We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Makeup

          ILIA Beauty
          BBB accredited business seal
          BBB Accredited BusinessA-Rated by BBB
          Visit Website(949) 715-9099Email Business

          About

          Overview

          ILIA Beauty

          1100 S Coast Hwy Ste 318

          Laguna Beach, CA 92651-2971

          BBB Accredited Since: 8/23/2021

          Years in Business: 13

          Payment methods:

          We accept all major credit cards, Shopify Pay, AfterPay, PayPal and ILIA Beauty e-gift cards.

          BBB Accreditation & Rating

          ILIA Beauty is BBB Accredited.

          BBB accredited business seal

          This business has committed to upholding the BBB Standards for Trust.

          Why choose a BBB Accredited Business?

          BBB Rating

          A-

          Reasons for rating

          • 6 complaint(s) filed against business
          How are BBB ratings calculated?

          About This Business

          ILIA Beauty offers cosmetic retail services because we believe in skin that looks like skin—and radiance that comes naturally with transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, potent formulas that protect and revive your skin.

          Products and Services

          Balmy Gloss Tinted Lip Oil, Balmy Tint Hydrating Lip Balm, Blue Light Mist, Clean Line Gel Liner, Clean Line Liquid Liner, Color Haze, DayLite Hightlighting Powder, Essential Brow Gel, Fullest Volumizing Mascara, Illuminator, Limitless Lash Mascara, Liquid Light Serum Highlighter, Liquid Powder Chromatic Eye Tint, Multi-Stick, NightLite Bronzing Powder, Super Serum Skin Tint SPF40, The Necessary Eyeshadow Palette, True Skin Radiant Priming Serum, True Skin Serum Concealer, True Skin Serum Foundation

          Business Details

          Local BBB:
          BBB Serving the Pacific Southwest, Central & Inland California
          BBB File Opened:
          8/19/2021
          Business Started:
          4/1/2011
          Business Incorporated:
          2/9/2012
          Type of Entity:
          Corporation
          Alternate Names:
          ILIA Inc
          Business Management:
          Ms. Marnie Werth, Director of Customer Experience
          Ms. Sasha Plavsic, Owner
          Ms. Lynda Berkowitz, CEO
          Ms. Lorna Tam, Billing Contact
          Ms. Marissa Bell, Customer Service Manager

          Additional Contact Information

          Principal Contacts
          Ms. Marnie Werth, Director of Customer Experience
          Ms. Sasha Plavsic, Owner
          Ms. Lynda Berkowitz, CEO
          Customer Contacts
          Ms. Marnie Werth, Director of Customer Experience
          Ms. Marissa Bell, Customer Service Manager
          Additional Email Addresses
          Primary: Email this Business
          Additional Websites
          Website 1
          Social Media

          Additional Information

          Refund and Exchange Policy

          At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.

          If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or value sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.

          We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

          To return or exchange your order, please visit our returns portal to start the return process. Using your order number and US shipping zip code, you will be able to start the process. For international returns, please email support@iliabeauty.com

          Business Categories
          Makeup, Online Retailer, Skin Care, Retail Stores

          More Resources

          BBB Reports On: Known Marketplace PracticesOverview of Ratings

          Featured Content

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.