Complaints

• Initial Complaint

  12/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 12th, I purchased 2 Dainolite Chandeliers from ******************** for $324.48. On June 13th, I was contacted by Mr. ********** via email alerting the lighting was on backorder and asked if I would be willing to wait until the end of August to receive it. I said yes, I was willing to wait until August. On September 5th, I contacted Mr. ********** via email asking for an ***. I was informed the lighting was still on backorder with an ETA of sometime in December. "Dainolite said they are still not on the water and are coming from *****." On December 6th, I contacted Mr. ********** asking for an *** on the merchandise and to ask if there was a problem with their website as the status link provided in my order email no longer worked. Also I ******* and the website seemed to disappear? I was informed the lighting was still on backorder with an ETA of middle of March, and the site is under construction with no ETA on when it would be back up. I requested a refund and was told a check would be issued the next day. I received the check 12 days later for $324.48 and deposited it the same date received, on 12/18. On 12/19, my bank returned the check for insufficient funds. I ordered merchandise over 6 months ago, never received, and never received a refund. It seems peculiar the website is down and check written from Lamp Boutique did not have enough funds to refund $324.48. Did Mr. ********** know there were not enough funds to cover? Is that why he continued to state the merchandise was on delay from *****? Is that why the website ******************** no longer exists? I have contacted my bank and filed a claim. I would like the money I paid for the merchandise I never received refunded immediately. Also to alert the BBB that this behvaior seems very suspicious.

  Business response

  12/27/2024

  Hi ********,

  I apologize for our mistake due to the lack of funds in our account.  Our business is in the process of closing down.  I have put a stop on the check that I had mailed out and will mail out a new check and have doubled check in the account which now has sufficient funds which will cover your refund.  I apologize for the inconveneince.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩