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          Business Profile

          Subscription Boxes

          Eyescream Beauty LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This is a beauty box subscription I've been a member of for a few months. on 8/3/24 I was charged and sent two boxes when I only get one box per month as I assume most people get. I contacted customer service and was told I had ordered two boxes which I had never done. The subscription is always for ONE box and I've never asked for anything else. I asked to get a return label for the extra box but never got a response. It's now 9/24/24 and after multiple attempts to contact this business both via email and on their Instagram account I still have no response or solution. If you run a business you should be honest and provide good customer service. I've given this business way more time than they deserve to respond and it's about more than just money. They're not an honest business.

          • Initial Complaint

            03/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I received 2 damaged products in January 2023. I still have the damaged products. I have copies of emails showing them the damaged products and they agreed to replace the products in these emails. It is now March 2023 and I still have not received replacement products which they say they sent. They have not provided any tracking or other proof that this was done. Now they are just not responding to my email inquiries. I would really like to see them keep their word and replace the 2 damaged products as they said they would or refund my money.

            Business response

            04/01/2023

            We were able to get in touch with this customer. It seems like the gmail account is not receiving emails correctly. We are having our team look into this, but it seems like the issue was email related. Both a refund and replacement items are being issued. 

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          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

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          Contact Information

          Lake View Terrace, CA 91342-6444

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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