Complaints

• Initial Complaint

  08/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I taught BLS, ACLS, and PALS courses for ACLS Edu for approximately three months as a contracted employee.I was given improper and malfunctioning mannequins and defibrillator trainers and outdated and ripped algorithm posters (all in violation of AHA requirements) to teach classes.BLS and ACLS classes were taught by one instructor at the same time (wasting student's time and not covering the correct content for the certifications of one of the two groups).Student to instructor ratios were often over 4 times that of AHA requirements, leading to uncomfortable student accommodations, and very little student coaching by the instructor.Students often reported not receiving their cards in a timely fashion or not receiving them at all.And student's often reported not being able to contact customer service as to change class times/locations or resolve issues.As a contractor, I was not paid for the last three weeks of my working with ACLS.Edu .

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was hired as a contractor to teach classes in ********* ** and sent me not appropriate education tools so ended up spending over ****** dollars in manikins, anaphylaxis edu,seizure, narcan and hemorrhage control items and app to go through scenarios for advance providers. They didn't bother paying me $2200 for the 6 classes I taught before I resigned although they say they canceled contract. Nor did they send me my INSTRUCTOR CARDS. So they collect money from students but don't pay staff.MY TCC ************ And owner ****************** have failed to respond and apparently not held responsible for collecting money from students but fail to pay ** STAFF.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My boyfriend and I signed up for an ACLS/PALS course that was supposed to be conducted on March 14. Two days before the class, we received a text from a woman named ********* who notified us that the course was no longer offered in ******. She said we could proceed with an online portion and pay for supplies to be shipped to us or get a full reimbursement. We asked for reimbursements, but they have never been sent. Weve tried emailing and calling the central office and texting *********, but we have not gotten any responses. Each of us is out $225.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid and registered for an in-person BLS skills session in *******. They gave me the address and I chose my day and time. I arrived at the location on March 12th (the day it said on my receipt), only to be told that it was a residence and there is no CPR courses held there. The website says ************************************************************** but they did not. I emailed ACLS and they told me they didnt even have a ******* location so I must have been mistaken. I forwarded my registration receipt and the link to THEIR OWN WEBSITE that says ******* ******** and asked for a refund. They said it would take **** days. Its been 16 and ive had no refund and im out 100$

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am a traveling healthcare provider who was in need of obtaining an AHA BLS (Basic Life Skills) certification before leaving for a temporary work assignment in Virginia at the end of March. On 3/11/22, I found a course which seemed to meet the required criteria from a link for finding ************************** courses near me. I signed up for a class scheduled for 3/14/22 and received confirmation that my payment of $100 was received. One day before the scheduled class, I received an email from *********************** indicating that the class had been cancelled and I was being rescheduled for 3/18/22. Unfortunately, I was not available that morning, so I was rescheduled for a class on 3/25/22. A few days before this class I received another email indicating that the class had been cancelled again. The email asked me to reach out to discuss other options available. I have sent multiple emails to ************ and the "Contact Us" email listed on the ACLSEDU.com website. I have also called and left messages with call back numbers on the phone number displayed on **************** email *************) as well as the number listed on the ACLS EDU website. So far I have not received an email or phone call from anyone. Due to the limited time before leaving for my assignment, I was able to book a class with another company and received my certification. I have explained the situation and requested a refund of the $100 paid to ACLS EDU for the canceled class. As of yet, I still have not received an email or phone call from anyone associated with this company. I would just like to get a refund of the $100 paid for a BLS certification (Order Date: 3/11/2022 Order ************.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid 100$ for a BLS skills check off exam that I took on 2/19. I was assured by the instructor that I would receive my ecards through ************************** in 2 business days. It has been almost a week and I do not have my ecard. I have called and left multiple messages over the last 3 days and have not recieved any answers from them. I am unable to begin a job because of this.

  Business response

  02/27/2022

  We've put a rush order and the student will receive their card in the next hour.

   

  - ACLS EDU

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