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          Business Profile

          Caterer

          Top Catering

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Caterer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The owner *** **** kept my deposit which suppose to be 100% refundable in the attached contract. He blocked my number and is not responding to email, phone calls or text messages.

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Initial Contract was made on November 1st, 2023.The amount of money I paid to Top Catering is total $11,875 I did create contract with Top Catering for food catering service and wedding decoration rental services. I was planning my wedding on November 16th, 2024 but the wedding is cancelled on June 18th, 2024. We notified to him regarding wedding cancellation on June 19th, 2024. Food tasting was not done yet and we were trying to reach to get a refund. I tried to reach him over email, phone call, and text message but he ignored it without reply.

          • Initial Complaint

            06/01/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            date of transaction: 04/20/2024 amount of money paid: over $40k Top Catering entered into contract promising appetizers, dinner, alcohol, dance floor decal, timely service, refund for any unused tables Top Catering failed to meet the terms of the contract on the listed items above and is now blocking calls not responding to texts or emails I have copies of contracts, text messages, emails, call logs, witness statements both from guests and professionals that operated the venue.There is abundant evidence that *************** is a con man and has many more victims.

          • Initial Complaint

            04/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            1. The appetizers during cocktail hour were not enough for guests. From my guests perspective, not everyone get eat the appetizers which is extremely concerning and disappointed considering my guests were there from 3pm-11pm.2. All of the food on the menu were not delivered on what we agreed upon.3. Assorted fruits with main lobster - there were a few pieces of old and hard lobster pieces, fruits were not nearly fresh, small portion 4. Filet mignon and asparagus - the meat did not look like filet mignon, it was old meat, guests let me know that they didn't want to eat it from the look of it, asparagus and mushrooms that came out with the "steak" were uncooked, and extremely small portion.5. Fish tripe and crab soup - small portion and mostly water and taste like water, there was nearly no crab and a lot of bad tasting fish tripe 6. Prawn with honey crushed walnuts -they were not the same prawns we had at the food tasting with our family, it was small shrimp covered with A LOT of batters, and some of the walnuts were burned, again EXTREMELY small portion. Guest barely got to eat 1 piece each. This one is extremely unacceptable on so many levels.7. Main lobster with garlic noodles - there were barely any noodles, my guests told me only 3 people at their table get to eat the garlic noodles, there were not enough for everyone.8. Peking Duck with steam buns - the presentation was not there, it looked like it was cut badly and threw on to the plate. This one actually was a big portion although I received feedback from guest that it was mainly a lot of bones 9. Seafood & assorted meat fried rice - the only things that were in the fried rice were the extremely tiny small shrimps and red pork so I don't know what the words seafood and assort meat comes from, again small portion, not everyone get to eat the fried rice 10. Steamed whole seabass - it didn't taste good or look good but no other comment on this one.11. Macaroons - MISSING

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7755 Center Ave

          Huntington Beach, CA 92647-3007

          Visit Website
          (714) 878-3789

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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