Complaints

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a heart attack over this issue almost 6 months ago because they told me to take the lights off,So I took them off because **** kept complaining about them being the problem when they clearly were not, after two years of fighting them to fix my truck they keep coming up with one excuse after the other, Even telling me I didnt have to remove all the wires which I did on my own accord. I then brought it in. this last week for the fourth or fifth time telling them that every single morning my battery is dead after buying a $500 battery. **** the sales guy in service Took my truck in. Hes the problem! My warranty is about to expire, which is why I think theyve been delaying this for so long, and do not want to pay for the repair none of the electronics were working on my steering wheel. The battery is dead every morning still!!!! , feeding all my external items I put on the truck and removing the items from the truck. I also told him I needed new brake pads because it was metal on Metal, and that I want my brake pads changed at my cost of $500. He then told me to come pick up the truck after informing me over the phone that the morning after I dropped it off they did have to use jumper cables to start it, but on this day that it started right up and there was nothing wrong with it, oh yeah also he told me I wasnt allowed to bring it there anymore because nobody wants to work on it. When he pulled the truck around, it was grinding metal some metal and all of the electronics were still not working, including the Horn, which I did complain about when I dropped off the truck. He just simply played stupid and even after getting the owner son involved, they did not attempt to resolve the issues whatsoever telling me instead that it was not allowed to bring my truck left for service any longer, they quickly took the rental car I had just had to pay for in an attempt to defer me from dropping it off what you did because I needed to to pick up my son Theres more to ad

  Business response

  11/01/2024

  To whom it may concern:
  REF case number 22477547.
  ************ has been to the dealership and other dealerships multiple times with concerns about the battery going dead overnight. The vehicle has aftermarket accessories attached to important factory electronic devices that could be causing his issues. He was asked to remove all aftermarket wiring and accessories for proper diagnosis. He removed most of the aftermarket items and brought back the vehicle, the battery was dead. The technician noted the positive battery cable was loose. The battery was recharged, tested and passed.A parasitic load test was performed, and the vehicle had a 15ma draw which is within GM specification. The vehicle was left overnight and started normally, with no issues, in the morning.********* was not charged for diagnosis or charging of the battery, just for the rental vehicle. ************ never mentioned anything about the brakes or the horn not working until he came to pick up his truck. When he found out that he would have to pay for diagnosis, he declined the fee and the price of the brakes. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have taken my vehicle to this business multiple times for a faulty rear view camera. They had the car for 35 days, they stated that they fixed the issue. they did not fix the issue problem still exists.

  Business response

  10/22/2024

  To whom it may concern:
  In reference to complaint number ********.
   Mr. ******** had his vehicle in our shop for a warranty engine replacement. There was no mention of a back up camera that was not working at the time of the write up. Our technician did note on the repair order that the rear camera and back up sensors were unplugged before he started the repairs. Mr. ******** mentioned after the engine repairs were complete that there was an issue with the camera. He was told that they were not plugged in and that the camera was plugged in and now working. If Mr. ******** is still having issues with the camera; he is welcome to bring it back to the dealership.
  Thank you.
  **** *******
  Service director
  DeLillo Chevrolet.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car in to be repaired on Feb 12, 2024. They said my car alarm needed to come out and they took it out. Took about 30 minutes to do and charged me ******. Cut two wires and pulled it out. Then I drove home and the car won't start again. I called them several times no response. I did some research and I needed to replace the *** Module. I purchased one myself and installed it and ************ fine. Delillo won't reund me the ****** for the work that was done wrong. And they took my alarm system out when it didn't need to be taken out. Want a full refund because the work they did was wrong.

  Business response

  03/29/2024

  TTo whom it may concern:
  In reference to ID# ********.
  The customer towed the vehicle to the shop for a no start condition. The customer stated that the battery was changed, and it did not fix the condition. The customer also mentioned that the vehicle had an aftermarket alarm system. The technician checked the system out and determined that the aftermarket alarm system was the cause of the condition. After removing the aftermarket alarm system, the vehicle started and ran. The customer picked up the vehicle and drove it for approximately a week with no issues. The customer contacted the dealership demanding his money be refunded and the vehicle would not run. We offered to have it towed back to the dealership and he was told if it was something we did, we would take care of it, but if it was not related to the repair then he would be responsible for the repair. The customer refused. The customer was told that we would not refund any money until we inspected the vehicle and the customer refused again. At this point we suspect that our repair was correct.The customer stated he replaced a VAT module. That system is not equipped on this vehicle. The customer has also disputed the credit card charges and we will be filing in small claims court to collect our money. ell us why here...

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since February I have been in regular contact with ************************* from Delillo Chevrolet regarding the noise coming from his dealership starting at 1am and continuing through 5am. He is unable or unwilling to stop the noise. Always an excuse and always an apology.

  Business response

  06/19/2023

  The original complaint was regarding early morning parts deliveries.  We contacted the parts distributor and changed the location of the drop off.

   

  The other complaint is vehicles being dropped off in the early morning hours, we have contacted the carrier and advised them not to drop off vehicles after 11:00pm.

  This issue we believe is resolved.

  *************************

  Customer response

  06/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory to me.  
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2021 ***** trailblazer that is under warranty. On 12/13/2022 I brought my care to Delillo Chevrolet dealer for repair of a fuel leak. After the car was examined I was told that there was a fuel leak and my car was not safe to drive. I was told that the repair part ( fuel rail ********) is on back order. It has been 23 days since I brought my car in for repair. According to the lemon law "if the vehicle has been out of service for 30 cumulative days the car can be demmed a lemon." I was referred to ************** who referred me to ***** customer service my case number is ************. The only resolution in this case is for the dealer to replace my vehicle. .

  Business response

  01/09/2023

  TTo whom it may concern:
  Reference to complaint 18686896
  The vehicle warranty is with ************** not the dealership. As GM is the manufacturer it would be up to GM to replace the vehicle. GM has put the part on back order, and it is not available to install.The customer has been supplied with a loaner vehicle during this process. If the customer would like we can give them with a lemon law booklet that can help them through the lemon law process.
  
  

  Customer response

  01/11/2023

  I have decided to take a different path to have this resolved 

  Business response

  01/12/2023

  GM has taken over the customer's case. The customer has purchased a new vehicle. 

  Customer response

  01/28/2023

  My car the 2021 trailblazer was under warranty and was in the dealers repair shop for 30 days.  I turned my car in to the dealers and they gave me $20,000 for the car.  Subsequently, I bought a Trax for $8,000 above the trade in.  I want GM to reimburse me for the $8,000 I had to pay to get a replacement vehicle.  I essentially got nothing for a car that was under warranty.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩