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          Business Profile

          Airlines

          Asiana Airlines, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Airlines.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought a ticket with ******** and asked for a cancellation. Both the agency and the airline said that Asiana cannot refund the tax even I cancel 40 days before departure. As nothing is used, not refunding the tax is not making sense to me because I effectively did not make any purchase. Please help resolve the issue and help get my tax back.

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased two tickets under my name with Asiana Airlines to secure an extra seat for myself. I completed the booking and paid for both tickets online without receiving any warnings, and there were no terms or conditions prohibiting one passenger from booking two seats. However, the agent informed me that I need to cancel both reservations, rebook by calling them, and pay double penalty fees. This is unacceptable and very disappointing. I am requesting a full refund for my tickets due to this experience. My reservation numbers are ********* and *********.

          • Initial Complaint

            10/15/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I arrived at ***************************** on September 19, 2024,My ticket number is 988-2045473767,from NRT-ICN-SEA,luggage hanging directly from the ******* the scene I found the center clasp of the suitcase damaged and broken and the wheel was missing, I asked the staff for help but they informed me that Asiana Airlines did not have any staff at the scene and that I needed to contact the airline, I then contacted my ticketing agent to contact Asiana Airlines and they replied by asking me to send an email to this email address.Attached are pictures of all the damage, baggage vouchers,My claim is for a refund of $200 for the additional baggage shipping and $500 for the cost of repairing the suitcase, for a total of $700.Similarly I would like to complain that as a business class passenger my luggage is not given priority treatment,It's even coming out later.After I contact with them, they refused to compensate for exceeding the time, but In fact, I tried to contact Asiana airline after the luggage was damaged, but to no a result. It was their company's telephone service center and feedback mechanism that caused me to delay the time. My baggage check-in tag has been thrown on the suitcase so far, please compensation!

          • Initial Complaint

            09/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought a business class ticket from ******* to ICN-*****, but the seat was broken and could not be converted to a flat bench. It took more than 4 months for Asiana Airlines to offer 900 miles or 200 TCV to my ************* account. I accept the apology, but not the miles or 200 TCV. I asked what *** was. No one explained it to **** looked it up online and found that $600 was a fair amount for compensation on my case but Asiana Airlines refused. I purchase the ticket In CNY on ********* . It will cost around $3000 on this ticket if I bought on Asiana website.

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The airline delayed my bag for 7 days upon arrvial to ***, the airline have been extremely hard to reach, not only because they dont answer the phone nor respond to email but also there is no channel can get into touch with someone According to Montreal convention and DOT regulations airline should pay all necessary spend that cost due to the baggage delay at first place but they refuse to do so. my PIR number is. JFKOZ10339

          • Initial Complaint

            08/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hello,My name is ***************************. My reservation# is 5607-6761/5HQVI2.I have made a reservation online on July 29 for 3 people one way flight and I paid ******* USD. But theres a separate 3 withdrawal of money from my bank acct by ********************** in the amount of ****** X 3 on the same day July 29.I would like for ASIANA airlines business to return my money.Please see attach screenshot below

          • Initial Complaint

            07/31/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My suitcases were damaged during transportation.My tickets are:ETKT *************** ETKT *************** ETKT ***************

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Asiana Airlines misinterpreted Thai immigration regulations, causing financial and emotional harm to passengers. Subsequent confirmation with the Thai Embassy and ***************** revealed that passengers were coerced into purchasing unnecessary tickets due to errors by Asiana Airlines ticket counter staff. In ********, entry is permitted not only with air tickets but also with documents showing departure via sea or land routes. However, Asiana Airlines ticket counter staff incorrectly informed passengers that one-way tickets were insufficient for boarding, pressuring them to buy round-trip tickets. I felt rushed and confused due to flight time pressure, leading me to purchase unnecessary tickets. Furthermore, Asiana Airlines' customer service did not apologize for this issue. I am attaching detailed information and email confirmations from the Thai Embassy and ***************** regarding this matter. I request reasonable mediation from the BBB. Thank you,************************* *********************

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            date of the transaction:June 23th Amount of transaction:$1888.2 I cancel my booking in 24 hours and I suppose to receive the whole refund of $1888.2 and I found out that there are two $1888.2 transaction in my bank account and one $1888.2 refund but I only bought one ticket and on my flight online account shows up that they already finish refund but in fact I didn't receive refund and I still don't understand why there will be two charges when I only bought one ticket.

          • Initial Complaint

            04/22/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On March 1st, 2024 me and my son flew from *** -> ICN -> MNL via Asiana Airlines. We received confirmation from Asiana staff at *********** that our luggage was with them and will arrive in *** with us on March 2nd. Unfortunately, our luggage was missing for 10 days and did not arrive until March 11th. Our luggage was not only delivered to the wrong address, it was badly damaged. One bag was even open. Asiana refused to accept any accountability for the damage even though the luggage was with them the entire time. They only offered to cover 60% of the cost for our clothes I had to buy while our bags were missing. They refused to be accountable for any of the damage caused due to their negligence. This has caused me and my son a lot of emotional stress.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 33

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3530 Wilshire Blvd #1700

          Los Angeles, CA 90010-2341

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          Customer Complaints Summary

          41 total complaints in the last 3 years.

          14 complaints closed in the last 12 months.

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