Complaints

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted V-Moda **************** around September ********* in regards to my V- M oda Crossfade M-100 Master Headphones breaking just after barely buying them? They broke really soon even though I am very careful with them. I specifically asked for a brand new pair of V-Moda Crossfade M-100 Master Headphones as a Warranty Replacement, But rather I was told to send back for repair even though that's not what I want? Now I see that the V-Moda S-80 is on sale in Black. I would like a bra d new pair of V-Moda S-80 Headphones in Bkack as a Warranty Replacement.

  Business response

  11/09/2023

  The only contact we have is via email about you inquiring how to replace a cable for "V-modo M200" headphones. Did you mean V-MODA Crossfade M-100's, like you have pictured? Or did you mean M-200 headphones? Those are different models. We have no record of you buying either off our website, so you must have purchased them from elsewhere. All V-MODA headphones, when bought from an authorized retailer, have a 1 or 2 year warranty for manufacture defects, depending on the model (M-100's have a 2 year warranty from purchase date). Any headphone under warranty can be mailed to us for repair/replacement. We ask the customer to fill out the warranty form on the website, and package the headphones up with a copy of their warranty paper and their proof of purchase (so we can verify the purchase and if it's under warranty or not). It seems like you filed a warranty claim but you don't have a receipt to show when and where the headphones were bought, which is required for warranty service. If you find it and can provide it then you can send them into us for repair as long as they are, again, under warranty (2 years from purchase date).

  Based on your picture, it shows that your headphones are missing hinge screws. We typically will send those out if the user contacts us and shows us the damage. We send extra hinge screws out so you can repair them yourself in the future, even if they're out of warranty. You must use threadlock glue on the screws though when installing them, which can be bought on Amazon here: ****************************************************************************

  You can also buy compatible hinge screws here, again, for future use: ************************************

  Customer response

  11/17/2023

   
  Complaint: 20841081
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* Read

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