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          Business Profile

          Insurance Agency

          Fiesta Insurance

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Agency.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/09/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Date of transaction: 2/23/23 I paid the total deposit of $534.02. Later that same day I received the contract to sign through DocuSign from ****** *********. I replied to that email stating I'm going to stay with my current insurance company and choosing not move forward. On February 27th I was told my cancellation needed to be written. I scanned & emailed my handwritten letter that same day / same hour. On March 1st I was requested to send the declaration page of my current insurance as proof I had active coverage. I emailed the declaration page that same day / same hour. On March 28th I received a partial refund from the corporate office for $279.02. I called the office ***** ******** but the person handling my claim ******** ******* wasn't in the office. I was told she would call me back the following day. On March 29th I sent an email to ******** notifying her of my partial refund of $279.02. On April 6th ******** responded via email stating: "Goodafternoon ******, I spoke with corporate and the refund was approved so here at the office we will go ahead and issue the refund check for the amount of $250. Please reply with the address so we can mail out that check. Thank you for your patience and any questions feel free to contact us at ********-****. FIESTA AUTO INSURANCE ***************" April 28th I emailed ******** to follow up with the refund for $250.00. ******** responded the same day and stating "Hello ******, yes that refund has been mailed out by my manager. You should be receiving it no later than the next 3 business days so sorry for the inconvenience, it was mailed out earlier this week. FIESTA AUTO INSURANCE ***************" It's now 5/8/2023 and I still haven't received the remainder of my refund for $250.00.

            Business response

            05/31/2023

            We mailed out check, will verify it check was cashed, if not I can resend a new one. Will also contact insured.
            Sincerely,

            ****** *********

            Insurance Specialist

            Fiesta Auto Insurance Center

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          17384 Main St

          Hesperia, CA 92345

          (760) 253-8383

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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