Reviews

Overall I think the Ring service is not bac for the money and convenience. My issue has been with the Ring App and it's customer service. The App is just horrible! I have a new phone (upgraded) top tier internet service, and yet I still have missed, late notifications. The app only counts up to 22, after that it just stops notifying you. Then there's customer service (or the lack of) It's never Ring's fault....your internet *****....your phone *****. And lastly, the ads that pop up during notifications! I had 3 of my front cameras go off at the same time, but I couldn't see what was happening because Ring has decided to use those moments to try and sell you more freaking cameras!

Hello ***,

Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

After selling our home in August of 23, we canceled our account with ring. In December of 23 we were charged for the service for another year. Contacting them, we were refunded the full amount. Again in December 24, another charge for $99.99. Contacting them again we were assured the account would be closed and a refund would be automatic. The problem was, they only refunded $91.67. Therefore causing a late charge from the credit card company. We feel as though their accounting department needs to be better supervised and be held accountable. Oh, their products are above average.

Hello *****,

Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

They shipped an out of stock item (camera minus the faceplate) because the faceplate was out of stock instead of just listing the camera as out of stock. Only offer was to wait indefinitely for it to come back into stock or take a downgrade and eat the difference. ****** customer service and lacking any quality control.

Hello Ashlee,

Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

Ring automatically updated my camera software 2 MONTHS ago. The new version is not compatible with my *********************** Router and stopped communication. I have spent HOURS on the phone with ring trying to resolve the problem and even had *********************** out to my residence TWICE.RING CONFIRMED a compatibility problem with my router.I asked to talk to a supervisor and was DISCONNECTED.I want the problem fixed or a TOTAL REFUND.

I have spent the last month working with Ring on trouble shooting my doorbell. On October 10th I called customer service and asked for assistance. They tried to help me - I was able to pull the doorbell away enough to press the orange button, but it still did not work. Since I didnt have the screwdriver to take the unit off the wall the said that they would send me a replacement screwdriver. They never sent ***** I finally ordered one off the internet. I called them today - and after hours with customer service, and my internet provider - it became apparent that I had a bad doorbell.On October 10th my doorbell was under warranty - they said today it is not under warranty!!!!They will not replace my doorbell - even though they have a paper trail leading back to October 10th which was clearly within the warranty period!!!If I could rate them a zero star - I would. This is the first time in my life I ever wrote a review on the Better Business Bureau.I couldnt be more frustrated with Ring!!

Hello ****,

Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

Absolute garbage and their customer service is somehow even worse than their cameras. Great when they work. Unfortunately, you need to have EVERY wireless camera no more than about 15 feet from your router or the additional devices you will have to buy to actually get a signal to these cameras. That being said, you will still get poor signal even with every camera very close to a WiFi signal. 1 of my cameras right now is literally just on the other side of the wall, less than 8 feet away, and getting poor signal and cutting out. Their customer service says insists that it's my WiFi despite having great signal on everything else in the house and passing the WiFi speed tests with flying colors. I wish they had a physical store so I could take this trash back to them and tell them to shove it where the sun don't shine.

Hello Bill,

Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

Ring is unethical and takes important features (Modes) away from people that have paid yearly upfront to use said features. They take them away and try to force you into upgrading your plan to access the feature you already paid for on the previous plans. Customer support is a total joke as well, they repeat the same thing over and over. AVOID THIS COMPANY, THEY HAVE TOTAL DISREGARD FOR YOU AS A CUSTOMER.

I have been a RING user since ****** weeks ago I was promised a replacement under my warranty. I have called multiple times after being promised a 3 day delivery and when I call back they say it's "not in stock". WAIT, WHAT?? That is NOT true!! ****** has plenty in stock. PLUS, I can choose 10 of my camera style (replacement) put them in my cart and get to check out and all of them will be shipped in 3 days! Every *** I deal with lies to me when I call, "I'm sorry they seem to be Out of Stock" is their go phrase. It's like they have been conditioned to put the customer off. Then I ask to speak with a MOD/Supervisor and they apologize and assure me that this time they will ship with a 3 day delivery. IT NEVER HAPPENS !! And No-one updates me with an email or a phone call telling me it won't happen. I have to call for the update and ask --- "Why am I being lied to over and over, that you will send my replacement and you don't I can't tell you I will send a payment nd I don't!" They always apologize profusely but nothing comes from their promise to send my replacement camera!I do not and CANNOT recommend RING camera because of the constant lying (Out of Stock) and promises (you'll have your camera in 3 days) they DO NOT stand behind their word even when you pay for warranty in Ring Plus yearly subscription!

Hello El,

Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

Subject: Complaint Regarding Order and **************** Experience with ********************** I am writing to formally file a complaint regarding my recent experience with Ring, as I am currently on the phone waiting for their customer service to address my issue. On September 5, 2024, I placed an order for a Ring Doorbell, and as of today, I have yet to receive the product.I have contacted Rings customer service three times, spending a total of three hours trying to resolve this issue. During my most recent call, I was informed that I allegedly refused the order. They stated that they must wait for the item to be returned by *** before taking any further action. Despite my persistent efforts, they have refused to issue a refund or send a ************** a long-time customer with several ********************** devices, I am extremely frustrated by the lack of resolution and the poor customer service. Each call lasts at least an hour, and I continue to receive the same unhelpful responses that fail to address my concerns. Ring should be held accountable for the time I have wasted trying to resolve this matter and should expedite either my order or my ********* present, I have been on this call for 26 minutes and 5 seconds, with the attendant putting me on hold for the past ************************************* replacement.I would greatly appreciate your assistance in resolving this issue.

Hello *****,

Thank you for bringing this to our attention. We understand the importance of receiving your refund in a timely manner. I will have a member of our Executive Resolutions team reach out to assist you further. 

Regards, 

Ring took away a feature all of us needed and used that was there to disarm the cameras and to stop notifications. They now want to force charge you double what it costed to get the feature back. Total scam.