Complaints

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. No Air-conditioning in any of the three large buildings of this business in 122 degree weather. 2. All three buildings of this business do not have fire exits, there is narrow walk ways filled to the ceiling where you have to push through debris stacked on top of each other, its a tripping hazzard, and hording over flowing with sharp dangerous debris throughout these three buildings.3. Sole employee "*****" works for free, she admitted the "Boss, *******" and her keep all the gold, silver, diamonds and anything of high value that's donated to the business for them selves. It was at this point ***** threatened my mother to not say a word about what she had just admitted and hit my mom by pushing her, then pointed and touched my mom in the chest as she again yelled at my mom to keep quiet or else! That my mom better not call the "Boss *******".4. ***** employee refused to give any Receipts for any cash purchases. Only for card payments are receipts given. And I was not given a receipt for a cash purchase of $12 dollars. ***** also said she was changing the price she had quoted two minutes prior to check out since she felt we deserved to pay more money.

  Business response

  09/11/2024

  Muchas gracias ******** por tu ayuda, disculpa que hasta ahorita responda pero **** que tomar la informacin por parte de ***** que es la mencionada en este problema. 
  Revisando todo y con algunos testigos que ese da estaban en la tienda encontr que la Sra ******** est mintiendo en cuanto a la conducta de *****. 
  ***** est deshabilitada y no puede alzar sus brazos arriba de la cintura as que es imposible que se aproxime a nadie y le apunte en la **** con la mano. 
  Tambin hay haba otros clientes que presenciaron el evento donde la seora ******** reclamaba descuento que no **** razn de ser 
  El aire acondicionado se ha descompuesto muchas veces este verano y por eso la temperatura dentro de la tienda era de 85, eso lo pueden corroborar nuestros clientes. 
  Lo
  ltimo es que nuestras ventas son Finales y no hay retornos y la Sra ******** lo sabe por qu yo ******* ******* en persona la he atendido, tambin saben que a partir de COVID por seguridad los cobros son con tarjeta de crdito. 
  Hay algunas pocas transacciones que se hacen con cash pero son muy aisladas. 
  Yo recib una llamada de la Sra ******** demandndome que corriera a *****, despus de escuchar sus razones le expliqu que todas somos voluntarias para una buena causa y que no poda correr a ***** por que jams he tenido problemas ni quejas  de ***** La Sra ******** acus a ***** de racista y discriminadora cosa que no es verdad, veo que no qued conforme con mi explicacin a pesar de que le ped que fuera en persona a aclarar el inconveniente. **** no regres y se fue a presentar la queja con ustedes. 
  A este punto no se que quiera la Sra ******** pero no podemos regresarle un dinero que nunca pag. 
  Muchas gracias por tu atencin

  Customer response

  09/11/2024

   I am rejecting this response because:
  1.) I paid cash, and was given no receipt for my purchase. 

  2.) Three people were a witness to all this corruption going on in the Foss stores. Including one employee. 

  3.) A Welfare check on the store should be made, and the women who was aggressive shouldn't be the only person tending the store as a volunteer. At all times there should be a supervisor or manager specially if mentally disabled volunteers are working there. 

  4.) There has never been an Air-conditioned room in any of the three rooms, as i have visited throughout the yeear multiple times. Very dangerous to step inside these three stores, with the piles of debris up to the ceilings. 

  5.) I will continue to discuss this with the city, code inforcement, calOSHA and an attorney. 

  Sincerely CC

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