We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Mattresses

          Sleep First Mattress - Lodi

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mattresses.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We called shortly after our purchase from the ** state fair about exchanging our mattress and a representative explained that our mattress hasnt broken in yet to give it a couple months and we had an entire year to exchange. After a couple months we were certain that we wanted to exchange and after calling SEVERAL times and leaving SEVERAL messages we have not gotten a return call. We were old to call ************ for **** who handles this since the business closed in ********** (we had no idea about that) and were also told that **** was a horrible communicator. This is completely unacceptable and we demand an immediate exchange or complete refund.

          • Initial Complaint

            02/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My husband and I went in to exchange a temperpitic bed that we bought in ****** because the bed was not for us and we qualified for the exchange so went to **** since its closer to where we live. Ordered a Purple bed on 1/14/23 told delivery would be 2/4 and we never got a call. We called to be told that it is out of stock, ok when will it be delivered? no answer. Called again today 2/9/23 to be told they don't know what's going on and ****** was not wanting to give me an answer's and I am upset that we cannot get an answer on what's going on with our $4000 bed! I have to call to ask questions. They do not call or update anything. I can't believe the poor service at this location. I just want to know where is my bed.

          • Initial Complaint

            11/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I went to Sleep First in Lodi to purchase a mattress for my brand new bedroom set that was being delivered in two days. The salesmen "Mo" talked us into buying the adjustable bed frame to go with the mattress since I suffer from chronic whiplash & spinal stenosis. I wasn't sure about the adjustable part so I left the store & told him I would text him the bedroom set ****************** once it got delivered to make sure it would fit .I did text & call ******** said it would with no problem. I asked him if once it gets delivered if it doesn't can I return it he said yes. Well they delivered ******* doesn't! Not only does it not fit the movers scratched my new bed frame & the bed sits way to high. I called & texted but now Mo is saying I'm stuck with it! False information on everything. I'm appalled at the customer service. This company is very misleading & not accommodating to their customers. Please help me get a FULL refund. I sent all the proof that this isn't the right ************ don't seem to care one bit! I asked to speak to the ********** would not give me his number or name just said they will call me back & he hung up on me more than once. I've attached pictures as to how the bed set up should look as I have since researched it & call several others mattress stores inquiring. Thank you for your time in this matter. PS- 3 of the pictures are what the bed should look like if it was the correct frame. I googled the 3 as you can see.

            Business response

            11/28/2022

            hello, The guest was not happy with how there purchase fit there bed and we waved the 20-% return fee and allowed them to return the base and we feel they are satisfied with the situation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2631 Reynolds Ranch Pkwy

          Lodi, CA 95240

          Visit Website
          (209) 224-8460

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.