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          Business Profile

          Health Care

          MARCH Vision Care Group, Incorporated

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Care.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/30/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Good day . I tried to reach out to these people to get them to finish my glasses. I like the look but its been 12/01/24 and they keep giving me phoney tracking numbers. I paid . the asked for $500 down. and I paid ******* the money and yet nothing but bull.

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have tried to reach this ins company without success. I called my United Healthcare MMP program only to find out "Tough" . I went to a ******* store approx. 4 months ago only to find out after they took my prescription they closed for remodeling. They left this set of glasses that weight 6 ounces with lenses an inch thick when I ask for a split line bi-focal and this set was not usable. No one wants to help out nor does *** give a darn.

          • Initial Complaint

            10/17/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I called March Vision on Oct. 17th, 2023 to get help resolving an issue with coverage. The automated system is beyond frustrating. The first agent to answer sounded as if she doesn't enjoy her job at all. We verified my identity, and she transferred me to the "correct department". I had to go through the automated system a second time, verifying information that was already done with the first agent. The second agent answers and after explaining the situation again, I was told that this was an issue for March Vision and that I needed to be transferred to them. I thought I was already on the phone with March Vision!! So now I'm getting transferred AGAIN and the wait is ridiculous!! After almost a 20 minute hold, the second agent informs me that she has spoken to March Vision, WHICH I DID NOT ASK HER TO DO. And the answer she gave me had absolutely nothing to do with the problem I was having. Now I am put back on hold to wait for someone else because this agent did what she wanted to do. This is beyond frustrating and highly unprofessional.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          6601 Center Dr W #200

          Los Angeles, CA 90045-1585

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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