Dental Marketing
Pacific Dental ServicesThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/12/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
August 8, 2024, I had my first appointment with Dr. ****** ***** *******, as a ************** patient Dr. ******* recommended that I consider a bridge. The out of pocket quote was more than $3,000.00, which I thought odd, because I received a similar out of pocket quote in ********, ******* for $780.00. Now I do know that there is a price difference in **********, not by more than $2,100. Well, I waited for ***** Smiles to submit the estimate to ********* for approval. Nothing was ever sent because they wanted me to pay out of pocket more than $3,000.00. Tuesday November 12, 2024, I called DeltaCare, to see if an estimate for services had been received. I was informed that according to the ********* USA contract, my out of pocket should be $974.00.I told the office manager that ********* had already approved the pretreatment estimate after I insisted that they submit the pre-treatment document. Further I needed to schedule an appointment to get the bridge before the end of the year. I got the brush off. The office manager stated that she would call me back because as of Thursday November 14, 2024 she did not have anything.Monday November 25, 2025, I went by ***** Smiles to inquire about the bridge, as well as the information and costs related to a different dental consult. The office manager stated that she would get with the dentist that saw me that day and provide me with a quote on the recommended services. I have not heard from her since that time. I have called ***** Smiles, and each time, I get the polite brush off: The manager is out sick or The Manager is not here. It appears that ***** Smiles does not want to perform the services under the contract that they signed with *************. They have stalled, ignored me, or not returned calls. I feel that I am being discriminated against as a ********* USA patient.I want ***** Smiles to honor their contractual obligation, and complete the dental bridge, which includes me out of pocket $974.00.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Account No: *******; Name: *************.This is about the transaction of making a Partial Denture, back in 07/25/2022. The cost quoted was $2,047 (before applicable insurance cover). See Exhibit 1 & 2. This transaction was disputed and the Round ******************** agreed, verbally, in early to mid-September, 2022, that the transaction SHALL BE CANCELLED and Refund the partial payment of $656 already made (see Exhibit 3 & 4). This dental office did not correspond anything in writing, despite my repeated written requests on their patient portal. I thought the issue was settled when I received the refund check in early October 2022 (see Exhibit 4). Eighteen (18) months later, I received a collection notice from TekCollect, dated 04/04/2024, asking for an outstanding debt of $568.18. They did not provide any document to substantiate such claim. I called both Smile Generation and the dental office a couple of time. The office manager at the dental office agreed, verbally, on 05/01/2024, that no outstanding balance should be on the account, and agreed to adjust the account accordingly. As of today, my account still show a balance of $568.18, instead of $0 (see Exhibit 5). The transaction at issue is still on my account. This ********************** office's accounting and business practice is very questionable, and does not appear to be in good faith. No written explanation ever given.Business response
05/20/2024
Hello *************,
This is in response to your correspondence dated May 20, 2024, addressed to Pacific Dental Services in ****** regarding Round Rock Dentists. In the future, please be sure to address the specific Dental office in question, as Pacific Dental Services is a *************** not a Dental office and we are not always able to determine what office a patient was seen at unless you provide the exact name and address of the specific dental office in question.
We do not have a HIPAA authorization authorizing anyone to speak to you regarding ******** (************. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Mr. ** may be provided to you at this time. However,if you will have Mr. ** sign and return an appropriately executed HIPAA authorization, Round Rock Dentists and its affiliated practitioners would be happy to engage with you regarding this matter.
Thank you,Round Rock Dentists
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Pacific Dental Services/ *******************************, *******, ** Ive been attempting to with this company for 1 plus years in regards to a root canal gone wrong.My natural tooth was shaved down too far that its gum length and the cap fell off immediately.A cap cant stay on because theres no room to apply one.This issue has been lengthy because The physical location closed( reopened now), I began receiving osteoporosis medication in which I cant have any dental work 3 months prior and 3 months After, for 1 year. I was also being treated for a blood clot in July 2021. I finished the osteoporosis medication 3-2022 and made an appointment for 6-2022 at the ************************* in which they told me they didnt accept my insurance (Humana Gold Plus) During the procedure I had UnitedHealthCare. This left me no choice but to go see my previous dentist for help. The root canal procedure was paid for by myself and insurance.I would like this company to be accountable and do the right thing, which is pay for my future maintenance, it was their Error. I was evaluated by their sister location, ***** Dental Group on 6-14-21, and the results are: Extraction on tooth #**, Bone Graft, Implant, Guided Tissue regeneration, implant crown unit, custom fabricated Abutment,.This was not suppose to happen, only what I paid for, root canal and cap. Currently,I have an erupted tooth which is horrible to my appearance,very depressing.PDS, is responsible and individuals keep telling me lies that theyll help me throughout the process.I will need maintenance on an implant for the remainder of my life. Individuals who are aware of the issue and continuously lied to me-*****************************,office manager,then I escalated to *******************, Regional Director **********, then I escalated to PDS Corporate when the 2parties stopped taking my calls.I submitted an issue 8-15-22, sw ****, still no response from *****. Corp #**********.The root canal charges should be refunded;Care to future maintInitial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was overcharged on all of my visits at ***************************************.My visits were 1/14/2022, 1/21/2022, 1/24/2022.First red flag should have been when the persons at the front desk (******* and ****) argued that my insurance plan was a discount plan. I tried to explain that it was actual insurance and not a discount plan. I later found out that they had linked my account to the incorrect type of insurance and thats what had caused the overcharges. I called several times and spoke to the office manager (****) about getting my refund of $617.10. She always had some excuse and used their third party billing party as the reason the delay in my refund. I called the corporate office at one point and all they could do was let them know that I had called about the issue with my account. They did not hold them accountable in any way. I later received an email letting me know that the office would be closing July 2022. I continued to call the office and **** insisted that they would get my account settled before the office closed. I was in contact with **** until the end of July and I have still not received my refund. I tried calling the office the first week of August and the phone rolled over to the office that took over the patient files. I then tried calling the corporate office and all I got was an answering machine.Initial Complaint
07/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
my husband and I were overcharged for dental services based on the **** of ***** dental explanation of payments. I've emailed my complaint at the district manager level and the *********** in ****** ** start date 04/11/2022. To this date, I've only received numerous excuses without a resolution. Between both our accounts, we were overcharged $3,312.59 according to what my dental insurance plans told me per the eobs.Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please see attached. ************************* is owned by or a subsidiary of Pacific Dental Services.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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