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          Business Profile

          Medical Equipment

          VEQ

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Medical Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On June 26, 2024 I paid VEQ $1,995 for a digital dental sensor. The sensor arrived and did not work. I spent hours attempting to trouble shoot the issues with "tech support" who was unable to correct the problem. I had to cancel several appointments that this equipment was for due to not having working equipment. I was sent a return label and promised a refund. I have attached the return label. I have many text messages promising a refund and many email messages that refer to the refund. On Friday October 11th, I was promised that the check would be delivered by the end of the following week. I still have no check. I have been very patient and polite but my patience has run out. I considered buying other equipment from the same company, and they were going to take the amount of my check off of another item, but I decided against it given the bad experience I have had with them. I am hoping to resolve this without taking costly legal action.

          • Initial Complaint

            10/18/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I ordered and paid for a surgical light from ************************* of VEQ on August 1, 2023. the receipt stated that delivery would be in 3-4 weeks. We did not receive the light within this time period. I contacted ******************, who said he would check with his supplier to see what the hold up was. I never heard back. Finally on Oct 2, 2023, I sent a notice to him that I was ready to receive a refund or I would file a complaint with his local BBB and the **** since this isa *********** over state lines. He sent a picture of a check made out to me for the refund amount and said he was sending it via **** This was two weeks ago. WE have not received it. I had requested a cashiers check sent via ******

            Business response

            10/31/2023

            Refund check was delivered today.

            Customer response

            10/31/2023

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          • Initial Complaint

            09/12/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered an ultrasound machine with 2 specific probes and other accessories. It was paid for on 2/10/22. Delivery was expected at the end of March, but ultrasound finally showed up middle of April and didn't have the correct probes and other accessories promised. VEQ-***** ****** was contacted the day it arrived and said he would make it right by sending the correct probes and other promised equipment. I have reached out multiple times by text/email and phone call and the last contact that he responded to was 5/13/22 with a response "that he had no excuse and he would get the probes to me" I haven't seen anything or heard anything from him since even though I have tried multiple ways. I would just like to send the machine back and get my money back. I made a dispute with my credit card company to no avail. The current machine is in fact an ultrasound but not the one ordered and not one that will work for my purposes as a business. ******* ****** DVM ****** **** ****** ****** ******* ***

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          34142 Camelina St

          Lake Elsinore, CA 92532

          Visit Website
          (951) 888-2230

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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