Business Profile
Dentist
Kids Care Dental GroupHeadquarters
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Complaint Details
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Initial Complaint
12/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I took my kid to ****************** in 7/2023 and 5/2024, because my Dental Insurance showed its in-network. They did regular cleaning and 4 sealants, told me that cleaning and sealant is covered by Insurance. This office never claimed my insurance for 2 visits.I called multiple times (most recently 11/2024) to this offices and remained them to bill my insurance for the visits Finally, claims appeared on 11/11/2024.Then, I received text message of $294 bill for 7/13/2023 visit, I called them to check again. After re-claiming with insurance it went down to $158, saying its patient responsibility.I had to pay to $107 to get out of their system, because I am worried, it may goes to collection agency.I checked with my Insurance, *************** exceeded the plan ********** Care should have checked it before the service, they have all the insurance info.Billing agent said, until insurance claim, they never know what is covered.. too bad.Initial Complaint
12/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My son ***** has not been to kids care dental for 3 years. In Oct 2025 we got a bill for $1060.27 dollars. I called the billing department to question the bill because our balance had been completely paid off when we moved and switched dentists years ago. In fact our balance was at ******* in 5/10/2023. So we actually overpaid somehow for ortho. A woman named **** told me that I was being charged because they had mailed us a reimbursement of $2,035.00 in May 2023 because of this mistake. I explained to her that we never received or cashed any refund because we moved. This "refund to patient" in nowhere in our bank statements, and yet they continue to bill us because they claim to have overpaid us after they over billed us. I have called MULTIPLE times and spoken to billing MULTIPLE times. They keep telling me they are going to fix the issue. Last time I called, they said "we will speak to a supervisor and call you back immediately". They never called, and they are still sending me the bill for money we don't owe. They can't prove that we owe this money. This is a clerical error. I'm concerned about this going to collections despite the fact that we paid all our debt to kids care back in 2022.Initial Complaint
12/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Kids Care Dental Group in ********* cannot resolve billing issues from over 2 1/2 years ago. I've spoken with them many times and they cannot do their billing tasks. I assumably resolved the issue with a ******* who is a billing agent for them in January, 2024. Now, 11 months later, I'm still being called by different representatives with different amounts they say is due. The problem is that the personnel in the ********* location can't seem to perform basic insurance billing tasks. They said they billed our primary health insurance and never rec'd a response. They've said they resent it on several occasions and still no resolve. I've asked them again to bill our federal GEHA dental plan and they refuse until they get a response from federal Blue Cross/Blue Shield. Rep ******* had apparantly phoned BC/BS in January while I was on the phone and she said it would be resolved. I am losing many hours from work in dealing with their inability to bill correctly. They have no communication skills whatsoever. Once they complete billing with BC/BS, then with the secondary, which really is my primary dental plan with ****, they will see that all services are covered and we owe nothing. I need someone outside of ********* to help resolve this issue as this could affect not only my credit rating but my employment for missed time at work. Please help.Initial Complaint
12/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On May ******* I took my son in to ********* Dental originally for 3 small cavities to be fixed. In the middle of the procedure the dentist said he can fix one more in between since he was right there, I said no problem. I said I can pay it when we are done. My original bill out of pocket was $111.20. I payed with a credit card and there was a 3% fee added. ok no problem. total $114.53. After the procedure we head out to the front to pay for the 1 other procedure and they were having trouble figuring out the total for some reason. after 10 minutes I ask what was wrong, A manager came over and proceeded to tell me i needed to pay $13? something more. I gave $200 cash and they told me they don't have cash. I was upset by this point because they were charging me 1 tooth the cost of the 1st 3 teeth to get fixed. They told me I can go the the store and break my $100 bill and come back with the exact amount. I was livid. You are a business and you don't carry cash? but you charge a fee to use a Credit card or debit card. I gave the $200 cash and asked to get a check. They also sent me a text the same day they were crediting my credit card what I payed. No they didn't they only refunded my Credit Card $34.24 not full $114.53. I still have the text. I now have been charged a fee for that the following month. If they say I they will credit back my card then they should have. My insurance said my total should have been $135.05 total for the dental work. and I payed total ******. ********* Dental owes me ******. I feel they owe me also 30.49%APR for the 1 month charge of *****. It has been since May 2024 and it is now December 2024 I have not received a check. I don't want to talk to some one in their call center because they are located in the *********** not the ***. That is a big concern for me to give my information to someone overseas.Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have been with ********* Dental ********************* for years and my son is on their treatment plan for braces. Out of nowhere in September the main orthodontist quit. They were required to cancel all of the appointments and reschedule them. My son's appointment was canceled and never rescheduled. Since September I have made multiple attempts to contact the business in which they are almost never available to answer the phone and every time I have called them and spoke to somebody they have said their hands are tied and they just don't have any appointments for the end of the year at least. I also asked if they could just schedule me with whatever appointment they have available and then just call if anyone cancels but they still said they could not do that because there are no appointments they can find. I contacted **** care dental of folsom, to see if I could switch my son to a different location that would have available appointments however that location also was unable to get a hold of the ********************* office and stated that their hands were tied but that they would send them another email and try to have them contact me. My son has now gone a month without having his braces adjusted and due to the fact that we have already paid for the entire treatment plan we can't just switch him to a different dentist. I need to have my son seen so he can have his braces treatment finished or I need to be refunded so that we could go to a different dentist so that we can continue treatment there. When the office does actually answer their phone which is slim to never, they are completely unhelpful and their resolution is to do nothing outside of just wait and see what happens. This is not sufficient for a business especially when we have already paid up front for the treatment.Business response
10/15/2024
Thank you for providing your feedback. We appreciate you bringing your concern to our attention, and we have reached out directly to get this resolved as soon as possible! In the meantime, we will be discussing your concerns with our team so that we may provide a better experience in the future. Thank you.Customer response
10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/18/2024 my son had his wisdom teeth extracted. We were told everything was covered by our dental insurance except for the xray, which was $65. We paid for the xray and expected the rest to be covered by insurance. We received an email today, 8/30/24, from ********* Dental that we owe them $2,433.00. I checked with my dental insurance as to why the claim wasn't paid and they advised that the xray ********* Dental submitted with the claim was inadequate and on 8/19/24 they asked ********* Dental to submit a new xray. So far it appears that ********* Dental hasn't done that and are instead trying to bill us for something that should be covered by insurance if it wasn't for them sending an inadequate xray. I tried calling ********* Dental's billing customer service line, but they were unable to help as all they provide is an answering service. I'm still trying to figure out how to actually talk to someone that can resolve this billing issue. They made a mistake in the claim submittal, so they need to rectify this issue asap and stop asking us for money.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family has not been a patient of ********* for years. Over the past few months I have been harassed with texts and emails stating that I owe $361.80. I have responded to the email requesting full details of the charges with dates of service and no one responds. There was no balance due when we left this practice. Their business practices are extremely shady which is why we left in the first place. Seems to be billing fraud from what I have experienced.Initial Complaint
04/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have received notices via email and text messages from ********* saying I owe between $50 and $100, which I do not owe. I have called and spoken to a customer service representative by phone and spoken to a person from the ********************* office each person said that the other could remove the charge. I have left messages with the billing department at the ********************* office. My husband talked to someone in person at the ********************* office who said we would need to call the customer service number to remove the charge. We have received these messages since about February 3 to about April 11, 2024. I want the messages to stop being sent to me and for a confirmation from ********* that we have a 0 balance due.Thank you.Business response
04/15/2024
Thank you for providing your feedback. We appreciate you bringing your concern to our attention, and we have reached out directly to get this resolved as soon as possible! In the meantime, we will be discussing your concerns with our team so that we may provide a better experience in the future. Thank you.Customer response
04/24/2024
I am rejecting this response because:I'm sorry, but I didn't see this email. Could you please re-open the case? I did receive a phone call from ********* from a person who assured me that she had removed the $100 in charges and that my account was at a zero balance. However, since that call, I have received another email from ********* saying that I have a $50 balance due. I am not satisfied with the company's response. I would like them to email me a statement of my account so that I can confirm any balance due. I can ignore the "balance due" emails if I can confirm my account balance.
Thank you.
Best,
*****Business response
04/30/2024
Thank you for your response. We have since found the additional charge, and cleared that one as well. We apologize for the issue- Thank you for your understanding.Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
**** care dental and orthodontics charged my dental insurance without my consent. My account was completely paid off before they charged my secondary insurance $1000. I requested multiple times to refund the money back to the insurance or send it to me and they keep ignoring me. Eventually they sent $738 back to me, but I want a full refund of $1000 back to me since it was a credit or overcharge and I didn't own them anything. They are very irresponsible and they have been ignoring me for almost a year now.Business response
04/09/2024
Thank you for providing your feedback. We appreciate you bringing your concern to our attention, and have reached out directly to get this resolved as soon as possible! In the meantime, we will be discussing your concerns with our team so that we may provide a better experience in the future. Thank you.Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My daughter started treatment for braces March 2020. Initially it was covered by our insurance.Due to the incompetence of billing department at ********* they never let us know there was difficulty with the payments from our insurance going through on the account. I have had the same dental insurance for 13 years. We continue to receive bills, I have been calling and emailing back and forth with alleged billing reps. **** I called the 916 number, I was made aware by one of the reps that their number was just a call center and not the billing ***** Calls and emails are ignored. Appointments are cancelled without notice. **** we arrive at office we are strongarm to pay the bill. I personally had to contact the reps from my insurance company and explain the situation. **** I told the alleged billing reps from ********* exactly what to do, in detail, they still could not accomplish getting the bill covered by my insurance. I do not feel that I should have to suffer for ineptitude of someone not being able to do their job. I do not work for ********* and I shouldn't have to do their job for them. They still cannot find a resolution to this billing issue after all this time.They need to work with my insurance so they can get paid for the remainder of the treatment. **** are still being sent to us without any effort on their part to resolve this issue.I would never recommend ********* Dental to anyone looking for a dentist for their children.Business response
04/02/2024
Thank you for providing your feedback. We appreciate you bringing your concern to our attention, and we have reached out directly to get this resolved as soon as possible! Additionally, we will be discussing your concerns with our team so that we may provide a better experience in the future. Thank you.
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Customer Complaints Summary
15 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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