Reviews
5 Customer Reviews
Review from Janice G
1 star05/14/2024
I placed an order on 5/3 with Growtrax in good faith believing that the product would have been received within the 5-7 days as indicated after order was placed AND PAID FOR! It’s been 11 days. They took my money and did not deliver. I received responses from a Linda who claims to be with Growtrax but email address says Grotrax stating that it is the carriers issues (Fed Ex) and when I reached out to the carrier, they informed me they (Growtrax) created a ticket but never brought the merchandise to Fed Ex for delivery. I am demanding an investigation into this company as I am not the only one with this issue. I requested a full refund from Growtrax today 5/14 and if not received a refund IN FULL by 5/16, I will take this to the level of Attorney General if necessary. I trust BBB will do their due diligence. Thank you.
Growtrax Response
05/16/2024
Hi J*****, it looks like our customer service team did contact you and let you know that we issued a full refund for this order. We have been experiencing issues with the shipping carrier as they have not been updating the progress of the package on their system.Review from ALENA K
1 star05/03/2024
This company is horrible. I ordered from them over a week ago and they've had my shipment with a label created but haven't been able to get it actually to the postal service or UPS. 7 days with a label but haven't shipped and you charged my credit card. Do not order from this companyGrowtrax Response
05/05/2024
Hi Alena, Thank you for sharing your thoughts with us. As we have previously shared with you on Monday, 5/3/24 - The carrier has been experiencing serious delays. Due to this the shipping information on the tracking site might not be updated timely due to the carrier not scanning on their end but the fulfillment center has shipped your order. Upon checking the tracking this morning, UPS has scanned your shipment and is currently in transit to you. (I'm including the tracking information below for your convenience. Order ID: #103447-BG Tracking Number: 1ZB36**********573 Tracking URL: http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZB3***********573 Let me know if there's anything else I can help with. Have a nice day! Best regards, B**** Growtrax Customer SupportReview from clayton o
1 star10/09/2023
This product s***s and doesn’t work like they say it does and there customer service is terrible I wouldn’t take this product even if someone gave it too meGrowtrax Response
10/10/2023
We sincerely appreciate your time reaching out and giving us your honest feedback regarding your experience about our Growtrax product. We’re sorry that our product did not meet your expectations. We reviewed your email with our customer service team and understand that you wanted a refund for your purchase. Our customer service team member explained that unfortunately because the purchase was made with Walmart we are unable to issue the refund.We invite you to learn more about our refund and guarantee policy here https://growtrax.com/pages/return-policyReview from Eva F
1 star08/11/2023
Terrible product not consistent. I followed the instructions and prepared the ground before hand. I watered daily 2 to 3 times for 3 weeks as instructed. At first it looked fine, then it changed to some kind of ugly monster. In 6 to 8 weeks I had strange weeds growing everywhere. Some areas did not grow at all. I asked my lawn guy, what kind of weeds were they, he said, I don't know, but weird. You got me this time. I must say, I bought for my front yard 2 years ago and it came out fine, but this year purchase for the back yard and it is absolutely terrible. Man, you got me!Review from Michael E
1 star04/12/2022
Bought 3 rolls (600 square feet) of Grotrax for +\- $270. Followed the instructions to a T . Even bought a tiller as described. And got not one blade of grass after 2 months. Still have dirt! I feel as the company misrepresented the product! Definitely do Not buy this grass seed roll out product!!!
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