Reviews

Customer service has gone down the tubes. I have been a long time client and you used to be able to pick up the phone and have people actually resolve your issues quickly and efficiently. We were sold on the service as they had a flat fee policy and now they nickle and dime and add charges left and right. Really think hard before starting up services with them.

HORRIBLE COMPANY!!!! Don't spend your hard earned money here. Their "CUSTOMER SERVICE" is absolutely ridiculous. There is NO support. The little that they have you have to schedule on their time. Once you do finally have someone on the phone, oh they can help you with this but you will need to schedule another appointment for that which is weeks away.

Not Recommended. The customer service will taking forever after you singing on their services.

Don't go with AppFolio. They rushed us into signing on with them and then they set up our software all wrong and it is making it really hard for us to be able to get anything done. We can't get anybody who knows what they're doing to help us, and we have been with them for less than a month. They just took our money and threw us to the wolves. Save your time, your money and your sanity, and do what we didn't do and sign on with Door Loop.

The product has rich features, but lacking some basic ones. Customer Service is some of the worst. I think management at Appfolio has lost site of what's important. You can build the best product, but without proper support, you go for a competitor. And they keep increasing prices every year. Not sure who's running this company to the ground. Do not go to Appfolio. I'm already evaluating other products.

They scammed a public employee. Don't want to reimburse fee, claims "services were rendered". This is true, but the fee was only paid due to a fraudulent misrepresentation. Should be closed down by the authorities.

If I could, I would select the “send them to jail” review option. They are still charging us for no services rendered and the only way to get out of this scam is to send them a letter by mail. All this company does is sell software and a service. They obviously make it as hard as possible for you to escape their cesspit.

AppFolio is not tenant-friendly, which makes it not landlord-friendly, and it tees up a scenario of fees that violate California state law. Specifically: 1) AppFolio only offers fee-paying methods to pay rent. If The owner/manager doesn't absorb the fee or allow a non-fee paying method, the owner/manager will be in violation of rent stabilization laws which cap rent. The fees would constitute as in excess of same. 2) The app doesn't allow for any rent due date but the first of the month, creating a misrepresentation that a tenant, whose rent isn't due on the first, to appear OVERDUE and in arrears when they are not. This causes confusion and stress - creating a false narrative. This is unethical. No client would allow themselves to be shown consistently as delinquent when they are $0 balance. They would cease to do business with a company that can't even get that right. Accounting is a core aspect of AppFolio but they fail to provide for the most basic of correct information and accounting. And who is at the mercy of both of these: Tenants. Tenants did not choose AppFolio. When rent is already so unaffordable, AppFolio in July 2023 decided to make money on tenants who can ill afford it. Even banks don't even charge for ACH. If renters want to go around the AppFolio to avoid fees, they have to mail. This would create hassles for everyone and AppFolio wouldn't get a dime - so it's almost worth it. As far as I'm concerned AppFolio is what is wrong with America. Taking advantage of the wrong people they claim to serve.

My condo HOA fees are handled by AppFolio. My statement is late every month, but on the last day of each month I get a message from them informing me that my payment is due. I wonder if this might by by design, that they might be sending the statement late so I will be prompted to pay $9.99 to use their online payment system to prevent the payment from being late. I complain the the building management, but in the end no one is available, responsible, or accountable.

Cash grabbing property management platform. Can't pay rent without a $2.50 fee. Ridiculous.