Business Profile
Debt Relief Services
Amity One DebtThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/16/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We did consulting work for this firm and paid 7350 in advance and they wont respond or return calls etc. We believe the company is fraudluent and scammers and there should be a warning if you are going to do business with them.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Affiliated with some sort of spam calling / scam operation *********************** They ignore DNC lists, ignore requests to stop calling, and spam with multiple (sometimes more than a dozen) calls per day from dozens of different numbers leaving AI-generated voicemails. Attempts to reach a human operator and asking to not be called result in being hung up on. Following through and feigning interests results in being transferred to a line that allegedly belongs to Amity One. I have been being spammed by this group since late 2023 and after blocking and reporting over 100 different numbers have resorted to blocking all inbound calls from unknown numbers.Business response
04/16/2024
Comprehensive CRM and Phone Logs Search: Upon receiving the complaint from Mr. Austin Mccool, we immediately launched an exhaustive search of our Customer Relationship Management (CRM) systems and phone records for Amity One Debt Relief Inc. and Amity One Tax Relief Inc.This search aimed to identify any interactions associated with Mr. Mccool’s name, phone number (423) 647-3015, or email address (mccoolaustinm@gmail.com). Despite our thorough investigation, we found no records matching any provided identifiers in the company’s CRM or phone logs.
Concerns of Spoofing: The absence of any records associated with Mr. Mccool, coupled with the nature of his complaint, leads us to believe that our company’s name may have been improperly used in spoof-calling activities. We are deeply concerned about this potential misuse of our brand and are actively investigating to identify and address any such incidents. We unequivocally state that we have no association with "One Street Financial" or any similar entities and strictly adhere to ethical business practices.
To ensure there is no confusion regarding the management of our businesses, we would like to clarify the leadership structure within our entities:
Amity One Debt Relief Inc.. relations@amityonedebt.com
Amity One Tax Inc. is overseen by myself, Sally Wilhelm. Info@amityonetax.com
We would like you to accurately reflect this information in the BBB's records to avoid future misunderstandings.
Proactive Steps and Communication with Mr. Mccool:
Unfortunately, despite not finding any record of Mr. Mccool within our systems, we are committed to resolving this situation amicably. We have attempted to contact Mr. Mccool to explain our findings and assure him of our non-involvement in the harassing calls he has experienced. Unfortunately, we haven't been able to make these attempts.
Given our investigation findings and proactive measures to address this issue, we respectfully request that the BBB consider this complaint resolved from our end. We also seek assistance in conveying our findings to Mr. Mccool and ensuring that our company information is updated and accurately represented in the BBB's records.
Amity One Debt Relief and Amity One Tax Relief remain steadfast in our commitment to ethical business practices and the highest customer service standards. We appreciate the BBB's role in facilitating communication and resolution between businesses and consumers.
Please do not hesitate to contact us if you require any further information or wish to discuss this matter.
Sincerely,
Sally Wilhelm
Amity One Debt Relief/ Amity One Tax ReliefBusiness response
04/16/2024
Comprehensive CRM and Phone Logs Search: Upon receiving the complaint from Mr. Austin Mccool, we immediately launched an exhaustive search of our Customer Relationship Management (CRM) systems and phone records for Amity One Debt Relief Inc. and Amity One Tax Relief Inc.This search aimed to identify any interactions associated with Mr. Mccool’s name, phone number (423) 647-3015, or email address (mccoolaustinm@gmail.com). Despite our thorough investigation, we found no records matching any provided identifiers in the company’s CRM or phone logs.
Concerns of Spoofing: The absence of any records associated with Mr. Mccool, coupled with the nature of his complaint, leads us to believe that our company’s name may have been improperly used in spoof-calling activities. We are deeply concerned about this potential misuse of our brand and are actively investigating to identify and address any such incidents. We unequivocally state that we have no association with "One Street Financial" or any similar entities and strictly adhere to ethical business practices.
To ensure there is no confusion regarding the management of our businesses, we would like to clarify the leadership structure within our entities:
Amity One Debt Relief Inc.. relations@amityonedebt.com
Amity One Tax Inc. is overseen by myself, Sally Wilhelm. Info@amityonetax.com
We would like you to accurately reflect this information in the BBB's records to avoid future misunderstandings.
Proactive Steps and Communication with Mr. Mccool:
Unfortunately, despite not finding any record of Mr. Mccool within our systems, we are committed to resolving this situation amicably. We have attempted to contact Mr. Mccool to explain our findings and assure him of our non-involvement in the harassing calls he has experienced. Unfortunately, we haven't been able to make these attempts.
Given our investigation findings and proactive measures to address this issue, we respectfully request that the BBB consider this complaint resolved from our end. We also seek assistance in conveying our findings to Mr. Mccool and ensuring that our company information is updated and accurately represented in the BBB's records.
Amity One Debt Relief and Amity One Tax Relief remain steadfast in our commitment to ethical business practices and the highest customer service standards. We appreciate the BBB's role in facilitating communication and resolution between businesses and consumers.
Please do not hesitate to contact us if you require any further information or wish to discuss this matter.
Sincerely,Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21353829, and find that this resolution would be satisfactory to me.
Regards,
Austin Mccool
Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company has telemarketed my cell phone numerous times in the last few months, even though I am on the do not call list. I attempted to reach out to them to resolve the issue, but was ignored. At this point, I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Simply "removing my info and number" will NOT suffice. My next step is to seek legal action against the company, up to and including contacting the ******* State ************************* for assistance.Business response
08/24/2023
For *****, I had *************************** - our legal team reach out to her as she requested.Customer response
08/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We are in communication with the attorney now. If the matter is resolved as expected, then this complaint will be resolved.
Regards,
*************************
Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company robocalls me up to 3 times a day even though I've been on the do-not-call list since 2017.Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amity One account manager ************************* contacted me to open a debt relief account with them. I initially agreed and signed up for the program on April 10th, 2023. However, after doing my due diligence with research, I decided I was not interested in the program by the next day April 11th and cancelled my account. According to their program details, I could cancel my account within three days of opening it without any financial consequences. I went ahead and signed the cancellation form, scanned and sent it via email to **** my account manager and to their debt relief team. I also sent mailed a physical copy of the form to a mailing address they provided in their contract. On April 17th, I realized they still charged my account for $396 through the payment collection arm of AmityOne, another company called FORT DebtPay. I just wonder why such a scrupulous company will still go ahead with charging my account even after they had ample time to process my cancellation request. I have since initiated a stop payment on all transactions emanating from this institution. This is really unprofessional and serves as a warning to other consumers.AmityOne administers their debt relief program through *****************************, so if you do not wish to transact with Alleviate (judging from consumer complaints in BBB), avoid AmityOne debt relief, they are one and the same.Business response
05/03/2023
On April 10th ********************************* was contacted by our call center and transferred over to us in hopes of us assisting with them with debt. ************************* handled the call and agreed to sign the client up for the debt plan. The initial payment was scheduled for 4/17 in which the agreement was signed. The client called in on 4/11 and told the Account Manager **** that they wanted to cancel the plan out. **** instructed the client that we need a written and signed copy of cancelation. Throughout the entire process **** was in communication with the client and didnt receive anything from them. On April 17th, the account was charged. We received the online complaint on Monday and immediately started the process of a refund. As of today, the payment was returned to the client and no further action has been taken. I would like to make sure that Amity One did NOT charge their account. This was done by the trust account that was set up for them and their debt management plan. Since we have coached **** on how to better handle future clients that request to cancel out their plan. We consider this matter closed.Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They make unsolicited calls to those on the Do Not Call List. They have aggressive sales tactics.Business response
04/12/2023
Hello ****,
We would never contact someone that did not opt-in to be called. We have added you to our internal dnc list, you will not be contacted from us again. We apologies for any inconvenience that this may have caused. Thank you.
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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