologize for any inconvenience this has caused.  His mother's windows purchased in 2014 were manufactured by our current manufacturer, so he was correct in reporting that those parts are still available, and have now been ordered. He was quoted service fees for his mothers window repairs because, although the parts are available and covered by the manufacture warranty, labor to remove and replace the parts is not covered by the manufacturer, and she is now out of warranty for labor through K-Designers. At his request we have ordered the parts for him, so that she can avoid paying for a service repair appointment. We take full responsibility in dropping the ball on ordering the parts sooner, and again we offer our sincere apology.  He will be contacted as soon as we receive his replacement parts.