Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Coway product intoxicated me and coway refuses to talk to me about a return.

• Initial Complaint

  12/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello, I was charged a late fee by this company three times. I have called them to clarify that my bank account had sufficient funds every time that they charge my card. My card gets charged twice a month during the 1st and the 15th. Its been repeating that they keep stating that 15th the card does not have enough funds. And I called them on the 17th so that they can charge again but they kept telling me me I didnt have funds once more. While on the phone I checked my bank and asked them to charge my card but they offered a discount offer. However I am wanting my fees returned

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A year after my Coway countertop *********** purifier rental stopped working, I contacted Coway to request a technician to service the device. The ***resentative mentioned that she will have an English speaking *** call me back, but no one called me back. I called back a week later and was informed that a local technician will reach out to me. I waited two weeks and did not hear back from a technician. So I called the customer service department at the end of April requesting the status of the ***air, but due to a language barrier I could not interpret what was being communicated to me. With the machine not working and no call back from a technician, I decided to just cancel the service and return the device. I called ********************** and was told someone will call me back. Again, I did not receive a call back. I followed up several weeks later and was informed that my account *** will call me back. No call back! This ***eated every month for 6 months! And every month I'd receive a "final notice bill" in the mail. Despite numerous attempts at contacting Coway to discontinue service and to pick up the device, there has been no follow up from Coway. I have been stuck with an inoperable machine for almost 8 months now with no resolution from Coway, and now my account is in collections. It is not reasonable to hold me accountable and to send me to collections when I (numerously) requested to discontinue service on an inop machine 8 months ago.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Coway install water purifier our office 03/02/2021. We have to move new building on 03/01/******** landlord does not permit to install water purifier. We trying to cancel send letter. They never install water purifier new office they take payment from banking accounts. (4/23/24 $93.07, 10/23/24 $93.07). We ask where to return water purifier many times they never respond they keep saying we can't cancel. It's been 3years we have been paying for so i don't unerstand they keep forcing us to pay for they never install water purifier new office. They did disconnect water purifier 2/27/24. Let us know where to return water purifier and refund total of $186.14. Thank You

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We currently rent a water filtration system from Coway. Since January, this machine has been serviced three times. Once in January, June and July. The machine again is having issues and we called last Friday 09/20/2024. They expected us to wait a week, 09/26/2024, for a technician to come out to evaluate the machine. Today has come and the technician went to the hospital and they are expecting us to wait to 10/01/2024. This isnt a machine that dispenses some Unnecessary drink. We are talking about water which my family needs, especially our one year old boy. When trying to talk to them about cancelling the service they refuse to and are stating there are exorbitant fees to cancel. Please contact me for the whole debacle.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We are signed up for a monthly lease of this company's water purifier, and the lease includes regular maintenance and filter changes---our last filter was changed on March 7th, 2024. About 2 weeks ago, our water started to taste increasingly weird, almost like sewer water. Last Wednesday, on August 28th, I contacted the local customer service department to report the problem and to ask them to please help us get the filter changed sooner---by that point, we were already buying water from the grocery store because the water taste was so bad. I was assured that somebody would be in touch. By Friday afternoon, August 30th, nobody had contacted us, so I reached out to customer service again. I was told that the first representative did try to have someone call us, but nobody did, so this second representative assured me they would try again. Today, fully one week after I made my first call, I still did not get a reply from anybody. So I called again at around 11:30. By 4pm, nobody called us back. So I called again, and this time I got very upset. Finally an hour later, I received a call from our ****** (aka service technician), who will be stopping by today. This is a relief, HOWEVER, it is totally unacceptable for a paying customer to call customer service multiple times over the span of a week and have to resort to anger to finally get any kind of response. Also, there was no explanation given as to why nobody was able to contact me sooner. I actually wanted to email the CEO of Coway USA, but unfortunately leadership's contact information is not found online, so this is my way of telling Coway USA that they need to train their customer service and/or technicians better, to take customer complaints seriously, and provide a TIMELY response, with some sort of explanation and rectification of the situation.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  When using bidets, black bacteria are too severe in the nozzle, and I think I will get a genital disease if I keep using them, I want to return the bidet, but they only talk about the contract period and don't solve it.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am writing to file a complaint regarding a water purifier system rented from Coway. I have been experiencing significant issues with this particular model, including the presence of numerous bubbles and white substances in the water, rendering it undrinkable.Approximately two years ago, I encountered the same problem and contacted Coway for assistance. A service technician was dispatched to inspect and address the issue. Unfortunately, the problem has recurred, and I am now facing the same issues once again.I firmly believe that these ongoing problems are due to a defect in the specific model of the water purifier I am renting from Coway. I request that Coway take immediate and effective action to resolve this matter permanently. The particular model I rent is an old system and does not filter the water completely.I'd like Coway to replace the system with a newer model and credit me for the days I couldn't use the system.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought Coway Airmega 400 last May 13, 2024. I recently noticed there was a little hole on the pre-filter. I contacted Coway customer service if they can honor their warranty and send me a new pre-filter. But their customer service told me I can return the item to the vendor, which I responded to them returning is not really a possible solution for me because there was no replacement option available and I bought it on sale, so I were to return and buy it again, I'd have to pay more to get new one.Then the customer service rep named ****** told me I could buy their new pre-filter on their website. I responded them since it came with faulty pre-filter and since the product is only a month old, I should be covered by warranty. I haven't received a response back from them for 3 days now.

  Business response

  07/01/2024

  It seems there might have been confusion in the communication from the customer service representative. They mentioned that purchases from Amazon.com can typically be returned within 30 days of receipt of shipment; however, the representative did not specify what information they would need from you to process the exchange or return.
  
  We apologize, but to continue with the process, please remember that we will need the file of your purchase receipt with full purchase information. To print out your Amazon order invoice, please follow the instruction below.
  
  1. Go to Amazon.com then to 'Your Orders'.
  2. Select 'Invoice' underneath the order number.
  3. Select Print this page for your records on the top of the order summary.
  4. Select your browser's print button or select print out to PDF.
  5. Attach the downloaded PDF to this email reply.
  
  
  Or you can go to the link below to see how to print out the Amazon invoice properly.
  
  ****************************************************************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I lease a water dispenser from ****** and agreed to a 3 year contract instead of 6 years and paid double. The installer which I do not this has a license to install the water piping installed it incorrectly. They ran the water lines against the dishwasher which never should have been done. When my dishwasher broke and it is still under warranty the repair man told me he could not work on my dishwasher because the water lines from the water dispenser was water lines. Was run on the dishwasher which should not have been done and would not touch the dishwasher until the water line was removed. I called Coway USA and they told me they would charge me to uninstall and reinstall the watch lines that was installed incorrectly to start off with . Water lines should not impede my dishwasher. I got pictures of the incorrect installation. They said to bad so I am forced to pay of the remainder of the contract which is 400 dollars . I opted to pay the penalty because I have no choice. They are coming tomorrow to take the water machine away and charge my credit card 400 for their faulty installation work . This business is terrible and they only have one star on yelp so I am not an isolated incident. This is not right but right now I need to fix my dishwasher too. Terrible company Coway is .

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩