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          Eat your Flowers

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Ordered cookies from company after seeing segment on tv show The View promoting them as item to order and have by Valentines Day. Ordered that day Feb 6 2024, 2 boxes, $100.00 plus shipping. Although I ordered the day it aired I was told the next day it would not make by Valentines Day without additional money for shipping so I agreed to an additional $10.00. I have 2 emails assuring it would ship out 2/12 and arrive on Valentines Day 2/14. The cookies were not shipped until the evening of 2/13 and today is 2/19. Tracking shows them in ******** and I am in ******* **. I keep requesting a refund because they did not ship them when they claimed and they never got here. I dont mind mistakes but I do mind dishonesty. They have a very dishonest person working for them, ******, who keeps emailing one thing and immediately changes it on the next email. I hate to say lies but pure lies. Im a ********************************************************************************************************************* to accept old cookies if they even arrive. Too late. I want my money PLEASE. Can you, BBB, help me?The website is eatyourflowers.com and email is ******************* I feel they are taking advantage of me because Im a senior. Today 2/19 at noon I was refunded shipping of $22.03 but not anything for the cookies since it is on its way. I want the amount left which is what the cookies cost, $50.00 a box, 2 boxes, $100.00. Thats the amount they owe me. I will not play their games and make claims for them on their insurance for cookies they did not send on time. That is their error. No one elses. I have all emails and receipts.

            Business response

            03/02/2024

            Dear Better Business Bureau,

            We are writing in response to the complaint filed by ***************** regarding her recent experience with our bakery company, Eat Your Flowers. We have thoroughly investigated the matter and would like to provide our perspective on the situation.

            ***************** purchased 2 boxes of cookies from our website and chose a standard shipping method (which can take up to 10 days to arrive) instead of the suggested upgraded shipping method. As a result, the delivery of her cookies arrived after she needed them. We understand ***'s frustration with the delayed delivery, and we sincerely apologize for any inconvenience this *** have caused her.

            A full refund was given as a gesture of goodwill, even though *** received her cookies and was able to enjoy them as they have a shelf life of up to 3 weeks. We take customer satisfaction seriously and strive to resolve any issues that *** arise in a timely and efficient manner.

            Unfortunately, despite our efforts to rectify the situation by issuing a refund and a discount code, *** has continued to berate and harass our company through ongoing communication. We value all of our customers and aim to provide excellent service to everyone, but we cannot tolerate abusive behavior towards our staff members.

            We have made every effort to address ***'s concerns and provide a resolution to the best of our ability. We kindly request that she cease any further harassment towards our company and staff members.  Calling our staff members names is unacceptable.  We are committed to upholding the highest standards of customer service and will continue to do our best to ensure customer satisfaction.

            If you require any further information or assistance regarding this matter, please do not hesitate to contact us. We appreciate your attention to this issue and thank you for your understanding.

            Sincerely,
            ***********************
            Customer Service Manager of ********************** Bakery
            email: *************************************************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          234 Hamlet st

          Los Angeles, CA 90042

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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