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          Business Profile

          Motorcycle Supplies

          Lucky Speed Shop

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motorcycle Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered risers on 7/26 and paid for over night shipping. It is now 8/2 and my risers have yet to be shipped. When I contacted the shop they informed me they were out of stock and would be in stock and ship on Wednesday 7/31. If they were out of stock I should have been informed that day not a week later and still have not received an estimate of when my over night risers will be here

          • Initial Complaint

            09/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a bike lock with shipping and handling for close to $90.00 dollars on September 13, 2023. As of today September 30th. I have not received the bike lock. I have reached out to the company, Lucky Speed, 3 times for a estimated time of delivery with no response. This was part of a Birthday gift which doesn't appear to be coming. It appears they are not going to respond so I think they have taken my money with no product delivery.

          • Initial Complaint

            07/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a chain conversion kit for my ****** on 6/14/23. As of 7/14/23 I have heard NOTHING from the shop. No one answers calls nor emails. I was prepping my bike for an event where I promised a complete product and was NOT able to produce due to this vendors blatant INCOMPETENCE and disregard for their customers. As a first time customer, I am horrified and yet amused that this company has not been run out of business. Initially I heard mixed reviews about this company and decided to try them out anyway boy do I regret this decision. They have cost me future customers and tarnished my reputation. Additionally, my mailing address is changing and only comes of issue NOW because i STILL have not received my parts. Disgusting.

          • Initial Complaint

            08/19/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a Saddleman SDC Pro for my Road King on 05/24/2022. On 06/17/2022 they finally shipped the seat. When the seat arrived it was the wrong seat. I sent the seat back immediately and was Told by ***** (who has since been fired) that the seats were on back order. So Whatever Ill wait.I had been emailing and calling weekly for updates on my seat and was told by **** (****** Replacement) the seats would finally be in on 8/11/2022 and I would be *************** .As of 8/18/2022 Ive been calling and emailing with almost not response or updates on my seat.This place has some serious issues and there are plenty of other shops I will now order from rather well than ordering from this place.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3129 Swetzer Rd Suite C

          Loomis, CA 95650

          Visit Website
          (916) 259-4461

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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