Complaints

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was ripped off when I donated plasma on 8/22/24. They had a promo for if you donated 5 times in Aug you'd get a one time 25 dollar bonus added to normal compensation.The techs bruised my right arm and didn't even clean the blood leaking out. I even inquired twice about the compensation and they assured me I'd get it. However when I called up the card number got less than what I was due. (I got 54 instead of 70). All I really want is compensation for three visits since they the ones who hurt my arm.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Had a subscription. When I was told the product would ship again I tried to cancel the subscription. They needed the order number address and email. They sent the email reminder to me d they had the emails. Gave them the order under and address and they still cant find it. They are putting up delays and blocking my request. I was told I could cancel at any time but they are making the cancelation h*** I am ready to get my lawyer involved and have removed payment options. This has been ridiculous. P

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I stopped in this morning at 7:30AM on 5/17 to donate & was told for the second time in as many weeks that my plasma was too low to donate at 5.9. On both occasions, the employee whom performed the intake screening was a gentleman named ******. As I waited to be seen today in a completely empty lobby with two screeners in their cubicles, I was confused as the lady screener did not call me to be screened & instead waited for ****** to screen me. I instantly got the impression that they had discussed this arrangement prior to my arrival. ****** quickly, and I feel wrongly, determined that my protein levels were too low, this after I told him that I've added even more protein to my diet & had done so the night before, using precise calculations. I asked for the screening to be redone, he refused. I asked for a second opinion, he refused. Both times cheerfully. There is something very wrong this ************* immediately got the impression that he intentionally deferred me. When I questioned him about it after speaking to an Asian Assistant Supervisor who also offered no help, he said that there is the possibility for cross-********************* error, and I also added 'human manipulation', as the ****** could've entered any number he chose to into your system. Since the possibility for these types of errors exists, I reserve the right ask to be retested (particularly since there were no other donors present in an empty office) This is all unacceptable ******************** I want an apology, and an assurance that I request & receive retesting whenever the need arises, that your management personnel behave in a more professional manner, and an assurance that your screening process is improved to eliminate these errors (I'm 6'2'', 189lbs, muscular, and in excellent shape. Muscles come from protein).

• Initial Complaint

  01/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 01/11/2024 I went into their plasma center on ************************************ in ************ **. I was a "new donor" and treated as that the entire time. New donor compensation is $100 for the first four visits this was my first visit. When I was checking in and doing all the necessary paperwork it was spoke of that I donated it one of their centers in ********* ************** that was in 2010. I was still treated as a new donor gone through the process donated the plasma and when it came time to pay me I only received $75 and now they want to tell me that that's not their problem. They did not one time speak of any less compensation or I would have went elsewhere because there is another center in town that is giving $100 as well. They took it upon theirselves to not tell me to keep that information disclosed and then not answer the phone or anything until today well they tell me it's not their problem. It is very much their problem I was not made of where that the amount changed not one time or like I said I wouldn't have stayed now they've got it to where I can't go anywhere for 2 weeks and I can't afford to wait 2 weeks I need that money they're not even offering to give me the $25 that they owe me which I don't think is fair.

• Initial Complaint

  01/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A manager named ***** seems to be the root of the *** Nuys center's problems. After donating at the *** Nuys center on December 26 I noticed that my payment was $40 short. I was informed by a receptionist that this was because of the donation center's scheduling/payment algorithm. When I spoke to manager ***** to seek clarification and a possible adjustment, he immediately became hostile, hung up on me, and barred me from the center. *****, as it turns out, is the recipient of many negative comments on review sites, and they seem well-deserved. The danger is that ******* poor temperament and lack of professionalism may be behind some of the grumbling I've heard from overworked and on auto-pilot employees (their words). I only witnessed one donor requiring nurse's assistance during an event, but I myself have experienced excessive bleeding and bruising from care that was not what it should have been. None of this is acceptable in a healthcare environment where patient/donor and employee safety should be at the forefront. Anger such as ******* is a danger not only to Biomat's reputation, but to donors. It's a shame I overlooked some of the *** Nuys center's safety shortcomings until now, but this week's revelation of dishonesty in their payment system was the last straw for me. They are cheating donors out of money. They cheated me.

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ever since I first started donating at this place, I feel like Im singled out for whatever reason. They have consistently struggled to get my ** when its been normal. and it hurts to feel like this.A month or two ago a tech bruised my arm up so bad I couldnt donate for a few weeks.I just want a little compensation for this..

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I donated plasma on the 12th of September and again on the 30th of September, according to the sign I submitted as my supporting documents I should have recieved 70 dollars for my second donation. Instead I recieved 40 and was told both donations have to be in the same week to get the 70 dollars. It doesn't say that anywhere on that sign that stands right next to the check in desk at the front lobby. I'd like the 30 bucks they owe me for my second donation in the same month.

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I called the Lancaster Biomat location on June 22, 2023. I asked the receptionist that answered the phone what was the New donor fees and she told me 125 dollars. I asked her since I havent been for a long time am I considered a new Donor and would get new donor fees, she said hold on and Ill check, she came back to the phone and said I would be considered a new donor and would be eligible for new donor fees, and that I could come up there today. I arrived at the Lancaster location an hour or so later and was greeted by the same receptionist that I had talked to on the phone, I gave her my ID and Social card and proceeded to go threw the new donor process. Nobody the whole time said that I would only be getting 100 dollars for donated after I was told I would be getting 125 dollars. After I finish donating they gave me my new Donor debit card and nobody still said I would only get 100 dollars. So when I left and checked my balance I only got paid 100 dollars. So I called back to the Lancaster location and asked to speak with the Manager, She got on the phone and I told her about the situation and she said that they just changed their policy at the beginning of that month and theres nothing she can do. So I asked if I could get the number to the corporate office so I could talk to somebody higher up and she stated, Theres nobody over me You can call the complaint line if you have a problem. So I hung up and called the number she gave me and it didnt work. So when I went up to the Lancaster Biomat on my Saturday donation, they had said they put some wrong information in there system on that Thursday and that I would have to go thru the new donor **************** again. So I thought I would get the 125 they said I would get after the donation but I still only got 100. And I noticed that they penciled in that returning donors only get 100 on their white board but their TV screens dont say that same information. And the owner of the company located in *****.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I was deferred and wrongfully treated for recording a complaint and filing I was denied service regardless of me being personal and also was racist to me and honest discrimination and open door for law suit

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  On 01/26/2023 I went to Grifols to donate plasma. This was my third time heading to their facility at *************************************************************. Everything was normal up until the plasma technician could not property insert the needle correctly in my arm to extract the plasma. After the third time adjusting the needle, the technician decided to walk away and leave the room. I started to get lightheaded and looked down at my arm and noticed a bubble forming on my forearm. As I looked around the room, I could not find a technician to attend my concern. I ended up passing out and fell to the floor with the needle still in my arm. I was unconscious for 30 seconds and then I woke up finding myself laying on the floor. Once I was able to stand up and talk with the technicians and doctor on site, I told them I was okay and that I just needed water. I told them I did not need an ambulance; however they decide to request one. The *** showed up and did nothing but stand there and look at me. I told them I was fine and did not need medical attention. I asked the technician who will be paying for the *** request and her response was that Grifols will be taking care of the cost. Two weeks later my insurance company Cigna received a bill for $225.00 from the *** service. I reached out to ********************* (Supervisor) at the facility, and he continued to tell me that he will be taking care of it. As I continued to follow up with him, nothing has been done to resolve the bill for $225.00.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩