We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Toys

          Glacier Hobbies

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Toys.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Glacier Hobbies have ignored all communications regarding a pre order purchase in July 2022 and have not fulfilled it. All communications have been ignored since Dec 2023 and there are no updates on the purchase status since then.

            Business response

            07/12/2024

            There was an item in this order that was delayed. We've put up a public notification regarding the delays, and that the final shipment of the delay is incoming. The item in this order is coming with the final shipment of delays and will be ship out when that shipment comes in.

            Customer response

            07/12/2024

            Why I have to go through the BBB to get in contact with the business seems absolutely ridiculous to me. I just wanted update on the order and couldn't even get that. 
            I would like to request for a refund at this point.

          • Initial Complaint

            06/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On sept 20th 2022 I preordered a figure for $64.90 I have gotten no updates about my ordered and have reached out to the company with 3-4 emails and multiple instagram DMs. I have asked for a refund multiple times and have moved since I ordered the item. Even if my item is sent out I would not be able to receive it because I cannot change my shipping address. This company has been ignoring multiple people for months and has gone silent multiple times.

            Customer response

            07/03/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************************

             

          • Initial Complaint

            04/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            3/31/2023 i ordered a figure from this store costing $166.88, i have not received an update to my order in over a year with 5 emails sent asking for an update. they have not provided with an update in over a year and there is no other way to get in contact with this shop. there is no phone number only an instagram which i have also reached out on and been completely ignored.

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            In November of 2022 I placed an order with Glacier Hobbies to pre-order an item that was to be released around August 2023. August came and went with no update about the item. Repeated emails do not get any response from the vendor. Now it is over 6 months from the release date and the item is available on other websites but still no communication from Glacier Hobbies.

          • Initial Complaint

            02/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a figurine from glacier hobbies and never heard anything back finally in November I received a email stating they had issues with the orders so I asked for a refund Im getting ignored and no refund yet it has been almost 1 year . I have all the receipts and emails if needed. Since then I sent them an email almost every day without any results.

          • Initial Complaint

            01/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            It is a toy company that I made a pre-order with. You have to pay upfront before the item arrives for them in stock. The item was supposed to be sent to me over five months ago. They ignore all e-mails and messages on their Instagram. Since the pre-order was taken such a long time ago, I cannot file a dispute with my credit card.

            Business response

            01/30/2024

            Hi,

            We apologize for the delayed response. It seems like we've only received one email from you (that we were able to search) and it was in the spam folder. If you did contacted us before, we apologize but we were not able to see it. As for your order, it was delayed due to the distribution not able to send out the shipments. This has been an issue with the supply chain since Covid-19 and unfortunately that issue hasn't been totally solved yet by this particular distribution. We were only able to confirm with them regarding the item just this month. Previously they had be silent and had not reply back to our inquiries for about 4-6 months. As per your request, we will cancel your order and refund for it. Since your order has an item that this distribution has monopoly in distributing in the US, we were unable to source it anywhere else to make up for the delay. Also due to this distribution that we have delays on other shipments with them that unfortunately has fill our inbox with inquiries, we are still trying to get through every inquiring and may have missed some in the process. We apologize for the inconvience and the delay.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          19019 Bushard St

          Huntington Beach, CA 92646-2431

          Visit Website

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.