Reviews
3 Customer Reviews
Review from Clayton P
1 star02/04/2023
Business is not conducted in private offices but on the showroom floor. The sales associate Bryan asked me for my SSN in this open area which was very concerning. The finance manager Ryan then combed through my entire credit history on the show room floor again. Interrogating me on any and all negative marks in a completely public space. There was zero regard for the customers privacy.Review from Jason G
1 star07/19/2022
I was visiting from Colorado over the Memorial Day weekend and stopped into Lake Elsinore Ford. I found a truck that I like and ask them since I lived in Colorado would I have to pay California sales tax or Colorado sales tax. They said I would have to pay Califonia sales tax. I then said thank you and I would just wait til I got home and find a truck there. They then instructed me that they had a solution that they would give me a one way pass to avoid Registering the truck in Colorado and when I got to Colorado and registered there, I would then pay Colorado sales tax and they would refund me the difference which is about $2500 on the truck. I did not think that was how it was done but they said yes, that would work and I bought the truck. I then waited a few weeks for them to mail me the (MCO) Manufacturer's Certificate of Origin so that I could take the car to Colorado DMV to get it registered. I finally got it and went to register it and Colorado DMV said they had no idea what I was talking about. I then called Lake Elsinore Ford back up and asked them. The Salesman and Sales Manager I talked to were not available and they said "We never said that" and that they would have never said that. So lesson learned, I should have got something in writing. They just wanted to make the sell. I would have continued to walk out like I was until they pulled me back in and convinced me. I do like my new 2022 F-150 Planinum. I just paid $2500 extra on the Sales Tax and got burned by Lake Elsinore Ford. And to this day, the Salesman and Sales Manager that I dealt with have not been found because I know there is no way they can lie directly to my face after they 100% said it would work. Shame on Lake Elsinore Ford for just trying to get a sale out the doorReview from Gina H
1 star04/10/2022
Im giving a bad review for this dealership for a few reasons: I ordered the car for my daughter back in August as a 2021 Mustang Mach-E, the estimated delivery date was December 2021. However, I received an email that they were delaying my car to a 2022, up-charging me and I wouldn't receive the car until April 2022. In October I got in contact with the dealership to ensure that they wouldn't add any extra charges on my car and my daughter signed an invoice saying the total price would be $55,610. When the car arrived, the salesman Eric gave me a new invoice listing a new price, 2K on top of what I originally signed for. When I asked him why he added a 2K charge, he responded rudely and said "you don't have to buy the car" after waiting about 8 months for the car. He kept repeating the same line, "you can walk out without the car", "we will sell it to someone else", "You can leave the car", which all of this is very rude and should not be said to a paying customer. He had no explanation and no fix for why the 2K was added onto my invoice. I asked him what the purpose of signing the invoice was he said it had no purpose. They didn't honor the price we had agreed on in October 2021. Another reason I am writing a bad review, when I was ordering the car I accidentally put the front license plate, however, I called the dealer to change the setting and they ensured me that the license plate would be removed and the car would arrive without the holes. The car arrived with the license plate attached and the only thing they could say was "Oh I'm sorry". They are not honest and I got scammed by them. When I called the sales man, he tried to cover up his dishonesty and nothing was achieved. My advice, that don’t go to that dealer unless you want to get scammed.
Lake Elsinore Ford Response
05/04/2022
Gina, unfortunately the length of time to have your car built was and still is not up to us. As a dealership we wish these cars would get here much quicker as we want to sell them as much as you want to buy them. It sounds like the increase in price was not explained properly to you; as the year goes on the manufacturer increases their pricing. I assure you, you paid no more than MSRP for your new vehicle. As far as a front license plate goes it is state law that all vehicles have a front license plate on the vehicle. If we did not install it you could come back and hold us responsible when your daughter gets a ticket. I hope this addresses your concerns and as always please feel free to reach out to us if you need any additional help.
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