About
About This Business
This company offers adult novelty items.
Business Details
- BBB File Opened:
- 7/30/2013
- Business Started:
- 11/10/2003
- Business Incorporated:
- 11/10/2003
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- XR LLC
- Extreme Restraints
- JennasLoveShop
- Boyzshop
- Business Management:
- Mr. Ari Suss, Chief Executive Officer
- Miss Kelly Allen, Vice President
Additional Contact Information
- Principal Contacts
- Mr. Ari Suss, Chief Executive Officer
- Customer Contacts
- Mr. Ari Suss, Chief Executive Officer
- Additional Phone Numbers
- Other Phone: (888) 469-2376
- Other Phone: (714) 907-1030
- Other Phone: (866) 363-0578
- Other Phone: (714) 847-9013
- Other Phone: (714) 907-1040
- Other Phone: (714) 847-9012
Additional Information
- Refund and Exchange Policy
- We return or exchange for STORE CREDIT only, please order carefully.
Note: XR, LLC makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.
To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable.
These items include (but we are NOT limited to):
ANY dildo or vibrator.
ANY enema kits.
ANY sound set.
ANY item that breaks the surface of the skin.
ANY item that is inserted into the penis, vagina or anus.
ANY gag/dildo combination.
ANY mouthgag.
ANY chastity device.
All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.
The customer is responsible for the cost of all shipping charges; for defective items, XR will cover the shipping cost of the replacement item to the customer only.
The customer may be charged a return services fee of 10.00USD per order when an order is returned due to a bad address; this fee does not include shipping charges to reship the order to a corrected address. Please ensure that your shipping information is accurate before placing your order.
How to arrange your return or exchange:
Please contact returns@healthyandactive.com or 1-866-363-0578 to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
Cancellation Policy: Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.
HealthyandActive.com offers a 30-day exchange policy on defective items for the same item only.
All products are warranted by HealthyandActive.com for 30 days; if any product is found defective within that 30 day period, please contact us for an exchange.
We will be glad to exchange items that do not constitute a health risk.
Please call 1-866-363-0578 Toll Free or e-mail our Returns Department at returns@Healthyandactive.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Customer is responsible for shipping charges on returned items.
HealthyandActive.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
DEFECTIVE items can be returned directly to HealthyandActive.com within 30 days from the invoice date, for replacement with a working unit of the same item only.
NON-DEFECTIVE items can be accepted directly by HealthyandActive.com within 30 days from the invoice date, at HealthyandActive.com's discretion for store credit or exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee. - Business Categories
- Adult Novelties, Online Shopping, Adult Entertainment
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.