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Business Profile

Craft Supplies

Daniel Home Decor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Delivery Issues
    Status:
    Answered
    On April 7 2024 I ordered curtains and a curtain rod from Daniel Home Decor. I was told by Daniel that my order would be ready for pick up the following Sunday. The next 2 Sundays it rained so I did not go to pick the items up. I went to the store on 4/21 and Daniel was not there. The employee there asked for my receipt, which I gave to him. He called Daniel, who acted as if he didn't remember the order, he read the order to Daniel over the phone. Daniel then asked for the employee to send a copy of my receipt via text message which he sent. Daniel then told me that the order was not ready. I asked him to refund my money, he refused. At this point I do not want to do business with this establishment. I want a full refund of my money since he did not produce the item on the date promised. I will caution anyone going into this establishment not to pay until you see the finished product.

    Business response

    05/15/2024

    This message is in response to ************************* debit card dispute regarding a custom order she placed with our company. 

    As the merchant, we firmly believe that the chargeback initiated by ****************** is unwarranted, and we wish to provide clarification on the situation:

    Custom Order Creation: On April 7, 2024, ****************** created a custom order with our company. We worked diligently to fulfill her request and provide her with a product tailored to her specific preferences and needs.

    Policy Communication: Throughout the process of discussing and finalizing ********************** custom order, we made it explicitly clear that our store policy does not permit returns or refunds for any custom orders. This policy is clearly communicated to all customers to avoid any misunderstandings.

    Policy Documentation: Our policy regarding custom orders is clearly outlined on the company's invoice, which is provided to customers before any signatures are obtained. This document serves as a formal agreement between our company and our customers, ensuring transparency and accountability.

    Agreement Confirmation: ****************** willingly agreed to the terms stated in the invoice and affixed her signature as confirmation. This signifies her acknowledgment and acceptance of our policy regarding custom orders.

    We informed ****************** she would be notified when her order was ready. Two weeks later, and without our notification, ****************** arrived at our store on Sunday, April 21, 2024. We in fact informed her the production room was closed on Sundays and her order could be shipped to her the following day. ****************** then informed us that she wanted to cancel the order. We re-iterated her order was completed and ready to be shipped and again informed her our companys policy regarding returns and cancellations. She informed us she would refuse any shipments made out to her and she would be disputing the debit charge. 

    In light of the aforementioned points, our company fulfilled its obligations in providing the agreed-upon merchandise/services to ******************. Everything was outlined and communicated to ****************** to which she agreed and signed for. Her custom order has been ready for weeks and this complaint is invalid as it amounts to nothing more than a client who had a change of mind. 


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