Reviews

I have changed my review to 4 stars after having a one star review for a while. Since the new people have taken over this company, It has tremendously improved. **** ******** is the most patient person I have ever met. He has helped me get my machine back up and running. I'm so excited for the journey ahead. He has made me a customer again. I'm thankful we connected and got the ball rolling.Thanks ****! I appreciate you ???? I can appreciate a company that realizes they need to come in and clean up their house because of the previous owners of the company destroying it

Thanks very much for your balanced and fair review. We are glad you felt our Tech team provided exceptional service. It's something we've worked hard on and we're pleased our efforts resonated with you. Thank you again! Were looking forward to making your experience even better in the future! - Omniprint International

Spent a total of $60,737.28 with Omniprint International on two Freejet330tx Plus DTG Printers, two Stahls Heat Presses, a Direct Treater Dual Pre-treatment Machine, and associated ink and parts. Additionally, I have spent $10,500.00 hiring outside professionals to try and get these machines operational, bringing my total investment to $74,237.28. Despite these efforts, I have been unable to produce a single garment using their equipment.Omniprint advertises their products as fully functional and capable of working together to produce printed garments. However, in my experience, their equipment fails entirely to perform as promised. Here are the main issues I have encountered:1.The Direct Treater Dual pre-treatment machine frequently clogs and does not spray properly, rendering it unusable. Additionally, Omniprint no longer supplies original filters for the machine.2.The Freejet330tx Plus printers routinely malfunction. They stop mid-print, display blinking lights, error messages, or fail to operate altogether. Despite following all instructions, including troubleshooting via Omniprints own ******* channel, the printers remain non-functional.Due to these ongoing problems, I reached out to Omniprints customer support numerous times. Their response has been inadequate and dismissive. When asked specific questions about troubleshooting, their team stated that I wouldnt understand. They dont send technicians out, they simply do nothing for their customers. Their printers and pre-treatment machines remain unusable.This situation has caused me significant financial losses, wasted time, and has negatively impacted my business.

Thank you for reaching out. We understand the frustration this situation has caused and sincerely apologize for the inconvenience. Our team has been actively trying to reach you via phone and email to provide assistance. We've also left messages with your receptionist, but we havent been able to connect. We will continue to reach out on our end, but please feel free to call us back at your earliest convenience. Were committed to ensuring you receive the support you need to get your machine functioning at optimal levels.

Shierka ******* spent almost $36,000 on a printer to expand her business, SVG on Demand.But she never received it, so she called ****** Responds for help.******* purchased the printer from OmniPrint International, a California-based company, at a tradeshow this spring.She said she was told to expect the printer in ****.But **** comes and goes, No printer, she said.July, August, September - still no printer had arrived.

Thank you for sharing your concerns. We take all feedback seriously. We are actively addressing the situation and working with all parties involved to resolve any issues. If you have any specific concerns, please feel free to contact us directly. Thank you.

We're blessed to have ****** ****** as our Account Account Manager. We have been involved with Omniprint going on 3 years now. Everyone we've encountered have been an absolute pleasure to work with. We now have a full DTG and DTF print shop and we receive outstanding customer and product support. We know that we made the correct decision, to build with Omniprint and launch our Print in Demand Business; The sky is the limit for Tree House Print Factory.

Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will share this with the team and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint International

Thank You Jacky from Omni Print. Cool young man , Very patient and understanding with me. This tech has been my best experience at Omni. Answers email and calls in a timely manner. If u have an issue, ask for JACKY !

Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will share this with tech and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint International

***** was extremely helpful! He broke down the information into easy to understand pieces and made sure everything completely made sense before moving on. I am no longer afraid of breaking my printer! ***** is also incredibly personable and we actually became friends over the past two days! couldn't be more satisfied with the level of service from *****. Thank you ******

Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with tech and let them know to keep up the amazing work. -Omniprint International

My Service Tech ****** was Very Helpful and patient With Us. Hes helped in the Past When Our machine Went Down To Help Diagnose the issue and get our machine up and running again. And now he help us convert over to be able to print DTF Transfers on our machine and got us going on that quickly as well! Definitely 10/10 services, highly recommend him for any issues!

Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will share this with tech and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint International

Thanks, **** for your support I appreciate it.I recommended. Thank you for taking the time to leave us such a fantastic review!

Thank you for the great review! We are always trying our best to make sure our customers have a great experience, and were glad that weve achieved it! - Omniprint International

****** couldn't have been more amazing!!!!! He worked through everything with me as if it was his own machine, thank him for all his hard work.

Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with tech and let them know to keep up the amazing work. - Omniprint International

excelente servicio, siempre estan atentos a las necesodades y preguntas que pueda uno tener. recomendados 100%

Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with our team and let them know to keep up the amazing work. - Omniprint International