Reviews

I would rate them 0. They charge you for stuff you waived online and customer service is poor. ***** who works there was rude did not explain the charges but made me sign the agreement or I wasnt get a car to rent mind you I had a long flight with a toddler and my Toddler is tired crying we just want to get to the hotel. Fox car rental is away from the airport so that means if I cancel Ill have to catch a bus with a crying toddler back to the airport and thats 2 stops, I called them 4x before my trip to make sure everything is good I dont have extra fees as my credit card is limit, they said no you waived the insurance etc and paid the rental online all I need to do is pay for the security deposit upon pickup. Nope ***** decided to add road assistance and insurance on the car without explaining why my fees were so high until last minute and said its mandatory. I called them and they literally said after renting the car just go to the manager and Ill get compensation for those charges, nope the manager did not want to help and I been trying to dispute it ever since no one has responded but said my dispute is decline. I went to my bank to report this. So still in waiting mode and my advice do not ever rent from them. They charge you a lot when you try asking why they are so rude and will make you scared that you may get denied *** never ever renting with these company also their cars are small and dirty and just nasty.

I am very sorry that there is confusion on your charges, I do show that everything charged to you was signed for during the pick up process but if we may assist you further please contact us at *********************************************************.

Fox rent a car SUCKS! Car was dirty when picked up. **************** was poor. I feel they should have offered or at talked about toll packages/charges when reviewing the rental agreement. I went through 3 tolls in FL one dollar a peice and was bill $15. Charge for each one $48. For $3. In tolls. I also received a ticket for their inspection sticker,the numbers were worn off had to pay fine and they would not refund Me despite my efforts of calling them daily for over 2 weeks. I sent several email and no body ever even tried to make it right. It is also next to impossible to get to talk to a person in customer service. They also put a random charge on my credit card. When I called to ask what it was for, they could not figure out what it was but still expected me to just pay for it. I only got that fee back because my credit card company. You can not just charge a fee and say you don't know what it is for. In short If Fox was the only rental car available I would walk or *****

I am very sorry that you were unaware of how the unpaid tolls would be billed, this is explained in the rental policies provided to you during the booking process and available on our website. Should you have additional questions regarding your charges, please feel free to reach out to us at *********************************************************.

This is a terrible rental car company and will be sure to not ever choose them again. They gave a scare tactic of in the state of **********, youre required to purchase liability insurance through the car rental even after I told him that I dont need it and I have full coverage on myself with my car insurance. After trying to dispute it, they wont allow me to cancel and the only way to cancel was to go back to their office. My this time o was 3 hrs away from any location. Their only locations on the area was in the airport in *************, *******, ***. All of which was a couple hundred of miles from where I was from. And upon speaking to their manager, they had the ******** to put blame on me. That I shouldnt have purchased the insurance. I explained that I was afraid of the way I was treated by their employee and again they put the blame on me, saying why didnt I ask for a manager. Like how was I supposed to know that they were up selling and not really looking for my best interest. Ive rented at other places and other states and not (unfortunately my first in ****) ever was I felt condescended but those words in the state of **********, it is by law that you purchase insurance through the car rental company something which did not sit right by me. So I researched, called their customer service line, all of which was being forwarded to the ***********, there were no direct lines to any of the US establishments. Even their call center couldnt give me a number to contact their office in the **. Anyway, those lines in the state of California haunted me and after research I found out it was a lie and they wouldnt refund me, even after contacting them the following day. Furthermore, they do not accept any other form of payments unless itsa credit card, they do not take a debit with a **** logo. There was another lady who had this problem and was forced to rent elsewhere. Everything about them is TERRIBLE. In fact I think ******* could do without them.

I am very sorry to read that you had an issue with your experience at the rental counter, all renters are provided not only with a rental agreement but also a signed summary of charges so that you can overlook and be aware of all charges to you during your rental period. If you have further questions regarding your charges, please reach out to us at *********************************************************.

Wish I could give them no stars. Staff is rude and shady. They answer questions as if the customer should already know everything and they kept adding charges for this and that. Supervisor was a rude and short with customers. I ended up cancelling my reservation and went back to the airport by shuttle to rent a car through ENTERPRISE!!!!!!

I am very sorry to read that you did not have a good rental experience. We strive to provide a great rental to all customers and apologize that we fell short. If we may assist you further with your concerns, please contact us at *********************************************************.

Ive rented from Fox Rent A Car, *******, ** (**********************) for years, drawn by their competitive pricing and excellent customer service. Unfortunately, my recent experience was shockingly disappointing.Upon arriving, I was helped by an employee named ***** Gaxio, whose dismissive and unprofessional attitude set the tone for the visit. No greeting, no courtesyjust **** demands for my license and credit card. The pricing was outrageous: over $1,100 for a rental that previously cost $300$400. When I questioned the price hike, he claimed it was due to theft by local customers. Penalizing loyal locals for theft? Thats baffling and bad business.The only positive interaction was with *******, who checked in the vehicle with kindness and professionalism.While Fox Rent A Car may have made a large sale this time, theyve lost a loyal customer. Poor service and inexplicable pricing policies are a recipe for driving customers away.

Thank you for sharing your feedback with us, although there is a higher deposit for a local renter, there is no difference in the rental costs. Costs are always determined by availability on your rental dates. Your booked rental rate would have been honored at pick up and any additional charge was simply an authorization to the card for the security deposit which was refunded upon return. If we may assist you further please contact us at *********************************************************.

They are misleading and fraudulent. We didn't get the type of vehicle reserved. We were mislead on the final fees and taxes total which were $200 plus more. They didn't want to make things right afterwards. For what we paid and the low quality of service in the end, we should've gone with a more reputable car rental and would've paid the same. Also their wait time was twice any other car rental ive used in the past. After reading numerous other reviews on them, I understand they do this type of misleading deception on a daily basis. Hence they continue to steal renters money, we all sign the contract because the alternative is delays that will ripple effect to missed flights, missed appts, missed reservations and upsetting our trips. FOX rental is eventually going out of business by word of mouth. Since the countless renters they decieve and refuse to acknowledge their valid complaints. Word of mouth for bad service will catch up to them. Again me, my family and everyone i can reach will not be renting from Fox haha booyahh.

I am very sorry that you were not pleased with your rental experience. If we may assist you with your concerns please contact us at *********************************************************. Thank you.

Do not use this company, avoid at all costs! The hidden fees are ridiculously excessive, and you will end up paying more in the end. They charged me $***** extra for EACH toll i incurred on the toll roads because I did not want to purchase the daily toll pass. I was not going to be using the toll roads every day I was there, so the pass seemed like a waste of money at $13.00 a day. I ended up using toll roads between ******************* and the airport 2 days, and had to unexpectedly drive them one other day. and *** charged me ***** PER TOLL!!!! I paid $75.00 in "administrative " fees and about $30.00 in actual tolls! Are you serious? I also purchased the rental through ******* as a prepaid package and *** sent me an extra $240 bill for some other BS. DO NOT USE THIS COMPANY!!!

I am very sorry that you were unaware of how the unpaid tolls would be billed, this information is disclosed in the rental policies during the booking process and available on our website. Should you have any questions regarding your toll charges, please contact our partners at **************************. Thank you.

DO NOT USE THIS COMPANY!! This was the WORST rental experience I have ever had or imagined. We reserved and paid for a full size SUV (7-9 seat) to ******* to ******* from ******* (we live locally) specifically to fit 7 people to a wedding. Not only did they say they didn't have any more full sizes (after signing the agreement), they refuse to compensate for our reservation in any way. I was at one point hung up by their billing department saying they will have a supervisor call me (never did). We had to take 2 cars and the lack of accountability and professionalism (even without a refund) is unreal. They then (of the $1000 deposit we had to pay) returned less $182 for car insurance that we didn't even realize we agreed to. So now we are out $400 (not including the second car we had to take). I see clearly why they have 2 stars on ****** and should have checked into that first. We plan to take further action.

I am very sorry that there was an issue at pick up. Our largest SUV will only seat 5 passengers as stated on the vehicle descriptions. If you need further assistance, please contact us athttps://******************************************************************************* . Thank you.

Hello, thank you for getting back. If this is the case (not having an SUV larger than 5 seats), it seems I was put off to keep the Jeep until returning since your representatives were all very apologetic and assured compensation upon return OR they don't seem to be aware of that. My receipt also confirms a full size SUV, which by definition is a 7-9 seat capacity SUV. Further, the option for a full size SUV should be removed as an option on Priceline with Fox Rental. I assume most customer that select this are expecting a larger capacity. We had absolutely no need for a 5 seat capacity SUV.

We prepaid for our car. When we arrived, they told us they did not have the model we prepaid for, but that they would give us another car. They described the various screens we signed, but never told us there would be an upcharge for the car they gave us. When we returned the car, I asked for a receipt. They said they would have to email us a receipt. They never emailed the receipt. Now two weeks later I see a charge on my **** bill for an upcharge. **************** on the phone explains that one of the screens I signed included agreeing to an upcharge.

I am very sorry that there was confusion on your charges, anything charged to you would of had to be signed for by you at pick up. We would be happy to provide a copy of the signed rental agreement if you wish. Please contact us at *********************************************************.