Complaints

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We had a friend in the prison in **********, **. When we would go to visit him you had to buy a card from ****** Vending in order to purchase food or drinks from the vending machines. Usually when we left I would ask for the remaining money on the card to be refunded to me. If you had more then $29.00 left on it they would not refund it. You had to retain the card until the next time you visited. I had more then that remaining on my card the last time but not sure just how much. Then the Pandemic came and no visitors were allowed. Now he will be getting released next month so we won't be going back. On the back of the card were instructions on how to get your refund by mail. They requested you mail the card to them at the address I gave you. I did as they asked but never heard from them. I don't remember the exact date but it was either January or February of 2022. The address must still be good as my letter was not returned to me. The number on my card is #*****. I thought I would at least hear from them but nothing. I would like a refund of my money. The card will tell them how much is still left on it but I had now way of knowing the amount just that it had to be more then $29.00.Thank you,***********************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My family and I had an inmate at the *******************. Adams Vending was the food provider for the prison and they provided the public with a cash card for us to purchase their food from the vending machines. When the pandemic started in 2020 the prison closed to the public and we had some cards from Adams Vending with some funds available. Our inmate was released from prison early 2021. We had some cards with cash left. In May 2021 i sent the cards to the ******************* per the instruction in front of their card requesting a refund. My correspondence was returned to me indicating they were closed. In April 2022 I resent the cards requesting a refund. My correspondence was returned to me with no explanation. I called Adams numcber ************ and the number has been disconnected. I called another number listed on line ************ and the voicemail indicated this is a *** store. Please help locating this company so they can refund my money left on their cards. I have three of their cards #****, ****, and ****. Thank you

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Friday, 12/10/2021. I mailed a Refund of cashless cards to Adams Vending Machines. I followed all the instructions stated on the form including a self stamped envelope, a typed letter and the cashless card #**** According to my records the amount balance is approximately less than $30.00 dollars. When I finally went to visit my brother (after the pandemic) I became aware that all food purchases were cash only. That's when I was giving instructions to follow to request a refund. Adams Vending Machine was not longer providing the service. Basically that Business ceased providing the vending machines and food products to ******************* via cashless cards.******************* provided me with a paper to request a refund. I wrote, I tracked the company's p.o.box to be an *** box number. When I called, the female worker was very skeptical, suspicious and adamant to give out any information. I ran out of options to whom to call to no avail. Please help me to locate this business and getting my refund.Four months later the Vendor/Business has failed to send me the refund.Inmate's name: **************************** P12281. Housed in *******************.

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