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          Hospital

          Hoag Hospital Irvine

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/20/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On June 5th. Unfortunately I had to visit the emergency room because I thought I was having a heart attack so I went *********************************************************************************** and as soon as I arrived I was having shortness of breath, chest pain and feeling very weak so I told him that I may be having a heart attack. I was treated extremely bad by the front desk staff and the nurses. I was told to wait for very long time and the only service that I was able to get was an EKG. According to my cardiologist I was informed that I should have received x-ray chest, blood work, and I should of been seen by a doctor at least. However they told me to go wait in the lobby for a very long time and finally after few hours of waiting I felt like I was going to collapse so I asked him how much longer and a nurse named ********************* replied to leave So he practically kicked me out of ER along with other nurses and when I reached out to the supervisor the next day she was extremely rude and unprofessional and kept defending her nurses. I reached out to their patient relations to file a complaint and my complaint was completely ignored because they lied to me about receiving a letter which I never did.

          • Initial Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 11/12/2023 I went to ************* with complaints of chest pain, coughing and difficulty breathing. I let the triage know that I have congestive heart failure and was experiencing significant ankle swelling as well. The nurse in triage told me it "wasn't that bad." I was then taken back for a battery of tests including a chest xray which would have shown my extensive heart repairs and a lung scan which would have shown my decreased lung function. Eventually I was given a covid test that was positive. The doctor came in and asked if I have ever been diagnosed with afib I said no and I didn't know what he was talking about. I was given no information about how dangerous it was to stay in ****, nor was I offered a treatment option. I was also told I had covid but was not informed how dangerous it was for me considering my end stage congestive heart failure nor was i offered a treatment option. I was released from the hospital with no covid treatment and told to call my primary doctor for treatment. I had to wait until my doctor had an open appointment which was 2 days. I could barely breathe at that point. I ended up having long covid for months, having to quit my job due to illness, and recently received a cardioversion to shock my heart back into sinus rhythm because it never converted after covid. I called patient services around 4/7/2024 to complain and was told that it was not unusual for **** doctors to send a cardiac pateint home from the er with covid and afib but no treatment. To be honest I would like for my bill to be forgiven and for the woman I spoke with to imagine my experience with the excruciating pain I felt struggling to breathe with covid and heart failure combined with afib while trying to maintain full-time employment and care for my 2 children.

          • Initial Complaint

            01/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            We received ultrasound service at **** ***** Sand Canyon on 12/09/2023. The cost estimate before meeting deductible or max out of pocket for such services from my insurance was about $263. **** is a category 1 for my insurance (the highest in network). However, the bill comes out to be $1383.57 (account number ************. this is outrageously outside of the cost estimate. In addition, i received a separate bill from **************** which is out of network for my insurance (i did not choose him, i choose ************* they are category 1 in network). This is already a violation on AB 72 and No Surprise Bill *** already. Even on Center for ******************* Services, the ultrasound procedure in CA should cost between $200-300. I want to seek for readjustment for proper billing as they cannot bill whatever they want.

          • Initial Complaint

            12/24/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I am writing to file a formal complaint regarding the appalling experience I endured during my recent visit to the **** ******************** in Irvine. My visit on December 23, 2023, intended for medical assistance, turned into a distressing ordeal due to multiple instances of incompetence, negligence, and mistreatment by the *******.Incompetent Lab Procedure;2.Negligence in Room Allocation;3. Lack of Assigned Nurse;4.Inadequate Facilities for Procedures;5.Rudeness and Disregard for Patient Needs;6.Incomplete Discharge Instructions;7.Mistreatment and Isolation;8.Failure to Address Grievances;9.Lack of Clarity on Medication Dosage.Please see my attached letter with the complete details of my complaint, as this format does not allow me to enter them here.

          • Initial Complaint

            05/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            To whom it may concern,On August 12, 2012, I came to **** Memorial Hospital ER due to high blood pressure. After a long wait in the lobby with many other patients, the attending physician, ***************************, saw me in a small office (Next to the lobby where I and more than 20 other patients were waiting). He spent less than 5 minutes talking to me. And then, they had the other person perform the *** on me even though I told them I just got it twice a little over an hour ago with Irvine ************ and sent me home. The total time was less than 15 minutes. But they sent me the bills that were unethically overcharged. The charge description was not aligned with what the physician had done to me. He stated that he had detailed examined me. But the fact was: he did not even listen to my heartbeats or my lung functions.Note: Prior to **** Memorial ER, I came to Irvine ************ They spent about two hours taking care of me (They had done a lot of tests and gave me blood pressure medicines). But their charges were very little.I am writing to you asking for your help to correct the unethical behaviors of **** Memorial Hospital and Newport **************************************************** Please see the attachments for details. Their unethical behaviors have caused financial burdens to numerous patients. Should Medical Professionals help their patients? Not to victimize theirs? We, I and other patients, would appreciate it if their behaviors and practice are investigated, guided, and disciplined. Please advise me on what else I should do to be able to get these resolved to help their patients.Thank you very much for your consideration.*********,******************* ************ P.S.: Reference Number for **** Memorial Hospital: ********

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          16200 Sand Canyon Ave

          Irvine, CA 92618

          Visit Website
          (949) 764-4624

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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