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          Business Profile

          Scholarships and Financial Aid

          Scholarship Application Services LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Scholarships and Financial Aid.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I went onto my ****** account to look up an item I ordered from ****. I noticed a payment had just come out of my bank account to a ******************************************* **** I immediately looked at it to see what it was because I didnt recognize the name but there was no information. As I looked back over my transactions I saw that I was charged from this same company on the 3rd of last month. So I went back another month. Again a 20$ charge on 9/3. As I scrolled back through I found I was charged 20 every month since last May 2023. I immediately messaged ****** because I had never heard of this company. Then I tried looking them up which there was no site etc. all that came up was many things saying they were a scholarship scam. It led to your site where you talked about how these scammers act like a company that handles scholarships and then gets your info. After giving it some thought and then more reading I saw a name like scholarship owl or something owl. Which I then remembered that name when we were looking with our daughter last year for scholarship monies for graduate school. We were told by the university to look into the many scholarships that were out there and we went online and looked. If I recall this was supposedly like a hub where different available scholarships could be applied for. I dont remember but I think it did require like a one time fee to supposedly access the information. However, Ive been charged 380$. And there never was any scholarships etc. we had to take out a loan. I would like my money back from them because it was most definitely a scam and fraudulent. Thank You!!!

          • Initial Complaint

            11/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I was charged $45 and I dont have an active membership. I have the free membership and I would like my money back . This is ridiculous that I was charged.

          • Initial Complaint

            09/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have recently noticed that I have been charged $45 quarterly over the past year to Scholarship Owl, totaling to $270 they have taken for me. When I went onto the site to cancel this, it says I still have the free membership. I have never plugged in any card information or bank information into this website and am appalled at the fact that it has been doing these underhanded charges to my account. The fact that this site is for younger people to ********* with scholarships and this is what they do is horrible and disgusting.

          • Initial Complaint

            04/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Scholarship Owl took $45 dollars for a subscription Ive tried to cancel prior to the free trial ending. I would like a refund because I didnt authorize this charge.

          • Initial Complaint

            06/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Started the service in 2/21 and canceled in July 2/21 after my son received a generous scholarship offer from his school. Have logged into the account and it says its a free account and asks to upgrade but Ive been charged $45 quarterly in Sept. 21/Dec21/Mar22/Jun22. Ideally would like a refund.

            Business response

            06/24/2022

            I was investigating your case and here is what I found out. We were able to locate 2 accounts under 2 different email addresses. The account associated with the following email address ********************* is FREE and that is the reason you were not able to see the membership status or cancel the subscription.

             

            There is one more account under the name *********************** under this email ********************* that has an active Quarterly subscription with ScholarshipOwl. Please know that is the reason for the charges. Unfortunatelly I was not able to see any of the previous cancellation requests in our records.

             

            I went ahead and processed the $90 refund in your name for the past 6 months, however, I was not able to proceed with the refunds on the transactions older than 6 months. I am in touch with our ***************** negotiating for the 2 more transactions, once I hear from them I will get back to you.

             

            Once again, I am very sorry about the misunderstanding and I wish that you contacted our support team earlier.

             

            Do not hesitate to contact me if you have any questions.

             

            Best regards,

             

            ****

             I hope we will get the chance to change the status into resolved, looking forward to hearing from you.

            Best,

            ****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          420 Venito

          Irvine, CA 92614

          Visit Website
          (800) 494-4908

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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