Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Health Insurance

LA Care Health Plan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

3 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Alysha S

    1 star

    01/17/2024

    **************** people hang up on you and severely lack competence. For instance, they can't get names down even after you spell it for them. And whether or not you give them your member ID, LA Care still asks for five or six pieces of information. I never have had to give more than three or four pieces of information to any other organization.
  • Review from carolyn o

    1 star

    03/07/2023

    This health care plan has a problem. It is not interested in the health care of patients. I totally agree with the other customer reviews. If you expect a positive outcome when you file a grievance, forget it!! Our nation has a health care crisis and the people who are most at risk are being sent down a path that is without quality care or any other care for that matter. How LA Care continues to function as a planned health care for the people, i will never know. I am devastated and I am done filing grievances with ** Care. I have been forced to go without health care due to the ongoing problems with **************** UCLA. There is not any hope left, I have exhausted every route of possibility for proper health care or treatment. I have been forced to go without care and I have been dealing with their incompetance and discrimination from all of the facilities mentioned above. I wish I could get away from LA Care because care is not on their list of priorities. In fact I dont think anything is. It is another exceptional example of corporate greed hiding under the cloak of a business that pretends & continues to function at the price of people going without the health care they need. It is not just LA Care, it is corporate greed within politics. Both parties are to blame, along with the wealthiest. When will it end?When will we be able to take a stand without being policed silent? Education is key!! Our nation & the people need change!! We only have the power to change things if we know that we really can. Corporate greed should not continue to control our government in such a way that we continue to go without proper health care. The U.S. spends more than any other country in the world, yet we have the highest mortality rate. If that doesnt tell you there is a problem, nothing will. LA Care is part of this problem, along with many others. Yet, somehow they continue to operate unchecked. There should be millions of reviews like this one & the other two posted
  • Review from Gyongyi N

    1 star

    03/02/2022

    Get away from this health insurer as fast as you can. I have heart failure and they are are unwilling to cover the tests. I have been waiting for a cardiac catheterization and a 2nd ultasound-echo examination (the first was in 2017) since September 2021, but they refused to issue the approval. Meanwhile, my heart failure is faltering between stages 3 and 4, and I realized they want me to die, without treatment and medication. Get away from these as fast as you can, if you don't want to suffer like me.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.