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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On August 19th, 2022 I paid the loan, repossession fees, and storage fees for my vehicle to Nuvision Credit Union. I was told by the woman ********* ******) overseeing my case that within an hour she would send over the release form to the tow company that was storing my vehicle. She failed to do so. Then she refused to return or answer my phone calls that I placed before the end of her shift (5pm). The tow company called me back and informed that he was not in town, nor had he received the email from Nuvision to release my vehicle that I had completely paid off. Nuvision no longer has the right to hold my vehicle, and yet after numerous attempts to take possession of my vehicle I have not been able to. I have been forced to rent an alternative vehicle to be able to get to work and to be able to drive my young child to and from daycare because of this business's gross and unnecessary negligence. I will also be submitting a complaint against the Lenders Tow and Recovery for their unethical business practices as well.
Business response
08/31/2022
Case # ********
Ms. *********** obtained a loan from the credit union 9/4/2014 for the purchase of a 2014 Chevrolet Equinox. The amount financed was $35,922.92. Enclosed is a copy of the Retail Installment Sales Contract.
Ms. ***********’s pay history shows chronic delinquency with many late and returned payments.
The credit union made multiple attempts to work with Ms. *********** regarding the delinquency on the loan with the last conversation held 5/31/2022.
The vehicle was assigned for repossession on 6/17/2022 due to delinquency. On 6/29/2022 the repossession was placed on hold due to the member making a loan payment. Attempts were made to contact the member to resolve the remaining delinquency with no response. The repossession hold was removed 7/6/2022. The vehicle was repossessed 8/17/2022.
Ms. *********** contacted our office on 8/18/2022 with intentions to redeem the collateral. On 8/19/2022 Ms. *********** visited a branch and paid the loan in full. Ms. *********** was advised that a release would be sent to the repossession agent and she could contact them to make an appointment to pick up her vehicle. The payment was received towards the end of the business day on Friday causing the release to be sent on Monday, 8/22/2022.
Ms. *********** contacted our office again on Monday 8/22/2022 and was upset that her vehicle was not released over the weekend.The repossession agent contacted our office on 8/23/2022 and asked that we set up an appointment with the member to redeem her vehicle from one of our branches or that she have a police escort to obtain her vehicle from his location. We were able to work with both Ms. Christensen and the repossession agent to have the vehicle returned to Ms. ***********’s home address on the evening of 8/23/2022. We consider this issue to be resolved.
Attached response letter
Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had a loan on a 2014 ****** Tacoma since January 31st 2016. It was a 7 year loan Denali switched to nue vision we just called to get a pay off amount and found out that for at least the last 3 years weve been being charged late fees even tho our payment is direct deposited to them the 1st of every month and weve never been told we were late. Upon talking to them and trying to figure this out of course they have no idea whats going on and cannot explain why when or how this happened. We would like a printed explanation of charges for the entirety of the loan.Business response
05/31/2022
Nuvision Credit Union recognizes and apologizes for ******************* frustration and concerns regarding his loan with the Credit Union and accumulated late fees. Our records indicate that on 9/6/2018, we recommended **************** change his due date to the 26th to help alleviate unnecessary late fees. Unfortunately, we never received ******************** completed due date change form, which inadvertently caused late fees every month.
Our relationship with our members is valued and appreciated. We have reached out to **************** and have taken the necessary actions to preserve ******************** confidence and consider the complaint resolved.Initial Complaint
04/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal ***************** which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. NUVISION FEDERAL CRE bal. $2,716.00 Acct # ************Business response
05/03/2022
Additional information is required to proceed with **************' request. The credit union attempted to contact ************** at the phone number listed in his complaint; the gentleman who answered stated he does not know *************. At this point, the credit union cannot assist this member through this communication channel and recommend he contact us at ************** during business hours.Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal ***************** which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. NUVISION FEDERAL CRE bal. $2,716.00 Acct # ************Business response
04/15/2022
*************************** obtained an unsecured loan on 4/8/2016 and a secured loan on 5/4/2016 from the credit union. He complete the applications, provided proof of income, and signed the loan agreements for each loan. Payments were made on the loans until December 2018. The credit union made multiple attempts to contact ************** regarding the loans; the last conversation was 2/11/19. ************** contacted the credit union on 2/26/20 regarding registering the vehicle, which was the last verbal communication he has had with us. If ************** has questions about the status of his loans, he is encouraged to contact us, Monday-Friday, 9am-6pm PST, at *************.
The credit union has no identity theft records on file from ************** and consider the activity of his loan accounts and the content of his complaint unrelated.Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal ***************** which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. NUVISION FEDERAL CRE bal. $1,813.00 Acct # ************Business response
04/15/2022
*************************** obtained an unsecured loan on 4/8/2016 and a secured loan on 5/4/2016 from the credit union. He complete the applications, provided proof of income, and signed the loan agreements for each loan. Payments were made on the loans until December 2018. The credit union made multiple attempts to contact ************** regarding the loans; the last conversation was 2/11/19. ************** contacted the credit union on 2/26/20 regarding registering the vehicle, which was the last verbal communication he has had with us. If ************** has questions about the status of his loans, he is encouraged to contact us, Monday-Friday, 9am-6pm PST, at *************.
The credit union has no identity theft records on file from ************** and consider the activity of his loan accounts and the content of his complaint unrelated.Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
twice we've been scammed! this second time we gave nuvision/denali a chance we (dannial & ***************************** got a refi-loan for motorcycle with insurance 2020. we made payments on time. until in may of 2021 ***************************** was diagnosed with stage 4 lung cancer, lost his job and is now on limited income. the insurance was supposed to cover health/ loss of job, drop all payments but come to find out insurance didn't cover dannial it only covers *******. ******* is the primary rider. dannial is devastated, now a repo is in process, his credit is damaged, we dont have finances to cover a lawsuit if we get a chance we will within the allotted time,Business response
04/08/2022
Nuvision Credit Union recognizes and apologizes for Mr. ******** frustration and concerns regarding his loan with the Credit Union and a pending disability claim. Immediate steps have been taken to speak with the member about the disability claim. Repossession efforts have been halted, as well. Contact information for the insurance company has been provided to the member via email. Due to confidentiality reasons, the medical information for the disability claim can only be provided by the member and his/her physician. Member has responded to the email and has my direct contact information, should there be any further questions or concerns with the disability claim.
Our relationship with our members is valued and appreciated. We have reached out to ****************** and have taken all necessary action to preserve Mr. & Mrs. ******** membership and to re-establish their confidence in the Credit Union through effective and timely assistance now and in the future.
We hope that the Inzauro family has accepted our sincere apology as an expression of our commitment to meeting our members financial needs and providing a high level of service that our members have come to expect from Nuvision.
Kind regards,
***************************
Loan & Insurance Servicing Manager
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Get a QuoteCustomer Complaints Summary
41 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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