Covid Testing
Rume HealthHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is in the business of scamming people. They will send covid tests to you, bill your insurance for them. They set up fake health appointments saying that I had a virtual appt with a doctor that I have never met nor spoken to. I've called three times demanding they stop doing this, they assure me they will, but yet every month I get a package of COVID tests and a "telehealth summary" of a visit emailed ot me that never happened. They will then bill my insurance for a visit with them. It's completely bogus and shady and I just want my info removed from their records.Business response
10/05/2023
Hello *****,
Thank you for alerting us to the issue regarding your subscription and billing. We sincerely apologize for the inconvenience caused.
Would you prefer we call you, or you can reach us directly at ************ to discuss further and ensure all issues are resolved to your satisfaction.
Apologies once again and thank you for your patience.Initial Complaint
05/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a bill from my health insurance company. I went to your site for the reason that you advertised free COVID testing. I never agreed and paying your company. Also its impossible to get in contact with any representative at your company. There is no way someone is waiting and looking at their email all day and if you dont respond after 5 min they delete you and can get I. Contact with anyone. I need to get this fixed and corrected before I take legal actionBusiness response
05/18/2023
Hello ******,
Thank you for reaching out to us regarding your concern regarding correspondence you received from your insurance provider. We appreciate your feedback, and we understand your frustration. We would like to assure you that addressing this matter is a top priority for us. A member of our team will be reaching out to you promptly to discuss the situation in detail and provide a resolution. Thank you for bringing this matter to our attention.
Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my daughter to get a COVID test done. Their company states the results come back in 3-5 days. It has been 16 days. Every time I call, their phone lines say they are down. When you email you get a response saying they are out of office or unavailable. They have my daughter's personal information as well as my insurance information and have not given me her results and are unresponsive.Business response
11/28/2022
Hi ***************************,
I apologize for the delay that you experienced waiting for your daughters test results.
Unfortunately we get a little short staffed with the Holidays during this time of year.Because of your troubles please accept this Voucher code for 50% off of your next antigen test with the following code: ANTIGEN1128
If there is anything else I can do for you please do not hesitate to reach out.
Respectfully,
GraysonInitial Complaint
11/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
COVID Clinic was reimbursed by my insurance company for a COVID test that I received in March 2022. My insurance company was supposed to pay me but paid COVID Clinic instead. My insurance company told me to reach out to COVID clinic for the money to reimburse my out of pocket expense and I have tried to reach out several times with no resolution.Business response
11/22/2022
Hi *********************************,
This happens semi regularly with medical companies and insurance companies.
When ever Covid Clinic receives a check for reimbursement at our Head Quarters in **************** **. we take that check and return back to sender with and explanation that the reimbursement goes to the patient who received the test.
In these cases it's best to work with your insurance company on getting the reimbursement. I know this sounds like we are passing the buck, but I assure you that this is the only way to receive the reimbursement since the original check is no longer in our possession.I hope this helps, and I hope you are able to receive your reimbursement from your insurance company.
Respectfully,
***************Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 5, i went to covid clinics website via a ****** ad. I made and our $299 for a RT PCR test in ******* ** on the 9th. Today, 8 June, I wrote to Covid Clinic asking for more specific information about the testing location when I typed the address provided in GPS and realized it was the mall. Covid clinic wrote back and said they did not have any clinics in ******* and that I would need to schedule somewhere else. I asked for my money back, and so far they have refused to process my refund and instead keep asking for more identifying information even though I provided screen shots of my order number and payment information as well as screen shots of the confirmation with the ******* address from Covid Clinic. I also took screen shots of their website I used to reserve and it for my test in *******.Business response
06/09/2022
Dear ******,
I apologize for the website confusion and communication issues you experienced.
The refund has been requested and is being processed as of 06/08/22. It can take **** days for the money to be back into your account. Again, I'm sorry that wasn't communicated to you more clearly by our **************** reps.
I apologize for the website issue that you encountered with the *******, ******** site. This issue on the website has been corrected so we can avoid this same error with future patients.
Please let me know if there is anything else I can do for you.
Respectfully,
*******Customer response
06/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
02/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The transaction occurred on December 26th, 2021 at a Covid Clinic remote location in **********, **. The amount was $150. I initially registered for one type of COVID test but was then advised I would need a different type once I arrived so I paid for the other test and was told they would refund me for the $150 test that day, December 26th, 2021. I then first contacted them on December 27th to just verify the refund had gone through. I sent two additional emails on January 4th, 2022 and January 6th, 2022 and did not first hear back until January 12th. I then had different people emailing me back who had to escalate the problem or who did not know how to handle it. Finally on February 1st, I was advised I would receive the refund in **** business days. It is now past that point and I have not received my refund. I have emailed the company again but at this point I doubt they are going to ever refund me.Business response
02/17/2022
Hi Connor,
I am very sorry for the lengthy delay in receiving your requested refund.
Our Customer experience team has been experiencing a large increase of inbound requests via email, which has caused some emails to slip between the cracks.
I've looked into the email request for order ******* and see that it has been requested on our end, and now we are waiting for the bank to process the money back to you.
The refunded was requested earlier today at 9:21 am and will be back into your account in **** days. I know you were told that a month ago. To ensure that you are kept in the loop I will send you a screen shot of the refund process request to your personal email.
Again Connor, I am very sorry for the delay in this refund.
If there is anything else I can do please let me know.
Respectfully,
*******Customer response
02/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Connor *******
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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