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          Business Profile

          Bedding

          Privacy Pop

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bedding.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/26/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I purchased a Pop bed tent for my son for Christmas on 12/20/2021 in the amount of ******. I never received the item and tried several times to contact the company via phone and email. I never got a response and now I am super upset. My son never got his tent bed and I was scammed $150. I filed a complaint with my bank and am waiting to hear if I have any hope of a refund.

          • Initial Complaint

            05/09/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought a bed tent from this company in December of 2021 and never received a product. I tried contacting the company multiple times over the next few months and then found out that the website had been shut down and tons of people hadnt received their items. I would just like my money refunded as I payed with shop pay and they took payments 4 times and wont refund me because I paid with a debit card. Purchase on 12/24/21. $139.44.

          • Initial Complaint

            04/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a twin size bed tent on 11/27/21 for $111.25. My order number is S-******. I have made several attempts over the last couple of months and have not received any response from privacy pop.

          • Initial Complaint

            04/11/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on December 13/2021 received a confirmation email of the order. However, the item never shipped and the company has since taken down their website. The only way to contact them in the confirmation email was through their website. I would like a refund of the money I paid for the product I never received. My order number is S-****** and my Amex was charged A $217.00 *********** is Privacy Pop bed tents.

          • Initial Complaint

            02/27/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I ordered a privacy pop tent for $139.99 including shipping on the 25th of December 2021. My card was charged on the 26th of December 2021 and the privacy pop was never sent. I sent an email to customer service asking for them to send or reimburse and got no response. My confirmation number was s-******.

          • Initial Complaint

            02/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order a twin Privacy Pop tent bed on 11-12-21. Paid 156.40$The company took payment and. had not delivered or responded. Theyre website now longer exists. I have ordered in the past without issue. It appears they took payment and closed without notice.

          • Initial Complaint

            02/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a tent back in December of last year 2021 and never received my product. Sent emails and never heard anything back. Never received my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1919 Alton Parkway

          Irvine, CA 92606

          Visit Website
          (888) 878-2047

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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