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          Financial Consultants

          Palmcrest Resources Corp
          BBB accredited business seal
          BBB Accredited BusinessA-Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been receiving a 35 dollar charge every 15th of the month since November 2023. I have never heard of this company nor authorized any transactions. I have called to try and get this situated but they do not answer there phones, I waited on the system saying I was the first in line but then they never actually answer to discuss this issue.

            Business response

            11/25/2024

            We were in communication with client 11/15 where we provided the client the copy of her agreement with us laying out the benefits of service we offer. We did cancel the client per client's request and issued a refund to the client.

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            They took money out of my account. I do not know who this company is. Nor do I have business with them

            Business response

            12/26/2023

            We have attempted to make contact with ******, but unable to leave a voicemail due to his full mailbox.
            We emailed him regarding what service he enrolled in with us and placed the account on hold until we hear back from him to proceed.

            Customer response

            12/26/2023

            my mailbox is not full and I have no business with that company. I did not sign up for any of their services. They are frauds

            Business response

            12/27/2023

            Hello ******,

            This is **** responding back to your BBB complaint about the withdrawal from your account. Please give us a call when you can, we can answer any questions you may have. We are related to your debt management program that you consolidated your credit cards. The two drafts equal the payment that was quoted to you when you enrolled. We have placed your account on hold until we speak with you regarding this. We issued a $30 refund in the meantime.

          • Initial Complaint

            12/18/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Money has been coming out of my account for months and I have no idea who the company is or why? I don't recall giving them my information or permission to take out money every month.

            Business response

            12/26/2023

            We have attempted to contact ***** via calls and emails with no response to remind her what service she has with us. We have placed her account on hold until she makes contact with us regarding service.

          • Initial Complaint

            10/21/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Money is pulled out of my account, but I did not authorize.

            Business response

            10/26/2023

            We spoke to the client  and she understands draft and will let BBB know as well


            "We have made contact with the consumer and explained draft authorization,client understood and accepts authorization"

          • Initial Complaint

            05/17/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            On May 16, 2023, $10.00 was charged to my bank account from **********************. I have no idea who this company is or what this charge is for. I checked my email and voice-mail, and I have received no notifications from this company.

            Business response

            05/23/2023

            We had made multiple attempts to contact the client and left detailed messages regarding our services and draft. We have refunded the client in the meantime while we still attempt to go over our services with client.

          • Initial Complaint

            12/03/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            A ***** charge has been drafted from my bank account that I did not authorize.

            Business response

            12/07/2022

            We have spoken with the client and explained the services we offer and his enrollment into them, he has declined to continue to use services moving forward, and we have issued a refund of his draft per his request he plans to complete the program sooner where he will not need our services as intended.

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            Palm ********** has taken $10.00 out of my checking account. I do not know what business this is and did not speak with anyone from this company and did not authorize any transaction to be taken out of my account.

            Business response

            09/20/2022

            All clients sign an agreement for product and services. We had made multiple attempts to contact client and left detailed messages regarding our program and draft. We have refunded the client in the meantime while we still attempt to go over our services with client.

          • Initial Complaint

            08/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have never heard of this company in my life and they stole $10 from my account. I have not authorized this transfer, I have no idea who they are.

            Business response

            08/02/2022

            The BBB complaint was filed by the wife of the client. Her husband just completed the debt program and the draft was taken out before the account was closed. Client is being refunded and will reply back to the BBB as satisfied.

            Customer response

            08/02/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *********************

             

          • Initial Complaint

            06/15/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This company has taken ***** out of my checking account over the last two months without my permission I never heard of this company.

            Business response

            06/22/2022

            Our Rep responded as follows:

            On 2022-06-15 11:51:00 **** wrote:Hello *********,I just tried calling you but was not able to leave a voicemail due to it being full. I was reaching out regarding a notification we got from the BBB about unauthorized drafts. We wanted to inform you this draft is in connection with your *************** Plan with ************ who is servicing your three credit cards. This is the benefits portion of the full monthly draft that comes out separately but should be coming out back to back with your program payment and both payments should equal the amount told to you by ************.Please call me if you do have any questions and ask for ****. I hope I was able to address your concern.Thank you,

            We are processing a refund for the $20.00.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA-

          Accredited Since: 11/19/2019

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Laguna Hills, CA 92653-6146

          Visit Website
          (877) 783-1444

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          Customer Complaints Summary

          10 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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