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          Business Profile

          Vaporizers

          Select Vape

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Vaporizers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/28/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            the document I upload I tried to buy online the item on the picture, the to check out I filled all my bank account with deliver $50.00 dollar and new window pop up and asked me to upload my Driving license to be illegible. I think about it there are problems to spam so I called the number and I told him how it is dangerous to give all my information and He said without take a picture we can not sell and I told him again I do not want please cancel it. I tried to delete my bank account but the system not allow me. after a week I figure out this company took my money without anything delivered or without my permeation. This is the same stealing some one money without any service or his permeation, so would you help me to refund my money and this practice is dangerous and criminal in ***. God knows how many citizen lost their money on this way I have hope to refund my money and to stop this kinds of experiences Thank you

            Business response

            11/28/2023

            Dear ****,


            Thanks for reaching out. Select Vape has been in business since 2013 and has catered to over *******+ customers worldwide. We are a online retailer for Vape and Tobacco Products. Due to FEDERAL LAW we are required to have a age verification service on our website that confirms our customers are over the age of 21+. Typically when you checkout on our website the age verification service can verify your information just by using your date of birth, and billing address. Sometimes when the system cannot verify a customers information it will require you to upload a photo of your ID so the THIRD PARTY age verification service (Agechecker.net) can verify your identity. Please understand that we do NOT have access to your photo ID, or collect any personal data. Furthur more i have looked into our order history and do not show ANY orders placed under your name or address. The screen shot you provided is nothing more than a marketing email that offered you a coupon code. Do you have any evidence you can provide that shows that you purchased something on our website? Bank statement, Order confirmation, anything? I do not see any orders from you. Sounds like there is some sort of BIG misunderstanding here. Have you tried calling us to discuss the matter? Accusing our company of stealing your personal information and/or funds is a pretty big deal. We have been in business for over 10+ years and have never had anyone accuse us of stealing money or personal information. Would love to discuss the matter in detail with you so we can get this obvious misunderstanding cleared up. Can you please provide your phone number or contact information? Thanks - **** (Select Vape Manager)

          • Initial Complaint

            08/10/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            The date of the transaction was August 9 of 2022. I purchased a three pack of elf bars. The website states it is $49, but doesn’t give any information in regards to the shipping fee. I read all of their terms and conditions with nothing stated in there. I woke up this morning with a pending charge of $69. The Vape weighs 53g times 3 vapes. I have no idea how this equals a $20 shipping fee. I have tried calling the company with no answers. As well as sending an email. I don’t do business with people who try to get the upper hand. I want my order canceled and a refund processed.

            Business response

            08/10/2022

            All online vape vendors are now required to use private shipping carriers ever since the "PACT ACT" has gone into affect. This makes it so all vapor products have to be shipped with adult signature and we CANNOT use the major carriers like ***, ****, or *****. Shipping costs and adult signature for private carriers is about 5X the cost of traditional carriers which explains the price increase. We actually lose $2 on every shipment that leaves our facility. You called our customer service line and a warehouse representative spoke with you on the phone explaining the situation and confirmed we would be happy to process a refund. You emailed this morning and our team has now responses to that email (within the same business day). Our shipping costs are displayed in multiple locations on our website (please see screen shots attached) and you CANNOT proceed to checkout on our website with out choosing and viewing the shipping cost. Our system does not allow you to finish a order without viewing the shipping cost. Your refund has been issued. Thanks

             

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          18003 Sky Park Cir Ste F

          Irvine, CA 92614-6540

          Visit Website
          (714) 884-4012

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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